Where is t he additional monitoring to look into TR cache? I lost all my gear!

[blerkington]

Ya he got special treatment after we complained on the forums for 2-3 weeks with a massive thread.

I'm very glad to hear your guildy got his stuff back, but it's not right that other people didn't.

This bit of news also confirms my extremely poor opinion of their CS staff's attitude to their customers. Apparently it's okay to provide a very uneven service to your customers, and also to lie about whether or not it is within their power to help with problems.

Telling someone you can't help with a problem your company caused, when in fact you can help but just don't feel like it, is dishonest and unprofessional in the extreme.

SSG very badly needs some outside help with improving their terrible corporate culture. This sheltered workshop, I-do-what-I-want (insert Cartman gif here) approach has to stop. It's lazy, contemptuous and very bad for business.

Thanks.

[Qeistalan]

One of the primary/major draws to DDO is its replayability with the reincarnation system. If this system is entirely flawed and broken, all that's left is a fractured shell of an outdated game.

Developing and releasing new content instead of fixing what's broken is like build a new house on a sinkhole: IT CANNOT WORK.

How can you seriously call your company "Standing Stone Games" if the game cannot stand because of all the broken parts and nerfed gameplay systems?

FIX THE ISSUES THAT ARE BROKEN BEFORE DEVELOPING AND DEPLOYING NEW CONTENT!!

I would rather that the game be taken down for a full month so everything can be TRULY FIXED.


Qeistalan Stormbow
Officer, Best Beaches Around
Ghallanda

[LT218]

This happened to me before. A GM can fix this.

And sometimes, there's an ocean of difference between "can" and "will".

[Paddyofurniture]

I have lost tomes and things like this in the past, but losing all of my destinies, gear, tomes, and everything is simply an indication of a broken system. Even if SSG can somehow recover most of these things, what about the things that could be impossible to recreate? I have been playing for at least 9 years myself, and I am sure I have things in my inventory that are no longer made. What about all of the collectables, ingredients, shards, etc... that would be impossible to know quantities that a person might have had. Are we getting to the point where we are going to need to take screenshots and keep lists of our inventories?!!! There are multiple TR'ing systems in this game we have all put so much money into, and if you cannot trust the system to keep your stuff safe, why continue to racial, epic, heroic, TR anymore? I am sure I am not the only one who spent weeks grinding out ingredients to make a legendary greensteel or multiple of multiple runs to get enough Phlogs to make a shadow dragon armor or something similar. To have all that time erased by a glitch in the system would certainly make people think of finding other forms of entertainment or other games. Up to this point everything I have personally lost has been recovered, but if I get in a similar situation I have to admit I would be giving thought to cancelling VIP and stop spending other money on this game and find something else to do.....even if that meant doing something more constructive with my life.

[cave_diver]

SSG needs to close reincarnation until this is fixed.

This! and after reopening SSG must create a log of character items, feats, tomes etc...every time it is TR in case it happens again (and it will).


SSG give Jack his stuff back....even if you don't have a log, and STOP being silent...this infuriates us even more so

[LightBear]

They gave us a guide to TRing? where?

Stumbled onto it today while looking for something else

https://www.ddo.com/en/game/game-gui...arnation-guide

[Krelar]

Stumbled onto it today while looking for something else

https://www.ddo.com/en/game/game-gui...arnation-guide

I like how at least part of it is wrong.

Don't use long-lasting buffs, such as XP bonus potions, as they won't carry over into your new life.

Pots carry over just fine.

There are also only two "warnings"

Avoid Reincarnating with a full backpack; try to leave room in your bags to make inventory management easier during the process.

Note this says to make inventory managment easier not to avoid bugs.

and

Items in Artificer Iron Defender or Druid Animal Companion equipment slots can be lost upon reincarnation (Lesser, Greater or True.) Players should make sure to remove gear from their companion/defender’s inventory prior to a reincarnation.

Which I am almost positive was fixed awhile ago.

[Clerize]

Stumbled onto it today while looking for something else

https://www.ddo.com/en/game/game-gui...arnation-guide

Can't decide if a guide that is partially incorrect, and has no guides for troubleshooting if things go wrong is better than no guide at all....

[Six_Gun]

It's encouraging to see that not a single Dev has the courage to response to the customers concerns.

