I re-subbed (from the UK) yesterday and it said £8.99 but then charged me in dollars, which worked out at £9.42. I appreciate that it's only 43p but it's the principle, please could I be refunded for the difference.
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09-12-2018, 04:20 AM #1Community Member
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Charged (more) in Dollars for my VIP Sub in the UK
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09-12-2018, 08:08 AM #2Grand Panjandrum
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Agreed
Originally Posted by KhellendrosUK
TYRS PALADIUM.....Officer. If you think there must be more to the game than pugging, come on and joinTYRS! Willibold Fighter/Wilibold monk /Tooflower monkftr/rogue /Hesteban fvs /Machiavehli druid/ Commabayou bard /Greenbolts ranger/Dramoh arti /Dragbat bard /Covemonster Paladin/A Pherzackerly wizard/Asimovsbayne barb/Pardoner/Cottelettedporc cleric/ftr /
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09-14-2018, 05:17 AM #3Community Member
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Please could someone from SSG respond to this, I don't want to have to claim it back via Paypal but I will and I certainly won't be subbing again if it's going to happen every time
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09-14-2018, 05:32 AM #4Community Member
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as an englishman i have to say we pay extra for everything in my country, its just the way it is. Originally Posted by KhellendrosUK
but i got to say to pick a fight over 43p is a little odd.
just saying.
your friend sil
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09-14-2018, 08:24 AM #5Community Member
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Like I said, it's the principle. It says the price is £8.99 then charges you more, it's not right Originally Posted by silinteresting
as an englishman i have to say we pay extra for everything in my country, its just the way it is.
but i got to say to pick a fight over 43p is a little odd.
just saying.
your friend sil
To be honest, I'd settle for a small points code and an assurance that the issue is going to be fixed so it doesn't happen again, just something...Last edited by KhellendrosUK; 09-14-2018 at 08:30 AM.
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09-14-2018, 09:23 AM #6Community Member
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i would say VAT but thats 20% isn't it sorry to hear about the difference.
i'm interested in what the 5% difference is
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09-17-2018, 04:31 AM #7Community Member
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Paypal dispute opened due to complete lack of response. It's nice to know us Eu people are as valued as ever
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09-17-2018, 09:25 AM #8Community Member
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To OP: This kind of things take about two weeks to get response through customer support (slow I know, but I have no other complaints about the service that was always helpful and friendly).
Devs have nothing to do with money transfers.
To others: In UK it is customary to have VAT included in the price.
This 5% was most likely fee for currency change from £ to $, that should not have happened.
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