Page 1 of 2 12 LastLast
Results 1 to 20 of 22
  1. 01-07-2018, 07:01 PM #1
    EnziteBob
    EnziteBob is offline
    Community Member EnziteBob's Avatar
    Join Date
    May 2010
    Posts
    26

    Default My years VIP was messed up by free time from expansion

    So It looks like the free sixty days of VIP Access I got from buying the Ultimate edition of the Mists of Ravenloft has overridden my years VIP. PLEASE HELP!
    Reply With Quote Reply With Quote
  2. 01-07-2018, 07:07 PM #2
    Impaqt
    Impaqt is offline
    Hall of Famer
    2016 DDO Players Council
     Impaqt's Avatar
    Join Date
    May 2006
    Posts
    4,142

    Default

    Quote Originally Posted by EnziteBob View Post
    So It looks like the free sixty days of VIP Access I got from buying the Ultimate edition of the Mists of Ravenloft has overridden my years VIP. PLEASE HELP!
    did you log into your account and verify something is wrong? the way the email confirmation is worded is misleading. I thought mine was messed up too.. but when I checked my account, everything was fine.
    °º¤ø,¸¸,ø¤º°`°º¤ø,¸,ø¤°º¤ø,¸ ¸,ø¤º°`°º¤ø,¸A R C H A N G E L S °º¤ø,¸¸,ø¤º°`°º¤ø,¸,ø¤°º¤ø,¸ ¸,ø¤º°`°º¤ø,¸
    Thelanis
    Alandael ~ Allendale ~ iForged ~ Roba ~ Sylon ~ Pokah ~ Keyanu ~ Wreckoning
    Quote Originally Posted by Severlin View Post
    We don't envision starting players with Starter Gear and zero knowledge playing on Hard or Elite.
    Sev~
    Reply With Quote Reply With Quote
  3. 01-07-2018, 07:14 PM #3
    EnziteBob
    EnziteBob is offline
    Community Member EnziteBob's Avatar
    Join Date
    May 2010
    Posts
    26

    Default

    yes I did it brought up the panel to pick some characters to use while free to play.
    Reply With Quote Reply With Quote
  4. 01-08-2018, 09:26 AM #4
    EnziteBob
    EnziteBob is offline
    Community Member EnziteBob's Avatar
    Join Date
    May 2010
    Posts
    26

    Default

    hopefully I find out something soon.
    Reply With Quote Reply With Quote
  5. 01-08-2018, 10:04 AM #5
    EnziteBob
    EnziteBob is offline
    Community Member EnziteBob's Avatar
    Join Date
    May 2010
    Posts
    26

    Default the code for the sixty days may have not even worked




    Reply With Quote Reply With Quote
  6. 01-08-2018, 10:52 AM #6
    Dielzen
    Dielzen is offline
    The Hatchery Dielzen's Avatar
    Join Date
    Feb 2006
    Posts
    480

    Default

    Don’t see the two month being redeemed in those screenshots, maybe try entering it again?

    Also, stop wasting points on hires ????
    Playing (and dying) since Open Beta...
    Reply With Quote Reply With Quote
  7. 01-08-2018, 11:05 AM #7
    EnziteBob
    EnziteBob is offline
    Community Member EnziteBob's Avatar
    Join Date
    May 2010
    Posts
    26

    Default

    it's the one that was blank at 9pm. I entered the code right away. Hires make up for the fact that there are no one to party with when I play. That and I'm VIP what other silly thing should I spend my points on? I can farm almost anything I would want out of the store and I don't buy the super pay to win items in the store.
    Last edited by EnziteBob; 01-09-2018 at 01:07 PM.
    Reply With Quote Reply With Quote
  8. 01-09-2018, 01:08 PM #8
    EnziteBob
    EnziteBob is offline
    Community Member EnziteBob's Avatar
    Join Date
    May 2010
    Posts
    26

    Default Support?

    no support reply yet three days and counting.
    Reply With Quote Reply With Quote
  9. 01-10-2018, 02:50 PM #9
    EnziteBob
    EnziteBob is offline
    Community Member EnziteBob's Avatar
    Join Date
    May 2010
    Posts
    26

    Default

    In three days zero reply! This is bull! Almost makes me not want to reup my VIP at all.
    Reply With Quote Reply With Quote
  10. 01-10-2018, 05:12 PM
    EnziteBob

    Community Member

  11. 01-10-2018, 05:14 PM #10
    EnziteBob
    EnziteBob is offline
    Community Member EnziteBob's Avatar
    Join Date
    May 2010
    Posts
    26

    Default Thank you

    Thank you to the customer service representative that helped me with my problem. I truly appreciate it.
    Reply With Quote Reply With Quote
  12. 01-11-2018, 11:58 AM #11
    galamothreign
    galamothreign is offline
    Community Member galamothreign's Avatar
    Join Date
    Nov 2010
    Posts
    26

    Exclamation

    Quote Originally Posted by EnziteBob View Post
    Thank you to the customer service representative that helped me with my problem. I truly appreciate it.
    I have a similar issue, my VIP payment date never extended and no one replies to me, I'm talking of almost 3 months already...

