Where is t he additional monitoring to look into TR cache? I lost all my gear!

[Nezro]

+1

[Benihim]

WE STAND TOGETHER !

STAY STRONG; FIRM AND RESOLVED !

COME ON GUYS , DONT LOGG IN ON ANY OF YOUR TOONS UNTIL DEVS HAVE RESPONDED !

if you agree to this , pls give me + and MAN UP and play other games in the meantime

[Hobgoblin]

to all of you that complain about broken system and more comments like this
show me a single game with out bugs a single one. Even the software of the graphic cards have bugs, for example i had ati cards on the past and i still have ati graphics card. I had a lot of them and with every update they tried to fix them but they create new bugs in the place of the old ones.

what am i trying to say? accept the bugs or just stop playing games cause all the games have bugs, go to the other game forums and check,even the most popular in the world game wow on the past had a major issue that many players lost their toons, really their toons. not just some items,most of them restored but some of them they lost forever
as for the in game bugs? All the games haves tons of them

fixed for readability


The issue is not that it happened. stuff happens. life goes on. what i am talking about is the silence from stinking ship games. talk to us!

we are not mushrooms! dont feed us manure and keep us in the dark!



i feel like it is a store stacks stuff in rafters, and occasionally stuff falls and hits the customer in the head. the stores response is to have all associates just disappear and not even admit it happened!

[chippy]

Update: 6 days latter still no answer. It is starting to get annoying logging in 10+ hours a day and waiting for respond....

[Hobgoblin]

Update: 6 days latter still no answer. It is starting to get annoying logging in 10+ hours a day and waiting for respond....

sry jack.

expect more delays as it is the weekend and no support on weekends, weekdays or days that end in y

[jax2649]

THANK YOU VERY MUCH SSG!!!!

Not only did i LOSE everything, but also lost 5 friends i play in a static group with, out of fear they'll lose everything aswell!! We always TRed once available!
They won't be playing until there's a newer, more stable system in place!!

How could you do this to your customers?!?! You've known this TR system to be broken for years!

now this game is FULLY BROKEN!!

[Clerize]

to all of you that complain about broken system and more comments like this
show me a single game with out bags a single one,even the softwares of the graphic cards ,for example i had ati cards on the past and i still have, haves alot of them and with every update they tryied to fix them but they create new ones in the place of the old ones
what i want to say?accept the bags or just stop playing games cause all the games have,go to the other game forums and check,even the most popular in the world game wow on the past had a major issue that many players lost theyr toons,really theyer toons not just some items,most of them restored but some of them they lost forever
as for the in game bags?all the games haves tons of them

There are bugs and then there are BUGS. Ladder issues, quest progression issues, etc. cost at most a few hours of time. Loosing gear that has been accumulated over years and/or bought from the store is hardly in the same category. Its been known for a long time that reincarnation is buggy. Yet the devs added a whole new form of reincarnation w/o fixing these bugs. I certainly can appreciate that finding this bug can be difficult, but its not like lag or server load or whatever excuse someone wants to dream up cannot be programmed around. Imagine logging into your bank account and having its balance read 0 because you lagged out the last time you tried to pay a bill online..

[Chai]

to all of you that complain about broken system and more comments like this
show me a single game with out bags a single one,even the softwares of the graphic cards ,for example i had ati cards on the past and i still have, haves alot of them and with every update they tryied to fix them but they create new ones in the place of the old ones
what i want to say?accept the bags or just stop playing games cause all the games have,go to the other game forums and check,even the most popular in the world game wow on the past had a major issue that many players lost theyr toons,really theyer toons not just some items,most of them restored but some of them they lost forever
as for the in game bags?all the games haves tons of them

Theres a huge difference in degree between "oops X ability doesnt work as described, we'll fix it in the next patch" compared to "sorry years worth of gear including those tomes you bought off us are gone, nothing we can do. But hey, all software has bugs, so nothing to see here. Move along."

Which other games sell players items, as well as fast tracks to character power, then remove them accidentally, and everyone just keeps going on about their business like nothing happened?

Its not a rhetorical question. I'd like to see some specifics.

[Six_Gun]

to all of you that complain about broken system and more comments like this
show me a single game with out bags a single one,even the softwares of the graphic cards ,for example i had ati cards on the past and i still have, haves alot of them and with every update they tryied to fix them but they create new ones in the place of the old ones
what i want to say?accept the bags or just stop playing games cause all the games have,go to the other game forums and check,even the most popular in the world game wow on the past had a major issue that many players lost theyr toons,really theyer toons not just some items,most of them restored but some of them they lost forever
as for the in game bags?all the games haves tons of them

This is a pretty sad trolling attempt. 3/10

I do like how you are attempting to both use your grammar or lack there of while also using the content of the post in an attempt to Troll, thus I gave you a 3.

