Server Status is always closed and Play button is greyed out

[Senorix]

Is there anyone from support that is able to help me? I have a support ticket open (request #40533) but it's been a week and no reply yet. Something is wrong with my account because when I log in all the servers say they are closed and the Play button is greyed out. I haven't logged into the account in a few years but when I created a new account it worked and I was able to log into that. I would like to access my old account because I have a bunch of ddo points on it.

[JOTMON]

Is there anyone from support that is able to help me? I have a support ticket open (request #40533) but it's been a week and no reply yet. Something is wrong with my account because when I log in all the servers say they are closed and the Play button is greyed out. I haven't logged into the account in a few years but when I created a new account it worked and I was able to log into that. I would like to access my old account because I have a bunch of ddo points on it.

Old DDO client I would guess..
They migrated the IP addresses a few years back.

I would try downloading the current DDO client.

[Senorix]

Old DDO client I would guess..
They migrated the IP addresses a few years back.

I would try downloading the current DDO client.

I did download the new client and having the problem. It's something wrong with my account because using the same client I was able to log in with a newly created account.