
Originally Posted by
Tuxedoman96
I'm sure that's the case, but it's only fair to ask for both sides to consider the other perspectives. When a person talks about "look at my perspective", it comes across at times as an attempt to validate certain actions, even if said perspective isn't enough. In this case, when you look at the situation as a comprehensive whole, one starts to see that there is some breakdown of communication somewhere. That's what we should be looking to resolve. Honestly, I wouldn't be surprised if the monthly uprisings on the forum is really starting to suck the fun and passion out of what the devs are doing.
That's where discussing in great detail is very helpful. Especially when we are doing this with the devs. We have limited authority on how the game changes, being customers, but they still own the creative property. Yes, players will leave over certain changes. Others will tough it out to see if it gets better. Still others will approve of the changes. But there comes a point where the deafening silence promotes further silence. I've seen several players with insightful comments turn mute because they feel that their words are being unheard or drowned out, and quite honestly, it's hard not to get into that mindset myself. After all, why waste the breath for those who won't listen? I'm not trying to imply that the words aren't being heard, but that that is the perception.
When the devs inquire about constructive criticism, which is a form of communication, that has to apply both ways. We have to give constructive criticism, but they also have to communicate that it's actually being heard and appreciated. I mean this on a case-by-case basis not the "devs read pretty much everything that you guys put on the forums" generality. We can't ascertain that. When the devs talk about the issues, though, it shows (or at least implies) that they are paying attention to the issues we're bringing up. They've made some changes, which shows that they did listen to some of what was going around, but that doesn't address the main issue. I know some people think about aphorism "actions are louder than words", but while thinking about that saying, remember this: communication is also an action. Even if one has the best intentions at heart, without communicating their intentions they'll seem malicious. Whose fault is it then that people start labeling said person as evil or villainous? Both sides; the one for not saying anything and the many for assuming. I just want to clarify that when the devs say that players make it difficult to communicate, that both sides can do things better to alleviate the problem.
One of the things I'd start with for improving the communication further is to address the most glaring issues with each of these balance threads. It's difficult to promise anything - I know, and I'm not asking for that - but showing active participation with the majority of the forumites' concerns goes a long way towards preventing backlash. I say this for these particular cases because the concerns in these preview threads have been more or less unanimous. I don't speak for everyone, but I'd say that many here would probably want to know more details about these changes. The math, the intended goals in removing something or adding something, plans for the future, considerations for collateral, scaling considerations, etc. Most of us actually want to have cordial discussions about the changes and work with the devs, not against them; but cooperative games (game theory), only work well when the friendly parties actually know what each other is doing. In this case, since we don't really know much, we're as likely to hurt our friendlies as we are to help them.
In one thread, there was a discussion about trusting the devs. The dev said that we should trust them, and other players have vocalized this before. However, the opposite also needs to be true. The devs need to trust that many (if not all) of us have the best interests of the game at heart and are willing to have respectful discussions with them provided they give us enough information. Several times we've asked for more information, both for these particular changes and the changes from the past, implying that not enough was given. And of course, NDA would apply in some areas, but addressing that as such ("not at liberty to say", etc.) is perfectly acceptable. We just want what you can give us. If we're asking for something that can't be given, then that needs to be stated upfront, so that we're not wasting anybody's time with questions that won't be answered.