Hello all,

I was playing fine last night on 12/12/2017. Excited to get home from work today to jump into more Ravenloft, I find that my account subscription was dropped to basic and I cannot log into my main toon that is half elven and my second that is monk. I checked my account associated email and there is nothing from SSG. My receipt from the subscription shows:

Transaction date 1/12/2017 18:20
Recurring plan DDO Subscription
Period 1 month
Date of the next charge 12/12/2017

Did something happen that caused my account to be dropped on SSG's side? Please assist. Thanks a lot!