GM Response Times (and responses ...)

[Elor_OnceDark]

While I can't say how the issue is on other servers (I'm playing on Wayfinder), but the response time to tickets in DDO is horrible it takes a GM an average of 10 hours to respond to a ticket.

Also I more and more get the impression that most of them don't even read the tickets, just post the standard : "Oh, you were offline, we can't help you" - message and close the ticket, which is a great way to get rid of customers and VIPs alike.

Is this only the case on Wayfinder or are GMs virtually nonexistent on other servers as well ?

[whoolsey]

I have simular experiences.
I even had that message when i was online ( not afk or anom.)
For issues like getting stuck in world, quest or npc bugging out, i no longer make a ticket.
The same goes for grieving and trolling.
Even lost gear doesn't prompt me to make a ticket, although i have screenshots of every item, the mods never gave me my items back.

Only for lost tomes/destinies do i take the effort.

[Hilltrot]

I can't remember a time when GM response times were actually good. But it does seem to be getting worse from what I remembered.

[Sam-u-r-eye]

I can't remember a time when GM response times were actually good. But it does seem to be getting worse from what I remembered.

there was a real drop off when they separated from WB