I guess they feel that a handful of forum apologists and excuse makers can handle it.

[chippy]

It's encouraging to see that not a single Dev has the courage to response to the customers concerns.

I guess they feel that a handful of forum apologists and excuse makers can handle it.

I know, right. It just show how good their customer service is, and were their priorities are.

[Benihim]

One of the primary/major draws to DDO is its replayability with the reincarnation system. If this system is entirely flawed and broken, all that's left is a fractured shell of an outdated game.

Developing and releasing new content instead of fixing what's broken is like build a new house on a sinkhole: IT CANNOT WORK.

How can you seriously call your company "Standing Stone Games" if the game cannot stand because of all the broken parts and nerfed gameplay systems?

FIX THE ISSUES THAT ARE BROKEN BEFORE DEVELOPING AND DEPLOYING NEW CONTENT!!

I would rather that the game be taken down for a full month so everything can be TRULY FIXED.


Qeistalan Stormbow
Officer, Best Beaches Around
Ghallanda

This is imo the best comment ever posted on the DDO Forums ! +1
SSG = Sinking Stone Game! The issue has been known for a long time, why isnt it being fixed already?? DDO is all about TRs( Htr,Etr,Itr and now Rtr), If the core of the game (tr-prosess) isnt working properly, then the game isnt commplete, its partly-finish or broken. SSG are selling a product thats not working properly, why do we as a commmunity still doing nothing?! Why are the DDO-playerbase accepting this kind of BS? Seriously ppl! This is as unprofessional as it can be.

This tr-bug as i see it is way way way way way way way way way more important then any nerfs to any OP classes/builds, in fact fixing this tr-bug issue should be SSGs top priority and should be fix ASAP !Why isnt SSG focusing on whats most important instead of spending devtime on less urgen issue? Or dont any of the devs knows how important the tr-ing process is for players? for the game called : DDO ?!

Someone already proposed earlier that the player base as community should take action, i agree! I strongly suggest that we as a DDO-playerbase, simply take action in this way: stop playing/ taking break UNTIL SSG ANNONCED THAT THE TR-BUG-ISSUE IS FIXED ! or at least until a proper response from the devs are announced!

I ll go ahead and take action now, i am taking break / stop playing DDO from today, until the issue is fix. The action taken by me alone will not having any effect, so i urge you all to do the same, Strenght in numbers! Maybe the devs will take this issue more serious when they see how empty their servers are!

[chippy]

This is imo the best comment ever posted on the DDO Forums ! +1
SSG = Sinking Stone Game! The issue has been known for a long time, why isnt it being fixed already?? DDO is all about TRs( Htr,Etr,Itr and now Rtr), If the core of the game (tr-prosess) isnt working properly, then the game isnt commplete, its partly-finish or broken. SSG are selling a product thats not working properly, why do we as a commmunity still doing nothing?! Why are the DDO-playerbase accepting this kind of BS? Seriously ppl! This is as unprofessional as it can be.

This tr-bug as i see it is way way way way way way way way way more important then any nerfs to any OP classes/builds, in fact fixing this tr-bug issue should be SSGs top priority and should be fix ASAP !Why isnt SSG focusing on whats most important instead of spending devtime on less urgen issue? Or dont any of the devs knows how important the tr-ing process is for players? for the game called : DDO ?!

Someone already proposed earlier that the player base as community should take action, i agree! I strongly suggest that we as a DDO-playerbase, simply take action in this way: stop playing/ taking break UNTIL SSG ANNONCED THAT THE TR-BUG-ISSUE IS FIXED ! or at least until a proper response from the devs are announced!

I ll go ahead and take action now, i am taking break / stop playing DDO from today, until the issue is fix. The action taken by me alone will not having any effect, so i urge you all to do the same, Strenght in numbers! Maybe the devs will take this issue more serious when they see how empty their servers are!

I know of one other player that is taking a break because of this, so you're not alone. Maybe if a few more start to take a break, SSG will get the picture.

I agree it was an epic post

[SirYonos]

I know of one other player that is taking a break because of this, so you're not alone. Maybe if a few more start to take a break, SSG will get the picture.

