Unable to log on since last patch, no response from support ticket

[Xarxaroth]

Title says it all. The game keeps crashing updating the dat files. No way at all to connect. Used repair game data, reinstalled game, reinstalled game after removing the directories but no succes. Made a support ticket a couple of days ago but no response except the automatic confirmation mail. Even updated the ticket withe the patchlient log but still no reaction.

00000006.451: Queueing download of <http://akamai.ddo.com/ddo/patch/iterations/client_cell_1.dat-6184> to <C:\Program Files (x86)\StandingStoneGames\Dungeons & Dragons Online\forward/client_cell_1.dat-6184>
000000006.451: downloading file <client_cell_1.dat-6183> to <C:\Program Files (x86)\StandingStoneGames\Dungeons & Dragons Online\forward/client_cell_1.dat-6183>
000000006.886: Download failed: HTTP status 403, error 0x80044193. No alternate URLs. Sorry.
000000006.886: Queueing download of <http://akamai.ddo.com/ddo/patch/iterations/client_cell_2.dat-3823> to <C:\Program Files (x86)\StandingStoneGames\Dungeons & Dragons Online\forward/client_cell_2.dat-3823>
000000006.886: Data patching failed with error 0x80044193
000000006.886: ----CRASH REPORT START----
000000006.886: Program fault: ACCESS_VIOLATION (0xc0000005) trying to read from 0x0FAEFFFF
000000006.886: Detailed report:

Current local time: Sat Dec 07 12:48:33 2019


Version Report generated by CoreVersion : 2.0.143.1 (0x0200008F):
Language: English (United States)
CompanyName : Standing Stone Games, LLC.
FileDescription :
FileVersion : 4400.0048.6632.4007
InternalName : dndLauncher
LegalCopyright : Copyright © 2016-2019 Standing Stone Games, LLC.
OriginalFilename : dndLauncher.exe
ProductName : dndLauncher
ProductVersion : 4400.0048.6632.4007 dnd
Comments : compiled Mon Dec 2 19:23:32 2019 : NoBuildMode
TurbineBuildVersion : 4400.0048.6632.4007.NoBuildMode
TurbineType : Admin Internal

Version information for error module C:\Program Files (x86)\StandingStoneGames\Dungeons & Dragons Online\patchclient.DLL:
Language: English (United States)
CompanyName : Standing Stone Games, LLC.
FileDescription : DND File Patching Client
FileVersion : 3.0.2.2
InternalName : PatchClient
LegalCopyright : Copyright © 2016-2018 Standing Stone Games, LLC.
OriginalFilename : PatchClient.exe
ProductName : PatchClient
ProductVersion : 3.0.2.2 dnd_dev
Comments : compiled Mon Apr 16 16:05:54 2018 : RELEASE
TurbineBuildVersion : 3.0.2.2.RELEASE
TurbineType : Admin External



000000006.886: ----CRASH REPORT END----

Anyone?

[mikarddo]

Assuming Windows - try turning off UAC completely and then do a full repair (download 12gb).
That fixed things for me.

[Xarxaroth]

Assuming Windows - try turning off UAC completely and then do a full repair (download 12gb).
That fixed things for me.

Windows 10 yes, but unfortunately turned of both firewall and anti virus and ran in admin mode so no UAC but still the same error and no result

[MarDeRoam]

Title says it all. The game keeps crashing updating the dat files. No way at all to connect. Used repair game data, reinstalled game, reinstalled game after removing the directories but no succes. Made a support ticket a couple of days ago but no response except the automatic confirmation mail. Even updated the ticket withe the patchlient log but still no reaction.

000000006.886: Download failed: HTTP status 403, error 0x80044193. No alternate URLs. Sorry.

Wanted to play DDO today aswell, opened the launcher only to find this exact same error (403).
Tried to fix it with the help of my guildy in discord, we tried the Repair game data and i checked my firewall settings.
My last hope was to delete the game and reinstall but after seeing this post i have little hope it'll fix it for me either.

Any dev know where to look to get this fixed?

[mikarddo]

Wanted to play DDO today aswell, opened the launcher only to find this exact same error (403).
Tried to fix it with the help of my guildy in discord, we tried the Repair game data and i checked my firewall settings.
My last hope was to delete the game and reinstall but after seeing this post i have little hope it'll fix it for me either.

Any dev know where to look to get this fixed?

Did you try turning off UAC before doing the full repair? That worked for me and atleast one other poster.

[MarDeRoam]

Did you try turning off UAC before doing the full repair?

