Alt account not granted premium on expansion redemption

[Taevon]

During the christmas sale I purchased MOTU and SFC for a fresh alt account. I applied the codes before making any characters as I wanted to have the tomes go to an iconic.

After applying all the codes and creating my character, I received all the items and points but the account is still flagged as a free account. I made a ticket on the help website as soon as it happened, but its been almost 2 months(!!) with the only reply saying someone from QA has reviewed the ticket 2 weeks ago. I've tried making a ticket in game on my main account, but they just send me to the website ticketing, and I obviously can't make a ticket on my alt account as its been flagged as free instead of premium. I couldn't even post here on the alt account.

I don't know what else to do. I've missed out on many runs during the ice games and the lack of communication has been frustrating for someone whos trying to support this game with my money.

[Annex]

I have an account with the same issue. Menace of the Underdark did not grant Premium status. Maybe Expansions no longer grant Premium status? Does anything still make an account Premium? Was Premium eliminated as an account type going forward? I do not recall any announcements on the subject.

[Krelar]

That's pretty awful. I had the same thing happen when I bought the expansions for my daughter's account. When I put in a web ticket and it was fixed after 10 days.

[DYWYPI]

You should personally contact: Stand Stones Games Customer Support via E-mail (use website) rather than in-game. Make sure you also get the SSG auto response e-mail in your inbox.

Mention that you purchased those DDO Expansions. Plus state your account has NOT been upgraded to "Premium", i.e. it still erroneously considers you as Free-to-Play!

It sounds like you contacted a different department (or selected the wrong dropdown option) because it should NOT take anything like a month.

It's a known bug that sometimes when the Expansions are purchased the Account fails to automatically upgrade to Premium status.

You have to manually tell SSG, if that occurs and they'll quickly upgrade it for you once they have been told, and have your details, etc.

[Fedora1]

Not saying you should "have" to do this, but if you wanted a quick resolution you could try spending a couple bucks in the DDO store which should upgrade your status immediately.

[C-Dog]

There are 2 problems w/ the "ticket" system - 1, it's very particular about how you answer the questions, and not all the questions/answers are intuitively obvious (esp when an account is currently tagged as "Free" but you know it should be "Premium", etc.), and 2) many tickets seem to be initially processed as "bugs" rather than a CS issue, so seem to be seen as non-time-critical.

PM CS_Alkaid on these boards. I had an issue of a Premium account that changed to Free, it got cleared up in a couple days, np. GL!

...you could try spending a couple bucks in the DDO store...

How do you think they got MotU and SC without spending money in the store?