Where is t he additional monitoring to look into TR cache? I lost all my gear!

[chippy]

First, Let me start with a post from Cordovan https://www.ddo.com/forums/showthrea...stern-(-5-GMT) Cordovan stated in this post "...This downtime will also include a small game update to put additional monitoring into the game which will help us investigate lost items during the reincarnation process."

Is this system even real or simply a bluff to make us believe SSG cares? Well, In this post
https://www.ddo.com/forums/showthrea...unable-to-help
There are people who had the same problem of losing their gear after Cordovan's post. For example, a post from calebos shows us it's a bluff: "Update: I was contacted by support via email and met them in-game today. Long story short, everything that was lost was unrecoverable because they were not able to find any traces of my gear in any of my previous logs. I am not sure what that means as I am unaware if/how their systems tracks items. Anyhow, at least I know it's gone for good and can stop wondering. I was given a few TP as a concession. Hopefully their tools for tracking item loss now will help players avoid issues in the future."

So why am I ranting about this? I Tr'd, and lost all my items. The only items that I have were ones in my bank before I tr'd. Everything on my character or in my inventory is gone. Weirdly, I talked to imTonE, and we had some similarities in how we went about tring and losing our gear: We both tr'd during an event, We both had not ETR in a long time and both ETR before doing a racail past life. We both also got "please wait" at character creation. We had 8 backpack slots at level 1 with 0 coin lords favor. We both lost all of our tomes. And finally, we both had our inventories overflowing.

In a game that pushes people to tr, but has a bug when doing so, what is one to do? I lost all of my lgs, all my slavers, all my bags, esos and much more. I was not someone running lifes. I played end game and raided all the time.


UPDATE: Just noticed I lost all my Epic destinies, but weridly, still have karma. Also in game support contacted me and said they are going to look into my gear.
http://imgur.com/a/hpAgg
http://imgur.com/a/Prbpl

Update: 6 days latter still no answer. It is starting to get annoying logging in 10+ hours a day and waiting for respond....

Update: I put ticket asking for an update, and in game support closed the ticket. They didn't even give an automated response

http://imgur.com/a/sbu5q

Also, that ticket was put in on the 12th, so it took them 5 days to just close my ticket, and not even reply with any kind of information.


Found this today: I feel it explains a lot.

HOW SAD IS THIS? IT IS POSTED ON CS_ALKAID ABOUT ME. I feel giving my situation this is why I' m not getting an asnwer!