Ghallanda Restart: 10:30pm Eastern (-4 GMT) Monday, April 16th

[Cordovan]

We are restarting Ghallanda tonight to address an issue with loading screens. We apologize for the inconvenience.

[GotSomeQuestions]

Will the other servers have their scheduled restart in the morning? Performance has degraded quite a bit over the weekend.

[Aons]

How long will it last?

[Fallout47]

We are restarting Ghallanda tonight to address an issue with loading screens. We apologize for the inconvenience.

So Gland got a Monday restart as well as the Tuesday restart and last night we were experiencing all the same issues. So give-or-take, within 12 hours of a restart, people were back to getting caught in load screen, unable to log characters off, unable to remove or accept people to groups, being told 'you can not do this while someone is teleporting' and getting messages when trying to reload, of 'cleaning up old connection' or 'server full'.

What is the official response to this problem and what are you guys doing to improve performance of the Gland server?

[Enerdhil]

So Gland got a Monday restart as well as the Tuesday restart and last night we were experiencing all the same issues. So give-or-take, within 12 hours of a restart, people were back to getting caught in load screen, unable to log characters off, unable to remove or accept people to groups, being told 'you can not do this while someone is teleporting' and getting messages when trying to reload, of 'cleaning up old connection' or 'server full'.

What is the official response to this problem and what are you guys doing to improve performance of the Gland server?

I remember that 2 years ago (or 3? something like that) gland was restarted every day for over week. We've got chance to beat high score again.

[Cordovan]

So Gland got a Monday restart as well as the Tuesday restart and last night we were experiencing all the same issues. So give-or-take, within 12 hours of a restart, people were back to getting caught in load screen, unable to log characters off, unable to remove or accept people to groups, being told 'you can not do this while someone is teleporting' and getting messages when trying to reload, of 'cleaning up old connection' or 'server full'.

What is the official response to this problem and what are you guys doing to improve performance of the Gland server?

We are investigating the cause of this issue, and are working to resolve it.