Let's try a different route here

[Qwerty-Keyboard]

Ok again I have thousands and thousands ddo points I spent cash on these, they are just like a gift card in all terms.
Walmart would not tell you, you cannot purchase this new item with your gift card you need to spend real cash on this item, the money you have invested into our company for future uses are not eligible to purchase this product at this time with a gift card months down the road sure you may.
That doesn't sound right correct?
This was my complaint my old money is no good and new money is required for the purchase of the expansion. I could see not letting free to play accounts purchase the sharn expansion early with points but there is no reason that premium members and VIPs shouldn't be able to purchase sharn with points most premium members actually spend more money than VIPs per year.

If the people who would buy with points early would bankrupt SSG then the game is already doomed.
Lots of people like their fluff the Season Pass proved that.

[Eryhn]

[LazarusPossum]

Ok again I have thousands and thousands ddo points I spent cash on these, they are just like a gift card in all terms.
Walmart would not tell you, you cannot purchase this new item with your gift card you need to spend real cash on this item, the money you have invested into our company for future uses are not eligible to purchase this product at this time with a gift card months down the road sure you may.

In all fairness, I doubt Walmart as an entity even knows what DDO is. They're simply in the business of selling gift cards. It's not on them to explain stuff that which is DDO's responsibility to inform you.

That said, DDO should make it clear on the packaging that gift cards are not equal to game codes. Maybe they do, maybe they don't. I haven't seen a points card in years.

[Tricosene]

Points aren't the same as cash (or a gift card). Points can be earned through playing.

[banjo174]

Ok again I have thousands and thousands ddo points I spent cash on these.

Wait wo wo hey ho wo hey! You spent CASH on ddo points, but you wont spend CASH on pre-ordering the expansion? You do realize that this is the same thing they did with Ravenloft correct? They released the pre-order and made the expansion only accessible to those who pre-ordered it for a bit, and now they are doing the same with Sharn. You knew that they already had a history of doing this... Yet you are complaining when they do it? Why didn't you just plan to buy the expansion when it came out, instead of spending $$$ on DDO points that you didn't need right then and there.

Seems to me... YOU are at fault, for buying the DDO points that you planned to use to buy sharn, before sharn was even released.

[Qwerty-Keyboard]

Forum join date dec 2018 yes I did RL pre purchase no didnt know of specifics of 6 months for non pre orders I lost my few people I played within month 1 of release most were f2p and some premiums, hospital stays and all banjo keep me from being informed same reason I invested hundreds and hundreds of dollars when I could as I wouldn't be able to do so in the future because ya know knocking on deaths door and all.

[Memnir]

[LazarusPossum]

Wait wo wo hey ho wo hey! You spent CASH on ddo points, but you wont spend CASH on pre-ordering the expansion?

Not everyone has cards, credit or debit, and sometimes have to figure out ways to utilize cash. I'm gonna assume he was trying to figure out a way to convert his cash to DDO-specific credit, because AFAIK, there is no physical cashier window for DDO.
(Now that could be an idea, a one-stop shop for online gaming where you could pay cash to a teller, but not a rip-off like Gamestop)

If he's on social security disability (?) he's getting screwed over nine ways to Sunday already. It is not a moral failure to be cash dependent.

[SerPounce]

Not everyone has cards, credit or debit, and sometimes have to figure out ways to utilize cash. I'm gonna assume he was trying to figure out a way to convert his cash to DDO-specific credit, because AFAIK, there is no physical cashier window for DDO.
(Now that could be an idea, a one-stop shop for online gaming where you could pay cash to a teller, but not a rip-off like Gamestop)

If he's on social security disability (?) he's getting screwed over nine ways to Sunday already. It is not a moral failure to be cash dependent.

You can buy one of those generic gift cards with cash and use that to make an online purchase. Sure it's an extra $5 or so, which is annoy, but not really prohibitive.

[Oliphant]

Wishing you well! We all must struggle to survive at all so lets all have compassion for each other and ourselves.

[Andu_Indorin]

… most premium members actually spend more money than VIPs per year.

While I can generally agree with many of your sentiments, your statement here is probably incorrect. Many if not most VIPs also take advantage of DDO (nee Turbine) Point Sales to purchase still more XP and Loot Bonus elixirs, and so forth.

Many before you have expressed similar reservations regarding to DDO's pricing policies regarding their major content expansions: Menace of the Underdark, Shadowfell Conspiracy, and Ravenloft. And some have even quit playing DDO as a result of these policies. It is, however, a fairly standard business practice in the online gaming industry, one that can raise revenue for future projects.

At least that is the theory. You might think of the pre-purchase period as an investment in the game's future; and the exclusivity of the content for the initial release period as a "good customer" reward . . .

[Qwerty-Keyboard]

Yes, I invested hundreds of dollars into the games future late last year, and now my money invested is no good until September this is what I'm getting at.

[Eryhn]

[fatherpirate]

so, I am guessing you would like the new race(s) and enhance tree offered now for game coin instead of later?
that would be cool, I guess.
doubt they will do that but...it would be cool.

[Tricosene]

Yes, I invested hundreds of dollars into the games future late last year, and now my money invested is no good until September this is what I'm getting at.

A better route, if you want results, would be to PM customer service here and explain your situation, which is a more compelling argument than starting a semantic debate about Walmart and gift cards as compared to DDO points. Approaching customer service directly has given me better results through the years that going into a public forum.

[RevCo]

Since you claim your not gonna be around much longer, can I have your stuff?

Remember, the best gift is the kind that keeps on giving!

[Qwerty-Keyboard]

A better route, if you want results, would be to PM customer service.

Last time I contacted CS in game I was told asking for a lost pre purchase item was a waste their time and if I asked again or submitted any ticket within x amount of time I would catch a ban for abusing support, so no not contacting them. I filed a complaint of said GM with no response, I can say he was a real jerk to say the least and that took days to have him tell me I was wasting his time. I cannot give GM's name here as that would catch me a ban and I dont really wanna play neverwinter. I might catch one anyways as silence is golden and duct tape is silver.

[Tricosene]

Last time I contacted CS in game I was told asking for a lost pre purchase item was a waste their time and if I asked again or submitted any ticket within x amount of time I would catch a ban for abusing support, so no not contacting them. I filed a complaint of said GM with no response, I can say he was a real jerk to say the least and that took days to have him tell me I was wasting his time. I cannot give GM's name here as that would catch me a ban and I dont really wanna play neverwinter. I might catch one anyways as silence is golden and duct tape is silver.

I'm referring to CS here in the forums, not the in-game GMs, they would not be able to help.

[Dragavon]

Last time I contacted CS in game I was told asking for a lost pre purchase item was a waste their time and if I asked again or submitted any ticket within x amount of time I would catch a ban for abusing support, so no not contacting them. I filed a complaint of said GM with no response, I can say he was a real jerk to say the least and that took days to have him tell me I was wasting his time. I cannot give GM's name here as that would catch me a ban and I dont really wanna play neverwinter. I might catch one anyways as silence is golden and duct tape is silver.

I do not for a second believe you got a response like that just for sending in one ticket.

How many times did you send in a ticket for the same problem?

What kind of language did you use in the tickets?

I have never had anything but a nice and friendly reply and gotten helped when I have sent in tickets. The GM's I have been in touch with have always been great.