Not yet but did it just now. Sadly still a failure, but this time it says: Unknown Error: E_FAIL

/sadface

[Kinerd]

try deleting all the clientblahblah.dat files, i've seen cases where they get corrupted and the program can't fix them

[MarDeRoam]

try deleting all the clientblahblah.dat files, i've seen cases where they get corrupted and the program can't fix them

Tried that, unfortunately with no succes. Again with the E_FAIL error :-(

[Mindos]

There are some minor differences between right clicking and choosing "Run as Admin" and actually logging into the computer as an Admin. Couldn't hurt to try both. Also, try making a copy of the userpreferences.ini file, then deleting the original and trying again. Typically the file is located in the "My Documents" blah blahsometthing.. My documents/ Dungeons and dragons online/ userpreferences.ini

Copy it, or rename it to tempuserpreferences.ini then delete the userpreferences.ini and try to run the launcher again.

Also, you should be using DNDLauncher.exe if you are not already.

Start the launcher, but dont log in. Click the down carrot, the little arrow aimed downward. Open the launcher options. Makes sure the proxy tab is on no proxy?

In Control Panel on you computer, is there a Akamai settings icon? Is anything from Akamai installed on your computer?

Is your harddrive full? Do you have enough memory? Is the swap file turned off? etc, just spit balling here

[Jomee]

Title says it all. The game keeps crashing updating the dat files. No way at all to connect. Used repair game data, reinstalled game, reinstalled game after removing the directories but no succes. Made a support ticket a couple of days ago but no response except the automatic confirmation mail. Even updated the ticket withe the patchlient log but still no reaction.

Did you turn off your anti-virus and run the launcher with admin privileges?

[beldin13]

Assuming Windows - try turning off UAC completely and then do a full repair (download 12gb).
That fixed things for me.

ok for the dummies like me...how do you turn off UAC? and what is it?

[mikarddo]

ok for the dummies like me...how do you turn off UAC? and what is it?

https://knowledge.autodesk.com/searc...n-Windows.html

[Xarxaroth]

Found it, wasn't UAC but the anti virus after all:

Seems Fsecure stops stuff even if you turn anti virus deep scan and all the other options off. But when going through the options i found I had added DndLauncher.exe to the exclusions file years ago, but the last patch must have changed the directory structure so my exclusion no longer worked, after updating the directory path to the new patch introduced by this patched I could update the game normally and log in again.

[Kinerd]

Found it, wasn't UAC but the anti virus after all:

Seems Fsecure stops stuff even if you turn anti virus deep scan and all the other options off. But when going through the options i found I had added DndLauncher.exe to the exclusions file years ago, but the last patch must have changed the directory structure so my exclusion no longer worked, after updating the directory path to the new patch introduced by this patched I could update the game normally and log in again.

thanks for posting

really it's unimaginable given the vast panoply of computer systems and configurations that a game can work across all of them. it's very valuable when one of us finds a weird way it doesn't to let everyone know how specifically it does again

[Kutalp]

I also had launch and loading screen issues more than a couple of times today. You can add some minor lag issues; but wasnt a killer.

Also windows 10 here.

[MarDeRoam]

There are some minor differences between right clicking and choosing "Run as Admin" and actually logging into the computer as an Admin. Couldn't hurt to try both. Also, try making a copy of the userpreferences.ini file, then deleting the original and trying again. Typically the file is located in the "My Documents" blah blahsometthing.. My documents/ Dungeons and dragons online/ userpreferences.ini
Copy it, or rename it to tempuserpreferences.ini then delete the userpreferences.ini and try to run the launcher again.

This is my own computer, if i try to change anything significant itll ask me if i want to run it as admin. I dont think the running as admin is the problem in my case.
Tried the Userinterface change, it didn't help.

Also, you should be using DNDLauncher.exe if you are not already.

Yes, did, done, doing, still no positive result.

Start the launcher, but dont log in. Click the down carrot, the little arrow aimed downward. Open the launcher options. Makes sure the proxy tab is on no proxy?

Did this, again no posivite result.

In Control Panel on you computer, is there a Akamai settings icon? Is anything from Akamai installed on your computer?

I think i've deleted the Akamai thingy a loooong time ago, at least long before i had this login error, it never resulted in an error.

Is your harddrive full? Do you have enough memory? Is the swap file turned off? etc, just spit balling here

Is your harddrive full? Nope
Do you have enough memory? Yes
Is the swap file turned off? Dunno where to find this, haven't changed it i think?

just spit balling here

Thanks, it's much appriciated!

EDIT: Tried the advice in the next post about the Fsecure exclusion, that fixed it. See my next post.

[MarDeRoam]

Found it, wasn't UAC but the anti virus after all:

Seems Fsecure stops stuff even if you turn anti virus deep scan and all the other options off. But when going through the options i found I had added DndLauncher.exe to the exclusions file years ago, but the last patch must have changed the directory structure so my exclusion no longer worked, after updating the directory path to the new patch introduced by this patched I could update the game normally and log in again.

Thank you for posting this, it worked for me aswell!
(Added DNDlauncher.exe to the exclusions tab of Fsecure)