[SirYonos]

WE STAND TOGETHER !

STAY STRONG; FIRM AND RESOLVED !

COME ON GUYS , DONT LOGG IN ON ANY OF YOUR TOONS UNTIL DEVS HAVE RESPONDED !

if you agree to this , pls give me + and MAN UP and play other games in the meantime

Ehh,. come on now, I'm a true addict. I'm with you in spirit bud but I gotta get my reaper fix for the night......

[slarden]

WE STAND TOGETHER !

STAY STRONG; FIRM AND RESOLVED !

COME ON GUYS , DONT LOGG IN ON ANY OF YOUR TOONS UNTIL DEVS HAVE RESPONDED !

if you agree to this , pls give me + and MAN UP and play other games in the meantime

I definitely feel for the OP and hope he gets his items back along with anyone else impacted. It sounds like they are working on helping the OP based on the responses, but it's been vague.

I will be logging in, playing and even TRing. While SSG should make fixing this a priority, I am convinced I know what I need to do to avoid the issue. Why SSG doesn't understand the importance of us not losing our progress is baffling.

[Scrapco]

I am convinced I know what I need to do to avoid the issue.

And what is that? We've already established that none of the publicly-known witchcraft is 100%.

[TheWhiteFang]

Thats a terrible thing to happen, to loose all your items after TR. If it were to happen to me I would simply never play the game ever again. And many of these players have spent months and years gathering items, ingredients and collectables. DDO if you do not or cannot track what items the victims have lost plz reimburse them in a proper way. For example, give them a pair of every named item in the game, stacks of 2500 ingredients of every kind, 500 collectables each. Or simply ask them what items the victims have lost, get a list and give the items back. This should be an easy task for you guys. Please guys this is unacceptable and this problem should be dealt in a proper manner. I hope the victims get their items back. Take care guys. Hope for the best.

-thewhitefang of Ghallanda

[PermaBanned]

Why SSG doesn't understand the importance of us not losing our progress is baffling.

Perhaps they feel they've found a way to combat powercreep?

[SirYonos]

Perhaps they feel they've found a way to combat powercreep?

I just honestly feel like they don't care, you see how quick Cordo is to jump into threads and threaten a ban, but the absolute silence on this and other threads is quite telling about their real attitudes towards the player base.

[Pyed-Pyper]

I just honestly feel like they don't care, you see how quick Cordo is to jump into threads and threaten a ban, but the absolute silence on this and other threads is quite telling about their real attitudes towards the player base.

I've read here in the past that DDO has operated under certain legal restrictions that hindered customer relations. I guess it is possible that there is something like that happening with regards to this.

I think your position has a higher probability of accuracy.

[slarden]

And what is that? We've already established that none of the publicly-known witchcraft is 100%.

I lost tomes and destinies 3 times when I used to log out immediately after getting the message I was ready to TR. Now I delay that and then do a full reboot and haven't had a problem since. I think the issue occurs when logging out fast after getting the message you can TR. Something isn't completing properly. Witchcraft? lol, you haven't established anything.

[Sam-u-r-eye]

I lost tomes and destinies 3 times when I used to log out immediately after getting the message I was ready to TR. Now I delay that and then do a full reboot and haven't had a problem since. I think the issue occurs when logging out fast after getting the message you can TR. Something isn't completing properly. Witchcraft? lol, you haven't established anything.

I think you're confused about the burden of proof.
And your anecdotal evidence is being joked about as "witchcraft" which fits because you lack a proper sample size.
N=35 both ways...

[Hobgoblin]

look stinking stone games - if you dont want that name - have the frigging balls to come in and comment!

ya this is rare.

but it happens

stinking stone games - if you want to keep customers - talk to your customers

if i seem upset - hey guess what? i am

communication goes a long way

this is not acting like a professional business right now.

[PermaBanned]

I think you're confused about the burden of proof.

Sometimes anecdotal things are just that, like when someone concludes on a small sample size that stepping into the shower left foot first instead of right foot first means you won't slip and fall. Other times a small sample size is all that's needed, like hitting ones self in the head with a hammer hurts and not hitting ones self doesn't hurt

And besides, Witchcraft is bogus and has no effect on safely Reincarnating - now Voodoo, that's where the safety is at ^^