DDO causes complete PC crashes

[Montegue]

Greetings,

Lately, DDO has been randomly crashing my entire PC while playing. The client doen't crash, the PC goes to the blue screen with the white frowny face that tells me something has gone wrong and the computer has to be reset.

This doesn't happen at any other time than with DDO.


Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 90GU0006US
BIOS: M14KT29A (type: UEFI)
Processor: AMD A12-9800 RADEON R7, 12 COMPUTE CORES 4C+8G (4 CPUs), ~3.8GHz
Memory: 12288MB RAM
Available OS Memory: 11716MB RAM
Page File: 5038MB used, 8468MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

[ArgentMage]

Lately, DDO has been randomly crashing my entire PC while playing. The client doen't crash, the PC goes to the blue screen with the white frowny face that tells me something has gone wrong and the computer has to be reset.

Are you getting a hex crash code on the blue screen? (e.g. 0xC000021A, 0xC000000F)
This can often point you in the right direction.

Taking a shot in the dark, is your Audio set to "hardware"? If so, try setting it to "software".

[Eryhn]

2nd poke in the dark would be your graphics driver. could try rolling back to an older version and see if it still crashes with that...

[Montegue]

Are you getting a hex crash code on the blue screen? (e.g. 0xC000021A, 0xC000000F)
This can often point you in the right direction.

Taking a shot in the dark, is your Audio set to "hardware"? If so, try setting it to "software".

Ill try the latter solution. The blue screen flashes up quickly (I see a big frowny face, but no text).