Resolve Characters Losing Items

[bls904c2]

i don't trust tr system to work right. i now only use bound to account stuff and pass through to other alts.

my tr cache has like 20 -30 items that if i lose its not a big deal i don't know if i will chase the sentient weapons because a 5% chance to lose it i will walk from this game.

having there huge tread mill their big grind in this game broken is unacceptable

[Qezuzu]

I'm completely at a loss as to why some people would prefer not to have a robust system for character backups that DDO seems to completely and utterly lack on the off-chance that someone might be able find a long, multi-step, RNG-prone way to dupe items that would hinge entirely on Customer Support not being able to detect it.

[elkorm]

I'm completely at a loss as to why some people would prefer not to have a robust system for character backups that DDO seems to completely and utterly lack on the off-chance that someone might be able find a long, multi-step, RNG-prone way to dupe items that would hinge entirely on Customer Support not being able to detect it.

+1!
well said man!
cheers
Elk

[GeoffWatson]

I'm completely at a loss as to why some people would prefer not to have a robust system for character backups that DDO seems to completely and utterly lack on the off-chance that someone might be able find a long, multi-step, RNG-prone way to dupe items that would hinge entirely on Customer Support not being able to detect it.

It's not that people would prefer not to have it, it's that they don't believe SSG is capable or willing to make such a system.

[Sam-u-r-eye]

Ya... I'm not gonna spend another dime on this game until they fix my guildie's stuff.
He lost years worth of investment in the game and its been 2-3 days now and they haven't even been polite enough to respond to him.
Just crickets or "sorry someone else needs to help you!" and then that someone else can't help him.
This company obviously does NOT value my trust by proxy of him.

Its sad and wrong, but hey!, all online games have to die some time.

[Sam-u-r-eye]

It's only been like 4 months of this happening to people without a developer comment on it. I guess they needed to put in monitoring...



...its not like people are quitting.
Funny how SSG can verify and take 200+ dollars from a guildy but can't keep track of his stuff...

I'm gonna uninstall and go play Path of Exile until this gets sorted out.

[Drwaz99]

I'm gonna uninstall and go play Path of Exile until this gets sorted out.

The new Xpack is fantastic.

[Renvar]

Couldn't we just have a "TR Server" or something like that which would offer free character copy (much like Lamannia does during preview events) so that we could "save" a copy of our character just before a TR? Then if something goes wrong during the TR process and items or lives or whatever are lost... then all the GM has to do is restore the copy we made before the TR? This server could be set to auto-delete characters every 24 hours since you really only need the copy to exist long enough to ensure your TR went as planned.

This way the devs would know exactly what someone had before a TR... and the GMs could provide a very easy and fast solution when issues arise... and players don't have to worry that they must suddenly try to produce records of every item they have ever acquired... seems like a win all the way around.

Too difficult to implement???

Or, just do away with the TR Cache entirely. When you TR, you show up on the beach with your bank and inventory intact. Make the kundarak and coin lords favor slots permanent to all Premium/ViP and create something new for them to give at 75 and 150 favor.

EDIT: Not trying to be dismissive of those who have lost things. They should definitely be proactive in resolving these matters and err on the side of the customer getting back what they lost.

[karatemack]

Or, just do away with the TR Cache entirely. When you TR, you show up on the beach with your bank and inventory intact. Make the kundarak and coin lords favor slots permanent to all Premium/ViP and create something new for them to give at 75 and 150 favor.

I'd be down with this as well. Other favor unlocks are permanent, and I see no real issue with these being that way as well.

[Chai]

Couldn't we just have a "TR Server" or something like that which would offer free character copy (much like Lamannia does during preview events) so that we could "save" a copy of our character just before a TR? Then if something goes wrong during the TR process and items or lives or whatever are lost... then all the GM has to do is restore the copy we made before the TR? This server could be set to auto-delete characters every 24 hours since you really only need the copy to exist long enough to ensure your TR went as planned.

This way the devs would know exactly what someone had before a TR... and the GMs could provide a very easy and fast solution when issues arise... and players don't have to worry that they must suddenly try to produce records of every item they have ever acquired... seems like a win all the way around.

Too difficult to implement???

If the game can't copy your inventory correctly into a storage on the same server, is it going to copy it correctly to another server?

For the longest time they werent even making a text log with DB IDs, which should have been there by default.

[Grace_ana]

If the game can't copy your inventory correctly into a storage on the same server, is it going to copy it correctly to another server?

For the longest time they werent even making a text log with DB IDs, which should have been there by default.

It appears to copy it correctly to Lama, so I don't see why it wouldn't elsewhere.

[karatemack]

If the game can't copy your inventory correctly into a storage on the same server, is it going to copy it correctly to another server?

For the longest time they werent even making a text log with DB IDs, which should have been there by default.

AFAIK... character copy to lammania (and transfer between servers) preserves all the things in inventory. Have there been reported issues with this?

[Krelar]

AFAIK... character copy to lammania (and transfer between servers) preserves all the things in inventory. Have there been reported issues with this?

Some characters won't copy, most notably guild leaders but I seem to recall other characters not copying for unknown reasons. Also it does not copy anything in the character bank currently. (At least as I recall?)

[Chai]

AFAIK... character copy to lammania (and transfer between servers) preserves all the things in inventory. Have there been reported issues with this?

In the past yes. There were points when characters wouldnt even copy over.

[Chai]

It appears to copy it correctly to Lama, so I don't see why it wouldn't elsewhere.

Yet, here we are discussing issues with copying items during TR - which have occurred since the implementation of TR in 2009.

While the player base has implemented some work arounds to ensure the least probability of losing items, it is only recently that we've seen an indication that SSG has put something into place to assist in detection and recovery when this occurs.

[auntjobiska]

it is only recently that we've seen an indication that SSG has put something into place to assist in detection and recovery when this occurs.

Unfortunately 'monitoring' is not the same as 'detection and recovery'

AJ

[Six_Gun]

There can only be 2 reasons why this issue hasn't already been resolved.

1) The Devs don't care. They don't feel it's worth the time or effort to bother fixing.

2) The Devs can't fix it. They lack the skill, knowledge, or ability to actually resolve the issue.

Those are the only two options.

That leaves the usual suspects to make excuses and blame the people effected to cover up for SSG's failings.

[Steve_Howe]

There can only be 2 reasons why this issue hasn't already been resolved.

...

Those are the only two options.

No. It could also be they still don't know what's causing the issue. No one ever claimed their monitoring software would be perfect or that they'd be able to figure out what's happening after a certain time period.

[Amundir]

At some point you just have to let people vent and b****. Nothing you say is going to affect their anger. Just let them have it.

[Chai]

Unfortunately 'monitoring' is not the same as 'detection and recovery'

AJ

I get the word lawyering, but did they just set up some bleachers so they could just sit and watch? - heh.