Is it to much to ask for some dam help 2 months ticket is open with no response 2 flipping months I have sent Cordavan multiple messages in his in box over 2 weeks ago plus with no response What kind of service is this

ticket number 102318

I put6 in a follow up ticket and the close it out with out responding to it and send it to main ticket with no answer or explanation

Can I get some help SSG