DDO Post-Downtime Events, Sales, Bonuses, and FAQ - 3/9/19

[gaffneyks]

Amazing.

Sucked having game down, but pretty cool that you reward us with that. I for one appreciate it.

I don't normally like cosmetics, but I would have been fine with another house cloak from bday party event.

Those things are really cool.

Glad we are back up. Cannot wait for the expansion.

[majikpaul]

Thanks you so much! All I really wanted was credit to my sub for time missed and an extension of the anniversery event. This is great!

[garynash7070]

Hello everyone!

Once again, we do wish to apologize for the lengthy downtime we recently experienced. This message will serve as a singular location to learn more about where we sit for bonuses, events, sales, and more.

First off, anyone with outstanding billing questions or in need of purchase and account assistance can contact Customer Support here: https://help.standingstonegames.com/...s/requests/new

The Anniversary Event has been extended through March 20th.

Last week's DDO Store sale has expired. This week's planned DDO Store sale is now live, and will be extended to last for the regular sales duration. Meanwhile, next week's sales will begin on Thursday as normal.

The current sale:

Honor Your Guild!
Get 20% off:
Astral Shards
Guild Renown Elixirs
50% off Guild Charters
50% off Guild Airship Beacons

Finally, we wanted to let you know that we are working to put together a package of things to say thank you for being patient with us as we've worked through various data center-related issues in recent days. NOTE: None of the following Coupon Codes, DDO Points, or VIP time extensions have yet been granted or made. We will provide more information in the coming days, probably early next week.

All players will receive:

+10% Heroic and Epic XP through Wednesday, March 13th
Double Daily Dice through Wednesday, March 13th
A Coupon Code for 3 Excellent Experience Elixirs and a Raider’s Reward Box

Additionally, VIP players will receive:

A VIP subscription time extension.
250 DDO Points automatically granted to their account if they have logged in during the previous 30 days.

Premium players who have logged in during the previous 30 days will receive:

250 DDO Points

Please be patient as we work to deliver these items. Thank you again for being here.

I had to go out of town Friday for business and won’t be back till next weekend around the 16th. So please have the coupon code for the xp elixirs and raiders box expiration date at least a month for those of us in situations like this. I think your offers are very generous and I thank you for it. This is the only game I play and have for 13+ years. Again thank you.

[Vish]

A raiders box and 3 elixirs, and ddo points
Ok I'll take that
I have no animosity about the downtime
A 3 day break puts things in perspective

I'm just glad you're being on the generous side
That should shut up the haters

Thanks for getting things back up and running
I had my fix this morning for a couple hours
Other than one spot of lag, it went smoothly

Thanks ssg
Vish

[cdbd3rd]

.... (Re: Lynnabel)
uh ....what happens if we don't wear socks already?

A nice foot massage?

[Cordovan]

I had to go out of town Friday for business and won’t be back till next weekend around the 16th. So please have the coupon code for the xp elixirs and raiders box expiration date at least a month for those of us in situations like this. I think your offers are very generous and I thank you for it. This is the only game I play and have for 13+ years. Again thank you.

I'd expect it to be something like the end of April, but we just haven't had time yet to sort that out (unlike on the LOTRO side, where the Coupon Code runs through the end of April).

[droid327]

This is exactly the original Raider's Reward Box

that raid doesn't get run much anymore.

I really want (and I've kinda been making this one of my crusades) to see CoHs spread around a little more liberally. As special rewards like this...via some non-raid currency trade-in...something. I'd love to see something like Raiders Box available for purchase in-game (20 each Commendation + 5000 CoV?) and not just as one-off rewards like this though.

They're tied to non-raid systems such as TF and Attuned to Heroism, which locks non-raiders out of those systems in the first place, but then locks even more players out when those raids fall out of meta. Having alternate acquisition would let those systems still be accessible even when the raid itself becomes not so readily accessible.

[slarden]

Thank you for the extra perks. I was worried we were going to lose character progress - a few days of down time is nothing.

[HuneyMunster]

The coupon code will likely be distributed on DDO.com and across our social channels, and we assume players will also help spread the word about free stuff. That said, all of the details of distribution have not yet been finalized, so we'll know more next week.



This is exactly the original Raider's Reward Box, not the 10th Anniversary gift.

The Raiders Reward Box will be one per account?
And will the box become BTC once received?

[Luthor_Darkhammer]

Sharn is going to knock your socks off, mark my words. I can't wait for you guys to see what we've been working so hard on

I hope so. I have funds set aside just for the prerelease. I'm like a kid staring through the window waiting for the candy shop to open.

[Oliphant]

Thanks folks!

[kmoustakas]

Hello everyone!

Once again, we do wish to apologize for the lengthy downtime we recently experienced. This message will serve as a singular location to learn more about where we sit for bonuses, events, sales, and more.

First off, anyone with outstanding billing questions or in need of purchase and account assistance can contact Customer Support here: https://help.standingstonegames.com/...s/requests/new

The Anniversary Event has been extended through March 20th.

