Log In Issues: Thursday, October 10th

[NyteSlayer]

i hope terminex is on the job ,,getting rid of the bugs

[Rhynn]

SSG REALLY needs to incorporate rigorous POST implementation testing when they release a patch or an update.

It seems almost every time they hit a problem which inconveniences their players.

We still experienced the unexplainable lag, the random DC's and the other unexplained issues.

Train your staff on the following:

Agile/Scrum Development
Release Management
Optimize your communications to your player base
Better monitoring tools for your staff
Improve your ticketing process and response times, your in game staff always seem to have VERY limited abilities to fix in game problems.
Put in a Disaster recovery Plan

Before I went into real estate I worked in Information Technology for 20 years, take some advice.


Rhynn-

[NyteSlayer]

We are continuing to investigate an issue causing players to not be able to log into a game world. We will keep you updated.

Call termiinex

[HappySmile]

We are continuing to investigate an issue causing players to not be able to log into a game world. We will keep you updated.

For those trying to reach 400k rxp on Hardcore, it seems that server down-times, load screen issues, hireling glitches, etc., when taken together, ought to warrant extending the HC server event another few days, maybe a week, as questing-time for some VIPs may be more limited and thus more disrupted by these issues.

[TitusOvid]

For those trying to reach 400k rxp on Hardcore, it seems that server down-times, load screen issues, hireling glitches, etc., when taken together, ought to warrant extending the HC server event another few days, maybe a week, as questing-time for some VIPs may be more limited and thus more disrupted by these issues.

While I would like that, why a week? These kind of problems started yesterday. So far that's been roughly 24 hours.

Cheers,
Titus.

[HappySmile]

I dont know if its been said on other threads but i had few other minor issues this morning (FR time) :
- Difficulty to log in, I had to press alt-f4 and retry 2-3 times (total log in time 12-17 mins)
- Guild Chest could not be opened
- There were kind of lag every time I changed of zone or enter a quest, like 5-10 seconds
- In Vale, some mobs spawned on me instead of being in sight as usual.
- Hirelings were not leaving parties and we had to reform to be able to free a spot.

All of those since last patch.
Cheers

EDIT : Ionie on HC server

Ionie is a hypocrite, yes. On HC server Ionie asked to join party for an LFM set at base level + 3 when Ionie's toon was +4 and thus not able to join. Ionie got mad. But, surprisingly, Ionie then sets a new party and you know what, Ionie made the limit +3 to also avoid the 10% hit to rxp, same as other group. That makes Ionie a hypocrite and instead of being a sourpuss and squelching other party leader, Ionie should look in the mirror! lol

[snook59]

Just an update that we are making progress, but the worlds are still down. We'll have more information as soon as we can.

How about an update?

[Sarkastik]

Thanks for the updates! <3

Yup thanks Cordo, just this simple statement goes a long way in my books, to know that you're writing on it.

[loveawolf]

I got stock loading screen 30 min please wait. it said hope get it fix

[snook59]

How about an update?

Well never mind then, looks like servers just came back up.

[DJSDJS]

I mean, it's great that their team is working tirelessly...

But to whoever said it's impossible to know what's going to happen with code - there seems to be a lack of understanding. Programmers predict before release possible errors. They run simulations. Then - they release.

To those who are defending SSG - I have given them more money this year than I gave WoW from Blizzard when I was playing them - the FTP concept is not a reason to defend bad programming. They make their money.

How often did WoW have a bad patch that they didn't fix immediately? Almost never. Because of the monthly subscribers - they value their customers.

Does SSG not have VIP? Does SSG not sell DDO points for outrageous amounts of money?

Now - don't get me wrong. I am not complaining about the money. I do indeed enjoy the game...

