Game not launching

[SpiritofAlba]

I have a laptop which is new this year, running Windows 10.

I have downloaded the game, from DDO, but the launcher won't launch. It doesn't seem to be 'firing' at all, just hangs at 'pre-reqs' (and I also note that on my other laptop, where the game runs fine, there is a bit of activity on the very first launch screen where it says 'initialising' before it gets to the pre-reqs stage, and that is not happening either).

I have adjusted to No Proxy and Retrieve Updates Automatically in the launcher options, no different. I have rebooted the laptop. I have also followed the suggestions here https://help.standingstonegames.com/...-the-launcher-

The game runs fine on an old laptop I have, but would really like to swap over.

Any help appreciated. I am non-technical, so please give clear instructions if making suggestions.

I know one option would be to uninstall and reinstall the game. I fear I will go through that hassle for no benefit. Is there anything else I should try first?

[Stoner81]

Try right clicking the shortcut for it and selecting "Run as Admin" from the options that appear.

Stoner81.

[nastinad]

Try right clicking the shortcut for it and selecting "Run as Admin" from the options that appear.

Stoner81.

Wednesday update gave error 5, re-installed game, working fine until Fri update, back to error 5 and now error 2. Ran as admin, no help. Please tell me that I don't have to re-install the game again. I have been playing for over a decade and have never had this issue.