Last week's DDO Store sale has expired. This week's planned DDO Store sale is now live, and will be extended to last for the regular sales duration. Meanwhile, next week's sales will begin on Thursday as normal.

The current sale:

Honor Your Guild!
Get 20% off:
Astral Shards
Guild Renown Elixirs
50% off Guild Charters
50% off Guild Airship Beacons

Finally, we wanted to let you know that we are working to put together a package of things to say thank you for being patient with us as we've worked through various data center-related issues in recent days. NOTE: None of the following Coupon Codes, DDO Points, or VIP time extensions have yet been granted or made. We will provide more information in the coming days, probably early next week.

All players will receive:

+10% Heroic and Epic XP through Wednesday, March 13th
Double Daily Dice through Wednesday, March 13th
A Coupon Code for 3 Excellent Experience Elixirs and a Raider’s Reward Box

Additionally, VIP players will receive:

A VIP subscription time extension.
250 DDO Points automatically granted to their account if they have logged in during the previous 30 days.

Premium players who have logged in during the previous 30 days will receive:

250 DDO Points

Please be patient as we work to deliver these items. Thank you again for being here.

That's a lot of stuff. Thank you!

[Boneyard]

Hello everyone!

Once again, we do wish to apologize for the lengthy downtime we recently experienced. This message will serve as a singular location to learn more about where we sit for bonuses, events, sales, and more.

First off, anyone with outstanding billing questions or in need of purchase and account assistance can contact Customer Support here: https://help.standingstonegames.com/...s/requests/new

The Anniversary Event has been extended through March 20th.

Last week's DDO Store sale has expired. This week's planned DDO Store sale is now live, and will be extended to last for the regular sales duration. Meanwhile, next week's sales will begin on Thursday as normal.

The current sale:

Honor Your Guild!
Get 20% off:
Astral Shards
Guild Renown Elixirs
50% off Guild Charters
50% off Guild Airship Beacons

Finally, we wanted to let you know that we are working to put together a package of things to say thank you for being patient with us as we've worked through various data center-related issues in recent days. NOTE: None of the following Coupon Codes, DDO Points, or VIP time extensions have yet been granted or made. We will provide more information in the coming days, probably early next week.

All players will receive:

+10% Heroic and Epic XP through Wednesday, March 13th
Double Daily Dice through Wednesday, March 13th
A Coupon Code for 3 Excellent Experience Elixirs and a Raider’s Reward Box

Additionally, VIP players will receive:

A VIP subscription time extension.
250 DDO Points automatically granted to their account if they have logged in during the previous 30 days.

Premium players who have logged in during the previous 30 days will receive:

250 DDO Points

Please be patient as we work to deliver these items. Thank you again for being here.

And season pass holders?

[raclaw]

All players will receive:

+10% Heroic and Epic XP through Wednesday, March 13th
Double Daily Dice through Wednesday, March 13th
A Coupon Code for 3 Excellent Experience Elixirs and a Raider’s Reward Box

Raider's Reward Box?? Seriously?? This is my third box… for long-time gamers this box is a joke, sentient 1000 xp, some thread of fate or raid's runes will be better

[FuzzyDuck81]

This is exactly the original Raider's Reward Box, not the 10th Anniversary gift.

Hmmm... new Knight's training feat... Onatar warforged FvS... Mornh... Yep, that works for me

[jillie]

That sounds very fair to me! Thanks for having something to offer in recompense; I'm sure I speak for all when I say that I'm delighted that the game is back online!

[garynash7070]

Raider's Reward Box?? Seriously?? This is my third box… for long-time gamers this box is a joke, sentient 1000 xp, some thread of fate or raid's runes will be better

As I said I assume because I am out of town. Here’s a what if: say it contains something different then the last raiders box? Would that satisfy? It would me and I’ve played since the very beginning. If not, then I’m sure I can use something on some of my 13 toons.

I think it’s good customer service to offer us all a bonus.

[Duke2100]

Where will the coupon code be posted for our 3 potions and raiders box?

[PSU_Lion]

I wrote on Facebook and will re-write it here. I believe we as players should all buy at least $20 worth of DDO points to say ty to the SSG team for their hard work. We've all experienced what it's like to not have DDO over the last few days so we need to support them more than ever. As of this post I've purchased my DDO points. I know everyone is not in a position financially to do so and people will have their own opinions about the outage etc. I however, love this game and have been playing since May of 2006, and will continue to support it as long as I can and we receive mutual respect as players. Again, surely missed the game when it was down so hope whatever little I can do will help to keep the game going for at least another 13 yrs.

Sincerely,

Thunder Kiss (Khyber)

[Dark_Helmet]

I don't quite get thanking people for doing mandatory work, but I can definitely empathize with SSG and this situation must've really sucked (understatement).

I do thank you for this generous offering we players are getting. This makes me want to give you money and I'll be doing so soon.

The reward for good work is... continued work.

Or: