Sounds like the OP already quit, but doing an in game help ticket is the only way I was able to get any help after I lost all my stat and skill tomes, and all destiny xp when I TR'd a few months ago. Posting in the help forums for over a week did nothing to get me any help. It didn't take all that long for an in game GM to fix it after I did a ticket...I think I waited maybe 2 hours in game one time to get my tomes back, then maybe 30 minutes another time to get my destiny xp back.

I didn't lose any items, but I did lose all my stacked xp boost time which would be a lot of DDO pts. I didn't get any compensation for the boost time I lost, but I got everything else back. For whatever reason, it seems like they just don't give items back if you lose them. I don't stack a bunch of boost time anymore, I didn't even know you could lose that, but you can.