Can't make a new account

[KwaiLoCDN]

A friend tried to make an account Thursday night, following the steps you do, but didn't receive an email, and wasn't able to log in.

Thinking he may have done something wrong, (sorry bro), I tried as well to make a new account. No luck. If I try to cha Ge the password to the account, it says it sent an email to the account. If I try to recover the username, same thing. No emails. If I try to log in to the game it says it doesn't know the email password combo, or words to that effect.

If I try to remake an account on https://signup.ddo.com/ddo.ph...... I'm told the email address has been used.

Anyone run into this before, and had it fixed?

There is a thread on Reddit ddo about it, a few others are having the same issue, but can't post here, as they can't log in.

[xCataluna]

You're not the only one.
Someone came into Discord yesterday, trying to get their account working. Five attempts and no joy.
Several of us created new accounts trying to troubleshoot with them, and encountered the same issue.

The form accepts the input and you get a "DDO Account Creation Details" email, so it looks like it worked.
But then you try to login to the launcher and get that non-matching username/password error.
And going to the account page and "forgetting" your username or email generates the "Email Sent" message, but no email ever arrives.

I bug reported it after, but I haven't heard anything about a fix.

[KwaiLoCDN]

You're not the only one.
Someone came into Discord yesterday, trying to get their account working. Five attempts and no joy.
Several of us created new accounts trying to troubleshoot with them, and encountered the same issue.

The form accepts the input and you get a "DDO Account Creation Details" email, so it looks like it worked.
But then you try to login to the launcher and get that non-matching username/password error.
And going to the account page and "forgetting" your username or email generates the "Email Sent" message, but no email ever arrives.

I bug reported it after, but I haven't heard anything about a fix.

Thanks for the bug report. I had hoped we would be able to play together this weekend, it took me years to convince him to try.

[xCataluna]

I received a reply to my bug report this morning, stating the issue with creating new accounts had been resolved.

> I was NOT able to login to the previously created new account. Its associated email still counts as "already used" though.

> Creating another new account DID NOT result in an "Account Creation Details" email, however, I was able to login to the game perfectly fine.

So it seems you should be able to get your friend into the game now, so long as you have another email to use.

[Cordovan]

We looked into this over the weekend and got it fixed on Saturday afternoon. If you still can't create a new account, let us know.

[jabber86]

We looked into this over the weekend and got it fixed on Saturday afternoon. If you still can't create a new account, let us know.

Here it is.. September 7th,2018 and this is still happening!!!

[Parthos]

We looked into this over the weekend and got it fixed on Saturday afternoon. If you still can't create a new account, let us know.

I tried to make a new account for my wife and I put in all information and click the NEXT button and it brings me back to the create new account page again... It leaves her name and birthday in but I have to redo the other information. tried several times. Thanks.

[tankhealer]

We looked into this over the weekend and got it fixed on Saturday afternoon. If you still can't create a new account, let us know.

My friend and brother still cant make a new account and also when they tried to recover old accounts they had to change passwords but after changing the password they keep getting the wrong password errors. They have submitted a ticket over 24 hours ago and still haven't heard a thing back... both are about to give up even trying and it took a lot from me to convince them to come back to the game.
It's not looking good that you can't fix a bug from years ago that deals with people making new accounts or resetting passwords on old ones.

[RBShiva]

We looked into this over the weekend and got it fixed on Saturday afternoon. If you still can't create a new account, let us know.

Friend is having this issue. These details seem to mimic what we are experienceing and have tried. Please advise.

[Shaunisme]

A friend tried to make an account Thursday night, following the steps you do, but didn't receive an email, and wasn't able to log in.

Thinking he may have done something wrong, (sorry bro), I tried as well to make a new account. No luck. If I try to cha Ge the password to the account, it says it sent an email to the account. If I try to recover the username, same thing. No emails. If I try to log in to the game it says it doesn't know the email password combo, or words to that effect.

If I try to remake an account on https://signup.ddo.com/ddo.ph...... I'm told the email address has been used.

Anyone run into this before, and had it fixed?

There is a thread on Reddit ddo about it, a few others are having the same issue, but can't post here, as they can't log in.

I ALSO CANNOT MAKE AN ACCOUNT CAN SOMEONE MAKE ONE FOR ME PLEASE? shaun.c@gmx is my email (cant use this as it for LOTRO) email me if u manage please. thanks!

[Mindos]

I ALSO CANNOT MAKE AN ACCOUNT CAN SOMEONE MAKE ONE FOR ME PLEASE? shaun.c@gmx is my email (cant use this as it for LOTRO) email me if u manage please. thanks!

Just make up an email address, you can change it later at https://myaccount.standingstonegames.com/index.php

So, 1. Make an email address up, kolborb@blah.com or anything at all as long as it has a @ symbol and the .com or so
3. Go to https://myaccount.standingstonegames.com/index.php and sign in with whatever username and password you just made and then change the email address in there to whatever you want.