Logged a ticket at 6pm EST on Sunday, still waiting at 9.30pm.

Last two tickets on same issue were closed after 3-4 hours because I was not on line.

This is extremely frustrating. I am not even sure if I can relog to another (playable) character without the ticket being auto-closed again.

There needs to be offline resolution and/or prioritization of issues that have been previously reported.

Current situation is stunningly bad.