I agree it was an epic post

Why in the world this isn't a priority instead of a band-aid is beyond me. I am unwilling to take the risk associated with playing as is now. And nu playing i mean spending my MONEY on points to buy boxes. It won't happen. Where is my incentive to spend ~$45 to buy a box and TR, if it means screwing me out of ~2k or more of items?????? Get it together guys, in the meantime i'll be playing other games.

[Hobgoblin]

Why in the world this isn't a priority instead of a band-aid is beyond me. I am unwilling to take the risk associated with playing as is now. And nu playing i mean spending my MONEY on points to buy boxes. It won't happen. Where is my incentive to spend ~$45 to buy a box and TR, if it means screwing me out of ~2k or more of items?????? Get it together guys, in the meantime i'll be playing other games.

im still playing - but im afraid to tr

i wonder how many people are like me and will just say screw ssg im going somewhere else?

its not the get screwed that hurts.

its the not being bought dinner first

it reminds me of full metal jacket and a scene that i cant even link on these forums

[jetster11]

Did you remember to sacrifice a chicken and pray to the great DDO gods before you TR'd.


Are we all going to have to do video captures of our gear , bags, slots, shared bank slots, etc.... before every TR now?

[chippy]

Why in the world this isn't a priority instead of a band-aid is beyond me. I am unwilling to take the risk associated with playing as is now. And nu playing i mean spending my MONEY on points to buy boxes. It won't happen. Where is my incentive to spend ~$45 to buy a box and TR, if it means screwing me out of ~2k or more of items?????? Get it together guys, in the meantime i'll be playing other games.

I wont be buying anything else till they fix my problem. I spend a lot of money on points too.

[cpw_acc]

My hope is that the devs are feverishly trying to figure this out and just don't want to make any premature announcements.

It is likely that many people TR and this issue only affects a very small minority.

But (1) that is no consolation to the people it does affect and (2) as the issue gets publicised it makes others (like me) worried about TR-ing. This has a serious knock-on affect on player's confidence in the game as a whole, leading to a potential decline in the game's popularity and revenue.

So I agree with other's sentiments here. This is the most serious issue affecting the game and I really think SSG need to put every effort into this (even if it delays other fixes and mods) and make an announcement ASAP!

[ringage]

to all of you that complain about broken system and more comments like this
show me a single game with out bags a single one,even the softwares of the graphic cards ,for example i had ati cards on the past and i still have, haves alot of them and with every update they tryied to fix them but they create new ones in the place of the old ones
what i want to say?accept the bags or just stop playing games cause all the games have,go to the other game forums and check,even the most popular in the world game wow on the past had a major issue that many players lost theyr toons,really theyer toons not just some items,most of them restored but some of them they lost forever
as for the in game bags?all the games haves tons of them

[cpw_acc]

to all of you that complain about broken system and more comments like this
show me a single game with out bags a single one,even the softwares of the graphic cards ,for example i had ati cards on the past and i still have, haves alot of them and with every update they tryied to fix them but they create new ones in the place of the old ones
what i want to say?accept the bags or just stop playing games cause all the games have,go to the other game forums and check,even the most popular in the world game wow on the past had a major issue that many players lost theyr toons,really theyer toons not just some items,most of them restored but some of them they lost forever
as for the in game bags?all the games haves tons of them

I assume you are talking about bugs rather than bags?

Because you can never have enough bags, but I certainly don't want bugs. Especially bugs in my bags.

And your argument appears to be: Other games have bugs, therefore its OK for this game to have bugs?
Um...no. This is not a valid argument. It is true that other games have bugs. But your conclusion that we should just accept bugs (especially a major one) in this game does not follow from your statement.

[chippy]

My hope is that the devs are feverishly trying to figure this out and just don't want to make any premature announcements.

It is likely that many people TR and this issue only affects a very small minority.

But (1) that is no consolation to the people it does affect and (2) as the issue gets publicised it makes others (like me) worried about TR-ing. This has a serious knock-on affect on player's confidence in the game as a whole, leading to a potential decline in the game's popularity and revenue.

So I agree with other's sentiments here. This is the most serious issue affecting the game and I really think SSG need to put every effort into this (even if it delays other fixes and mods) and make an announcement ASAP!

Well if you didn't notice not a single dev has posted here, but there were a few post over the last few days that were pretty pointless that devs had posted on won't name any...