Problem w/ DDO Store minimizing app, Store unusable

[C-Dog]

I have not been able to access the DDO store for about 48 hours now. I have several accounts, all show the same symptoms.

Starting Wednesday morning (West coast time), when I try to open the DDO Store it immediately windows the application (something I "never" do). In that windowed format, the Store itself is only showing partially (as if it was over-sized for the pop-up).

From there, I can use hotkeys and interact w/ the game/character in what little I can see of the game-world (outside of the store popup window), but when I try to interact w/ the store itself and click anywhere on the pop-up, it immediately minimizes the game (sends it back to the start-up bar) and I am left looking at my desktop. So I can't simply close the Store again and try to salvage the game. Un-minimize goes back to windowed mode (showing no effect from having clicked on any link in the Store popup), and the cycle continues. Have to hard-kill the program and re-open.

(Using Win 10)

I posted in general discussion ~48 hours ago, but no one else responded as having a similar problem. Which, given the new sales, I'd think someone would have.
(https://www.ddo.com/forums/showthrea...=1#post6127308)

I'd be happy (enough) for a work around - is there (still) a link to the store outside the game?

(Note - the symptoms are NOT the same as in this thread: https://www.ddo.com/forums/showthrea...oading-In-game . Store is not black, and that reported no minimizing.)

[C-Dog]

Bump - still can't access store. This is not an issue at this moment, but it could be very soon.

Any help appreciated, thx.

[C-Dog]

Well, day 7...

Question - what is the default key-map command for windowing/un-windowing the app? (Maybe that will help me...)

@ SSG - It'd be nice if I could actually use the store. Hope tomorrow's reboot works some magic.

[Lerincho]

Well, day 7...

Question - what is the default key-map command for windowing/un-windowing the app? (Maybe that will help me...)

@ SSG - It'd be nice if I could actually use the store. Hope tomorrow's reboot works some magic.

alt+enter

[cru121]

so, what happens if you first switch the game to windowed mode and then use the store?
how about a screen shot?
try the store in external window option?
try toggling between full screen - windowed and true full screen mode

[C-Dog]

Exactly why I was asking, those plus some other questions.

But, for now, still can't switch to windowed mode...

alt+enter

Alt+Enter isn't working. Nothing from character selection screen, and from in-game the character simply goes to "block" mode (as if I'd simply hit Enter).

Not impossible that I changed that key-binding at some point - what's the command called in plain English? (Searched in Options for "Window" - nothin' except where to change the default Resolution, and /Chat windows.)

Will see if I can get a screenshot up later.

try the store in external window option?

What's the command/switch for that option?

[Lerincho]

Exactly why I was asking, those plus some other questions.

But, for now, still can't switch to windowed mode...


Alt+Enter isn't working. Nothing from character selection screen, and from in-game the character simply goes to "block" mode (as if I'd simply hit Enter).

Not impossible that I changed that key-binding at some point - what's the command called in plain English? (Searched in Options for "Window" - nothin' except where to change the default Resolution, and /Chat windows.)

Will see if I can get a screenshot up later.


What's the command/switch for that option?

You are not alone. I could not get my store to open at all either. Not in full screen, windowed, not with external or internal.

In the control panel
under Graphics, drop down is Display Screen Mode , windowed is option. If alt+enter doesn't work from character selection screen you changed it to something.
under UI settings all the way at the bottom is the toggle for external store Not available from character selection screen

If you changed the key mapping of alt+enter may want to try clear it out.

[C-Dog]

In the control panel
under Graphics, drop down is Display Screen Mode , windowed is option.

Hah - that worked!

Once Windowed, the Store opens in a diff window, and without affecting the game app. THANKS! (phew!)

If alt+enter doesn't work from character selection screen you changed it to something.

I believe you - don't have to shout.

under UI settings all the way at the bottom is the toggle for external store...

If you changed the key mapping of alt+enter may want to try clear it out.

I'd love to - but (again) where is that found under Key Bindings? Nothing under "Display", "Screen" or "Mode" (or "Window"), so...???

Or do you mean flush everything and reset to default? I'd guess that'd work, but I've got a lot of custom changes I'd rather not lose (or have to do over). :/

[Lerincho]

Hah - that worked!

Once Windowed, the Store opens in a diff window, and without affecting the game app. THANKS! (phew!)


I believe you - don't have to shout.


I'd love to - but (again) where is that found under Key Bindings? Nothing under "Display", "Screen" or "Mode" (or "Window"), so...???

Or do you mean flush everything and reset to default? I'd guess that'd work, but I've got a lot of custom changes I'd rather not lose (or have to do over). :/

I mean flush whatever you changed alt+enter to. There is not a key mapping entry for windowed mode. It was a system default, and if you made something else what that, then all you have to do is clear that entry.

You could always open of the key mapping file and do a search for alt+enter to see what you changed it to as well.