Is anyone else not able to connect to a server?

[Jerevth]

Clearing the DownloadFileTimes didn't work for me either, but it did give me the opportunity to re-accept the legalize and see the opening video. I also got to refamiliarize myself with the username (Touch and go there after years of just punching in the PW and logging on.)

It's a Friday; I didn't plan on being productive but I guess I must.

[Livmo]

I can connect and play on servers. I'm on Comcast and live in CA.

It may or may not help to turn off the modem/router and wait few minutes.

Might be ISP related at this point.

[Mephisto-Helix]

Have you seen the different issues people are having from around the world? An ISP issue does not produce odd grid like load screens or let people play one character with it freezing either on selecting a different character or exiting a quest, come on. This is data related, something is corrupted in the game itself, no DNS issue can cause the issues experienced apart from maybe not being able to login at all (as in no contact between customer and DDO server).

[Brutuscass]

We are investigating.

and the result!!!!!

Still keep getting a "login servers are full" message after waiting for the darn load screen to do something!!!


The following was posted on Facebook over 18 hours ago

"We have corrected an issue preventing log in or patching for some players, and are working to fully resolve the issue. Many people should have their log in or patching issues resolved at this time. If not, it may be a few hours yet as ISPs update their DNS information."

18 hours is a little more than a few!

What is going on???? are you guys under a DOS attack?

Did you fix it for some and break it for others?

Could the fact that now many people are stuck in a cue caused by this error be recreating a the effects of a DOS? maybe a sever restart is required.

could a large amount of player reinstalling the game also now be adding to this?

I just tried Cannith and got in, but there was a strange grey grid that popped up a filled the screen just before the char selection page, funny I thought but hey, maybe it's back, so I tried Thelanis again and it block up on the second load page and I had to trl+Alt+Del to then sign out of Win10 and sign in again, this is greatly frustrating, not only because I can't play a game which I have spent a lot of money on in recent times, a few ddo points, the season pass, and the top tier pre-order for sharn, but also because I have to go though so many steps in order to use my PC when the game bugs out!!!!!

I give up for now will try again in a few more hours, and clear the area of throwable hard object first.

[Michaelaz2]

Nearly 24 hours o f downtime. Perhaps a Dev can comment.

This is what happens when your run developers and IT on a shoestring, They dont have a clue. The best they can do at this point is a rollback before the patch.

[Mephisto-Helix]

I just tried Cannith and got in, but there was a strange grey grid that popped up a filled the screen just before the char selection page

Same as I posted on page 2 by any chance? If others are getting it at least I'm not the only crazy one with grid load screens (although I did see someone post a screenshot of the same thing on the FB page)

[OfElectricMen]

Got bored, tried repair, got all the way through the repair process to end up with

[ "PatchClientDLL::CheckDatFiles Failed. [Unknown error: 0xffffffff80004002]" ]

[Ravenwolf1]

Same as I posted on page 2 by any chance? If others are getting it at least I'm not the only crazy one with grid load screens (although I did see someone post a screenshot of the same thing on the FB page)

yep I am getting the same

[Hawkwier]

I've had the blank-chequered load screen too, but was able to log in. Ran a Slavers fine this morning.

However this afternoon I joined a group for TS and pretty much every time I went through a portal the screen glitched up. I had to and re-log.

At one point it took two reboots and about 20minutes to get back in, only for it to then fall over again next time I went through a portal.

I've now tries to go from top deck of the airship to the first lower and again its glitched up on hitting the portal.

is this a feature of the server inaccessibility bug, or something else?

i've not seen this before afaicr...

[Kutalp]

- The launcher tells:

'Can't open the data files. Check that they exist and that you have permission to write to them. The program will now exit.
[201] '


- I am trying to re-download the game from SSG page and this is what bumped in to.

' Error. Page cannot be displayed. Please contact your service provider for more details. (16) '



- Tried Steam page log in aswell and it tells :

'An update error occured.'

'There was an error generating the hash code for a patch file.'

This is what I experienced since yesterday then the download page got back up. Anyhow the launcher ends the download process , then it gives an error message. The launcher goes off after the process or it restarts the download process after another error message.


It is not easy for us players. I feel depressed about the issue for sure. Since the game is allways a nice way to escape real life stress.