    Whom do you contact??
    Reply With Quote Reply With Quote
  13. 01-14-2018, 11:27 AM #12
    galamothreign
    galamothreign is offline
    Community Member galamothreign's Avatar
    Join Date
    Nov 2010
    Posts
    26

    Default

    My problem was solved too!
    Reply With Quote Reply With Quote
  14. 01-16-2018, 03:01 AM #13
    toxynn
    toxynn is offline
    Community Member toxynn's Avatar
    Join Date
    Nov 2014
    Posts
    22

    Default So choked

    On day 2 of same problem no response, In the mean time there goes my days off and the group I tr'd with
    Last edited by toxynn; 01-16-2018 at 04:29 AM.
    Reply With Quote Reply With Quote
  15. 01-16-2018, 04:47 PM #14
    toxynn
    toxynn is offline
    Community Member toxynn's Avatar
    Join Date
    Nov 2014
    Posts
    22

    Default

    Ok on Day 3 now ....no response...Nothing quite like paying for the, shall we say 'pricey' prerelease, even though I have already been VIP for like 5 years, in order to support a game I love only to be locked out of services I ALREADY PAID FOR, and have zero acknowledgement of my exixstance ....I am hoping 3 days and posting on here is the secret formula to getting some customer service....I was fully planning on renewing my subscription which I buy a year at a time but seriously reconsidering now
    We are the sons and daughters of the the phontom queen, the triple godess, the battle crow
    we are The Murder of The Morrigan
    Reply With Quote Reply With Quote
  16. 01-17-2018, 01:54 AM #15
    EnziteBob
    EnziteBob is offline
    Community Member EnziteBob's Avatar
    Join Date
    May 2010
    Posts
    26

    Default

    Quote Originally Posted by toxynn View Post
    Ok on Day 3 now ....no response...Nothing quite like paying for the, shall we say 'pricey' prerelease, even though I have already been VIP for like 5 years, in order to support a game I love only to be locked out of services I ALREADY PAID FOR, and have zero acknowledgement of my exixstance ....I am hoping 3 days and posting on here is the secret formula to getting some customer service....I was fully planning on renewing my subscription which I buy a year at a time but seriously reconsidering now

    Make another ticket. it will bump you up on the list. They are backed up from holidays and good chance they are short handed.
    Reply With Quote Reply With Quote
  17. 01-17-2018, 04:45 PM #16
    toxynn
    toxynn is offline
    Community Member toxynn's Avatar
    Join Date
    Nov 2014
    Posts
    22

    Default

    On day 4 and still no response ...gettin pretty mad...I have put in second ticket yesterday ...nothing on either to show they care at all
    Last edited by toxynn; 01-17-2018 at 05:07 PM.
    We are the sons and daughters of the the phontom queen, the triple godess, the battle crow
    we are The Murder of The Morrigan
    Reply With Quote Reply With Quote
  18. 01-17-2018, 07:28 PM #17
    Eelpout
    Eelpout is offline
    Founder Eelpout's Avatar
    Join Date
    Feb 2006
    Posts
    0

    Default

    Quote Originally Posted by toxynn View Post
    On day 4 and still no response ...gettin pretty mad...I have put in second ticket yesterday ...nothing on either to show they care at all
    Right there with you. I re-upped my VIP for a year in November, then I just got rebilled in January for a year on the same and only account I have. I put in a ticket on SSG's website a week ago and finally PMed customer service on the forums on Monday and have yet to hear anything back.

    Good luck, hopefully we all see some sort of resolution soon.


    Moderatly reformed forum lurker.

    "Hi, Lurker"
    Reply With Quote Reply With Quote
  19. 01-17-2018, 07:30 PM
    toxynn

    Community Member

  20. 01-18-2018, 09:12 PM #18
    toxynn
    toxynn is offline
    Community Member toxynn's Avatar
    Join Date
    Nov 2014
    Posts
    22

    Default To paraphrase Vader, "I find your lack of service distrubing"

    On day five now, food and rations depleting....starting to lose hope...


    Kidding Just fix my dam account!!!
    We are the sons and daughters of the the phontom queen, the triple godess, the battle crow
    we are The Murder of The Morrigan
    Reply With Quote Reply With Quote
  21. 01-19-2018, 01:19 AM #19
    toxynn
    toxynn is offline
    Community Member toxynn's Avatar
    Join Date
    Nov 2014
    Posts
    22

    Default

    It would be really cool if a Dev actually comments or aknowledged this thread as being an issue
    not sure if its a cricket or osterich impersonation but its dead on for both


    I wish I could do something else other than post here day and night.....
    Last edited by toxynn; 01-19-2018 at 01:42 AM.
    We are the sons and daughters of the the phontom queen, the triple godess, the battle crow
    we are The Murder of The Morrigan
    Reply With Quote Reply With Quote
  22. 01-19-2018, 06:01 PM #20
    toxynn
    toxynn is offline
    Community Member toxynn's Avatar
    Join Date
    Nov 2014
    Posts
    22

    Default

    6 days now now response to ticket ...have no humour left this is just BS
    Way to support your core players
    No point in a long diatribe as SSG does not read or care about customer satisfaction
    Guess I will dispute charges thrrough my CC
    We are the sons and daughters of the the phontom queen, the triple godess, the battle crow
    we are The Murder of The Morrigan
    Reply With Quote Reply With Quote
Page 1 of 2 12 LastLast
« Previous Thread | Next Thread »

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Forum Rules

Privacy PolicyTerms of ServiceSupport

Dungeons & Dragons Online® interactive video game (c) 2017 Standing Stone Games LLC. All other elements (c) 2017 HASBRO, Inc. Standing Stone Games and the Standing Stone Games logo are trademarks or registered trademarks of Standing Stone Games LLC. Dungeons & Dragons Online and Wizards of the Coast and their respective logos are trademarks of Wizards of the Coast LLC and are used with permission. HASBRO and its logo are trademarks of HASBRO, Inc. and are used with permission.

This form's session has expired. You need to reload the page.

Reload