Can't make a new account

[Alrik_Fassbauer]

Try it with a different browser.

I can say, for example, that I can't work with the web site when I'm using the Internet Explorer 11, so for DDO's web site I always switch over to Vivaldi (which appears to be partly made of chrome).

[Autumnleaf]

Try it with a different browser.

I can say, for example, that I can't work with the web site when I'm using the Internet Explorer 11, so for DDO's web site I always switch over to Vivaldi (which appears to be partly made of chrome).

I use Chrome as my default browser. I tried in IE, but that didn't work either.

Edit: I finally managed to create a new account! The difference was that I now had a capital letter both at the start of, and in the middle of, my username. And numbers. I've had capital letter and numbers in before, but not capital letter in the middle of it. I also made a username so unique that the chance of anyone else having it is close to zero.

[Shaunisme]

A friend tried to make an account Thursday night, following the steps you do, but didn't receive an email, and wasn't able to log in.

Thinking he may have done something wrong, (sorry bro), I tried as well to make a new account. No luck. If I try to cha Ge the password to the account, it says it sent an email to the account. If I try to recover the username, same thing. No emails. If I try to log in to the game it says it doesn't know the email password combo, or words to that effect.

If I try to remake an account on https://signup.ddo.com/ddo.ph...... I'm told the email address has been used.

Anyone run into this before, and had it fixed?

There is a thread on Reddit ddo about it, a few others are having the same issue, but can't post here, as they can't log in.

I ALSO CANNOT MAKE AN ACCOUNT CAN SOMEONE MAKE ONE FOR ME PLEASE? shaun.c@gmx is my email (cant use this as it for LOTRO) email me if u manage please. thanks!

[Mindos]

I ALSO CANNOT MAKE AN ACCOUNT CAN SOMEONE MAKE ONE FOR ME PLEASE? shaun.c@gmx is my email (cant use this as it for LOTRO) email me if u manage please. thanks!

Just make up an email address, you can change it later at https://myaccount.standingstonegames.com/index.php

So, 1. Make an email address up, kolborb@blah.com or anything at all as long as it has a @ symbol and the .com or so
3. Go to https://myaccount.standingstonegames.com/index.php and sign in with whatever username and password you just made and then change the email address in there to whatever you want.

[tankhealer]

We looked into this over the weekend and got it fixed on Saturday afternoon. If you still can't create a new account, let us know.

My friend and brother still cant make a new account and also when they tried to recover old accounts they had to change passwords but after changing the password they keep getting the wrong password errors. They have submitted a ticket over 24 hours ago and still haven't heard a thing back... both are about to give up even trying and it took a lot from me to convince them to come back to the game.
It's not looking good that you can't fix a bug from years ago that deals with people making new accounts or resetting passwords on old ones.

[prometheeddo]

My friend and brother still cant make a new account and also when they tried to recover old accounts they had to change passwords but after changing the password they keep getting the wrong password errors. They have submitted a ticket over 24 hours ago and still haven't heard a thing back... both are about to give up even trying and it took a lot from me to convince them to come back to the game.
It's not looking good that you can't fix a bug from years ago that deals with people making new accounts or resetting passwords on old ones.

I have been having the same problem for almost a month now. I tried different browsers, different usernames (also tried to add caps and numbers to username), different email adresses, submitted from different IP adresses, etc. etc., but to no avail. I have submitted a ticket on July 30th (#137177), but still haven't heard back from SSG.

I know SSG is having to deal with heavy data center problems, but can anyone **please** come back to us regarding this annoying problem before the special offers end on Aug. 31st?

@Cordovan? Anyone??

[pixiemoonsugar]

I had this same issue earlier. I would attempt to make a new account and it would wipe my username and password and claim my username is bad. I discovered after numerous tries, that the username follows the same rules as the password creation. At least 1 capital letter, at least 1 lower case letter, and at least 1 number, all within 15 words. This worked for me when I found it out, hope it helps you.

Hi I just wanted to say thanks for this info, I couldn`t log into ddo with this account so i decided to create a new one , but it kept rejecting my new username.
then i found your post and did exactly as you wrote, thank you.

[Utvar]

Just stopped by to say that this is still a problem at the end of 2021 and the solution is still to just make a username and a password that have 1 capital letter and at least 1 number (eg. ****website99). The registration page doesnt tell you that, but hey.

[Utvar]

Just stopped by to say that this is still a problem at the end of 2021 and the solution is still to just make a username and a password that have 1 capital letter and at least 1 number (eg. ****website99). The registration page doesnt tell you that, but hey.

Whoops, poo is bad word

[corolution]

Hey everyone,

when creating a new account for ddo via the play free website works flawless.
As soon, as you try to log into your account or launcher, the login fails.

TL;DR
Using an alphabetic username and a pwd with 19 capital and non-capital letters and numbers and # and ! works.
It seems the pwd-rules got an error over the years.
+ the pwd-reset doesn't work, this was confirmed 14 days ago by prolly and it is still broken.

@support and @devs
Please, fix the problems above and let people experience your masterpiece.
A friend of mine meanwhile burned 5 hours with reinstalling his client and creat accounts, because he couldn't login after creating an account.
This is pure money you loose, because there are so many ppl interested in your game but leave desperately, after hours of try and error.

@cordovan
could you please tell us an estimate, when at least the password recovery function works again?
and, BTW, there is now "account successfully created" email or something like that. Please make it more convenient, to create an account successfully, let us log into the launcher and spend money on your masterpiece.
I'm still waiting for my account recovery - and missed your great black friday discounts. I'm ready to spend money, as soon as I have acces to my 2009 ex-vip-account.
Stay safe and take care!

[RBShiva]

We looked into this over the weekend and got it fixed on Saturday afternoon. If you still can't create a new account, let us know.

Friend is having this issue. These details seem to mimic what we are experienceing and have tried. Please advise.

[Boogafreak]

Hi,

I have a simple solution :
I tried to create several accounts that had nothing except letters. They failed.
Then I entered an underscore in the middle... Accepted!
Instead of "xy", do "x_y" on account registration.

Perhaps other characters can do this, but I find it an easy solution.
Just saying there is something preventing normal names to be accepted without special chars in name.

Booga.

[quijii]

My friend and brother still cant make a new account and also when they tried to recover old accounts they had to change passwords but after changing the password they keep getting the wrong password errors. They have submitted a ticket over 24 hours ago and still haven't heard a thing back... both are about to give up even trying and it took a lot from me to convince them to come back to the game.
It's not looking good that you can't fix a bug from years ago that deals with people making new accounts or resetting passwords on old ones.

and its still happening..what kinda company cant fix a rather simple bug,no wonder no one plays this anymore...they cant log in or make new acct..lol

[C-Dog]

they cant log in or make new acct..lol

Glad you think it's funny. I just made a new account no problem.

Possible user-related hiccups:

• Account name is possibly prohibited?
• Password needs letters and numbers? (or letters and meta-characters)?
• Email blocked or otherwise not registering as "valid"?
• Firewall or virus software blocking DDO?

Just guessing here - but if it worked for me, no reason it shouldn't work for you.