Anyhow, I am also sure the SSG team is having headaches there at their own office ,trying to resolve the issue.

[Vorachtin]

This is what I experienced since yesterday then the download page got back up. Anyhow the launcher ends the download but then gives error message. It either the launcher goes off after the process or restarts a download after an error message.


It is not easy for us player. I feel really bored for sure. I am also sure the SSG team is having headaches there at their office ,trying to resolve the issue.

Resolve the issue aka pointing and laughing at our posts.

[kelavas]

Was not able to connect recently, was busy with work + went straight to sleep when I got home. It is working fine for me as of 4/3/2019 10:14AM EDT.

Also, for anyone having issues connecting to the ddo download page. I had the issue in the past. I've tried a bunch to fix it, I had to format wipe, (probably because of a virus my mom likes to put on her laptop) (she plays, just not as much as I) and it resolved itself, but it may be different for you guys.

[slarden]

SSG this is a real issue - I am not able to get this to work on my main machine. I can play ddo on my laptop but I really prefer my other machine for gaming.

Please treat this as a real issue and make an official topic thread or give us an update.

[Kutalp]

Typos and technical issues happen at times.

It is up to the person to hold on to it or to troll and flee like a weekend warrior.

[LT218]

Yep, checked this morning before I left the house for work and was still unable to log in. This is not a DNS issue, or at least if it is, it has not been fixed. Based on other comments in this thread along with some things I found in my client and launcher logs, I highly doubt it is DNS resolution issues.

While digging through launcher logs before I gave up last night, I found some errors referencing invalid SSL certificate CAs and entries about the launcher ignoring the SSL connection and proceeding.

When testing the log in this morning, the client stop responding at the same point as last night, but I did noticed a notification popping up under the loading splash screen which listed the following error:

Game Error [205] - The game client was passed invalid command-line parameters. [205]

Some Google searching indicates that in the past those errors have been related to the client not being properly passed the login/authentication information for your account.
From: https://www.lotro.com/forums/showthr...Error-205-quot

Mirthgar - Turbine Customer Support - Re: Assistance with "Game Error [205]" - That error is because your trying to open the client file without logging in

That would line up with the SSL cert/connection errors in the launcher log. At a guess, SSG hosed up or maybe let one or more of their SSL certs related to the domains the launcher/client connects to for login authorization. Why it's intermittent/random and not affecting everyone, I haven't the faintest idea.

[Acellon]

I understand that sometimes things go wrong and they need to be fixed but I'm concerned that this hasn't even drawn enough concern with SSG to post this to Service News. Does management at SSG not have any customer service experience? It seems hard to believe but yet here we are.

[sago]

Got bored, tried repair, got all the way through the repair process to end up with

[ "PatchClientDLL::CheckDatFiles Failed. [Unknown error: 0xffffffff80004002]" ]

I am getting the Error 201 after repairing.
(Check if Data Files Exist)

[Velluminous]

I was able to log in yesterday/today. My guild mate could NOT. He was stuck at the shadar-kai splash screen and couldn't get past it.

He deleted the contents under the [DownloadFileTimes] heading in his UserPreferences.ini but that still didn't help.

So, he did a FRESH install of DDO. Then he got "Game error 202. Can't find file Client_Local_English"
Turns out his client_local_english file was only 1kb in size.
Uploaded client_local_english off my working version to a google drive here: https://drive.google.com/open?id=10S...84h4VGi3EHDSU6
He replaced the file with my upload, and BOOM. Back in the game.

I know it requires a fresh/clean install of DDO, but hope this helps some of you.

[Acellon]

DDO has been totally unstable for me.

I have found the issue comes up after the game suddenly DC's me.

If I go into the my UserPreferences file and remove all the entries under
[DownloadFileTimes]

and all the WorldName entries under [User_1]

it lets me back in the game.

So thanks to whoever posted to change my UserPreferences file.

So this fix does differ from what SSG said was the issue. If it was a DNS issue at my ISP I don't see how this would work.

Didn't think DNS would be the issue, it wasn't. This suggestion worked for me. Seems like it aught to be an easy fix...

[Kutalp]

It will be allright. Hold on to it guys.






https://www.youtube.com/watch?v=DOKcdrzoCGE