Standing stone/zendesk support doesn't work? can't login, won't connect!

[Trell_tisyn]

I'm trying to find out subscription info that's not clear anywhere. The Standing stone/zendesk support puts you thru all these hoops, then says 'we won't do you'r ticket until you verify it on email, then following the email , it won't let me login, "Standing stone/zendesk refuses to connect!"

If that's the level of support I can expect, maybe I won't subscribe after all. But here's the question:

After 10 years of 'ala carte', paygo play here, I've decided to get a sub. But what happens if I let it lapse? Will I only lose access to the VIP adventures? Will I lose 'free to vips' class/race PCs that had been created during the sub time? Will I lose any of my current holdings: classes, races, adv packs? will my current (pre-sub) PCs, having found things in free-to-vip packs lose items?

[Krelar]

You will lose access to any payed features that you did not already own before becoming VIP, everything you already purchased will still be there. Any character that are a race/calss you don't own will still be there but inaccessible until you purchase the needed race/class. Items are yours to keep.