But hires while an amazing concept have repeatedly been broken in reality - for YEARS. And customer concerns are not addressed. Some of the major concerns I notice are: Hire refuses to heal/doesn't heal/ is late to heal (But will res immediately afterwards as though he just "hadn't healed in time"), Hire can't keep up when following increased movement speed (Causing huge delay for combat arrival), Hire dives into obvious traps like he/she wants to die, Hire set to attack heals more often than hire on defense but WHEN hire is set to attack, he/she runs every which way they please, either pulling aggro or not being near you and paying attention while you are with an entirely different mob.)...

Ease of use is terrible. Why are things moved one at a time, (I.E. inventory, buying/selling, banking,) barely explained in game (Causing a need to constantly be on WIKI)?

Why, to switch between servers, do I have to quit the game and reload it?

Cosmetics, while cool, do not have much variety without having specific gear. On top of that, I have to log out to see the front of my character - what a waste of time!

Why - when I hit favor rewards I have to look around to talk to someone and "claim" the reward?

And finally - everyone raves about the graphics - they really aren't that good. They remind me of Vampire: the masquerade redemption - a 20+ year old pc game.

All that said, this "Step your game up" is fair to say. I don't feel bad in the least. Is it really that hard to be competitive with better companies when you are making a good amount? Worse thing that will happen is customer base will increase and theyll make more money. As it is now, new people quit fairly quickly (and likely some of the issues I pointed out lead to this).

[HappySmile]

While I would like that, why a week? These kind of problems started yesterday. So far that's been roughly 24 hours.

Cheers,
Titus.

Yes, true. That was my first thought as well. Was only thinking of people who had the day off yesterday or today, then the impact to their schedules would be proportionately greater. But sure, even an extra day would be good, 2 would be better.

[LargoKeyWest]

Yesterday.. I was in a KT on Orien.. we were a couple minutes in and the villain monologue had JUST finished and we were in mid-jump to the mini-timelines and we got the '30 minutes to shut-down'... was the (2nd) late afternoon/early evening one (5-6ish eastern?).

Consensus was since it was only a 'Hard', we could turn and burn and get it done in time. Granted, the endless monologues were the concern.. but we felt we could get it done in time.

We did... we completed, Mrs Skeleton with a bad attitude had her tantrum.. Lord of Blades and his posse poofed, we started to return to the beginning......

.... ZILCH! Server closed and we kicked. When we were able to log back in... no completion....

Hows about a little something-something ... for the effort?

[LargoKeyWest]

.... everyone raves about the graphics - they really aren't that good. They remind me of Vampire: the masquerade redemption - a 20+ year old pc game....

There's always Neverwinter with its custom bewbage and utterly horrific character templates for training and skills..... but hey.. it looks great and you can have legs as long as you want and bewbs as big as you need...

Good Luck!

[Sylvado]

Well never mind then, looks like servers just came back up.

The servers are up but the issue is the same.

[Sylvado]

There's always Neverwinter with its custom bewbage and utterly horrific character templates for training and skills..... but hey.. it looks great and you can have legs as long as you want and bewbs as big as you need...

Good Luck!

I just think back to the original Neverwinter Online. So bad it was considered a monster in the game, The Punt Monster, and we paid $6/hour to play.

[LargoKeyWest]

I just think back to the original Neverwinter Online. So bad it was considered a monster in the game, The Punt Monster, and we paid $6/hour to play.

The 'Original' Neverwinter was an AOL port that capped @ level 11 and had close to 20k people playing.. was kinda fun.. when the license expired, staff hosted 'hunts' for critters and gave out prizes based on kill count.. was a glorious last day for the game

[Rhynn]

The servers are up but my Racial Heroic TR is still broken...……………….any update when this will be fixed? I am dead in the water playing my main toon



Rhynn-

[Cordovan]

Ok, at this point all worlds should be open and things should be goid. Standard repopulation of amenities applies.

[Loromir]

Ok, at this point all worlds should be open and things should be goid. Standard repopulation of amenities applies.

New word. GOID...I wonder if that means..."We hope every thing is fixed".

Thanks SSG for working on this. I suspect there were folks working well into the night on this. I don't wish the unplanned graveyard shift on anyone.