Lost my main on Sarlona because of ETR!!!

[Arjaki]

Today at 02:16
Thank you for your inquiry. I apologize, but I am unable to assist with the issue you have described. To obtain assistance with your issue, please contact our In-Game Support team via the "New Ticket" button found on the bottom of the Help Menu panel within the game.

If this button is not listed then your account is not currently eligible for In Game assistance. You can obtain eligibility by becoming a VIP member or through the purchase of DDO Points. Please note that if your current subscription plan is Free-to-Play, access to the In-Game Support team is limited. We recommend that you inquire with other players in the general chat channels and/or submit a Bug Report to our Quality Assurance department for review. Remember that bug reports do not receive a response unless additional information is required, and this is not an avenue for you to contact us for immediate assistance.

Upon receipt of your request, the In Game Support team will contact you through the in-game chat interface and provide further assistance for this issue.

Thank you,

Standing Stone Games Customer Support
Arjaq1986
Today at 02:50

The button described takes me right here back.


Arjaq1986
Today at 02:52

And I am not free to play mode for years now...

[C-Dog]

And I am not free to play mode for years now...

Does that mean you're VIP, or just Premium?

If Premium, you only have X # of days since your last cash purchase that you have the higher tier customer support. (Forget the exact #.)

[cru121]

Does that mean you're VIP, or just Premium?

If Premium, you only have X # of days since your last cash purchase that you have the higher tier customer support. (Forget the exact #.)

Here: http://ddowiki.com/page/Premium_Account
Customer Service: Full for a number of days after a purchase of DDO Points (https://www.ddo.com/forums/showthread.php/236600):
$1.00 – 15 days
$14.99 – 30 days
$30.00 – 90 days
$60.00 – 180 days
$100.00 – 365 days

[Arjaki]

Here: http://ddowiki.com/page/Premium_Account
Customer Service: Full for a number of days after a purchase of DDO Points (https://www.ddo.com/forums/showthread.php/236600):
$1.00 – 15 days
$14.99 – 30 days
$30.00 – 90 days
$60.00 – 180 days
$100.00 – 365 days

Yeah, found that one out. Well, I am not going to pay though. If I liked subcription kind of gaming I'd go vip. Used to spend money long ago (playing ddo for more than 10 yrs) but it was pts purchase - cause that is the way I like it - own content. Now I am at the point where point purchase would be pointless for me- I already have all packs and unspent pts, basically would have to spend points on some items from shop that I would not even use.
I also do not feel it is right to pay for fixing bugs in something I already have paid for, this is first time I see a ransom demand for fixing the bug. There was no 'bugfixing has to be paid for extra' adnotation added when I bought EDs, qpacks, enhancements, races and classes and by common sense normal company provides all the tech support/bugfixing to the digital goodies they sell.
If I find something more crucial missing on next TR or ETR - sadly, will just say goodbye forever to this game.

[qaijin]

I've been VIP for many years now. From my experience over the last 6-7 weeks, it doesn't matter to customer support in anyway. They will continue to string you along with "be patient" messages forever, as it is easier to queue up some auto-reply to temporarily placate you, then it is to take the time to actually fix the problem. Reminds me alot of the customer service I used to get from Comcast.