Where is t he additional monitoring to look into TR cache? I lost all my gear!

[Morroiel]

In any event I don't think the player can be blamed for something that should be working. However, I used to have issues with destinies and tomes during the TR process that were always resolved by support. Since I started waiting for some time after getting the messages I was ready to TR and then doing a full reboot - I've now gone hundreds of trs without incident. Of course it's not enough to indicate a cause/effect I think SSG should look at whether fast shutdowns can contribute to the problem. I am believer that taking the TR process a little slow is a good idea, but that doesn't rule out completely independent issues impacting lost items - I never had that issue.

The problem with this is that the tr process is already horrendously slow.

1) bank shuffle
2) TR cache pull out
3) possible 2nd bank shuffle
4) grab everything you need like yugo pots, etc.
5) Head to grotto, usually have to stop by twelve to grab heart
6) Talk to guy
7) Restart
8) TR -> leveling process
9) korthos -> airship in harbor
10) Retrieve stuff from tr cache and shared bank, grab a few hires
11) travel to first quest (e.g. information is key - some people go back to korthos)

All in all this takes ~30 minutes minimum, usually on the longer side of an hour. I know people who this process literally takes 2 and a half hours to do.
Now you are asking us to wait for some arbitrary time in between restarting and doing the actual tr - it just isn't viable.

Now most people are doing 30 rtrs -> that's anywhere from 900 minutes (15 hours) to 4500 minutes (75 hours) of just doing prep work to tr.

The TR cache needs to be looked at and this needs to be resolved (the missing items, the CS w.r.t. missing items, and also the time consuming process of tring).

[slarden]

The problem with this is that the tr process is already horrendously slow.

1) bank shuffle
2) TR cache pull out
3) possible 2nd bank shuffle
4) grab everything you need like yugo pots, etc.
5) Head to grotto, usually have to stop by twelve to grab heart
6) Talk to guy
7) Restart
8) TR -> leveling process
9) korthos -> airship in harbor
10) Retrieve stuff from tr cache and shared bank, grab a few hires
11) travel to first quest (e.g. information is key - some people go back to korthos)

All in all this takes ~30 minutes minimum, usually on the longer side of an hour. I know people who this process literally takes 2 and a half hours to do.
Now you are asking us to wait for some arbitrary time in between restarting and doing the actual tr - it just isn't viable.

Now most people are doing 30 rtrs -> that's anywhere from 900 minutes (15 hours) to 4500 minutes (75 hours) of just doing prep work to tr.

The TR cache needs to be looked at and this needs to be resolved (the missing items, the CS w.r.t. missing items, and also the time consuming process of tring).

I am not asking you to do anything. I am telling you I used have glitches during the TR (tomes and destinies) and after I talked to the guy (your step 6) I immediately logged out of my character after getting the message I was ready to TR.

What I changed is now after I get the message I am ready to TR I wait for 10 minutes or so (I always have things to do so I am never just sitting there for 10 minutes waiting). Then I reboot and start my TR. I am saying since I took it a little slower from your steps 6 to 7 I haven't had a single issue where I had several prior to that. It's not to the say there isn't other issues, but I think my fast logouts were contributing based on my before/after results.

Of course the issues need to be looked at. I think they should look at the 6-7 steps in your process specifically to see if logging off quickly is causing things to not process properly. This is based on my experience only - there certainly could be other things - but I am offering up my experience in case It helps pinpoint any problems.

[chippy]

the number of sycophants in this thread making excuses for ssg's complete incompetence and disregard for their customers is depressing.

But i guess the proportion of boot lickers is increasing as the population of the game declines. Eventually the only people left playing this game will be the small group of apple polishers all telling each other how wonderful things are.

exactly!!!

[Clerize]

I am not asking you to do anything. I am telling you I used have glitches during the TR (tomes and destinies) and after I talked to the guy (your step 6) I immediately logged out of my character after getting the message I was ready to TR.

What I changed is now after I get the message I am ready to TR I wait for 10 minutes or so (I always have things to do so I am never just sitting there for 10 minutes waiting). Then I reboot and start my TR. I am saying since I took it a little slower from your steps 6 to 7 I haven't had a single issue where I had several prior to that. It's not to the say there isn't other issues, but I think my fast logouts were contributing based on my before/after results.

Of course the issues need to be looked at. I think they should look at the 6-7 steps in your process specifically to see if logging off quickly is causing things to not process properly. This is based on my experience only - there certainly could be other things - but I am offering up my experience in case It helps pinpoint any problems.

As I've said before, the only time I have lost tomes (or had any TR/ER issue) is when I have completely shut the client down between flagging for TR/ER and then actually performing TR/ER. I've done 100+ ERs/TRs on several toons. I'm not saying shutting down the client caused the problem. Nor am I saying shutting down the client is a bad idea. What I am saying is that it is not a 100% solution to the TR BS we are being given.

Personally I cannot fathom how this process messes up. Its not like anyone in their right mind would have the client copy items from inventory/bank and put them in TR cache. All the client should do is send 1 command to the server, copy items, and then wait for acknowledgement that it has been done.

[slarden]

As I've said before, the only time I have lost tomes (or had any TR/ER issue) is when I have completely shut the client down between flagging for TR/ER and then actually performing TR/ER. I've done 100+ ERs/TRs on several toons. I'm not saying shutting down the client caused the problem. Nor am I saying shutting down the client is a bad idea. What I am saying is that it is not a 100% solution to the TR BS we are being given.

Personally I cannot fathom hos this process messes up. Its not like anyone in their right mind would have the client copy items from inventory/bank and put them in TR cache. All the client should do is send 1 command to the server, copy items, and then wait for acknowledgement that it has been done.

Just sharing my experience. I don't think the issue is shutting down the client or not in my case, but logging off or shutting down too quickly after getting the message you are ready to TR. However it could be many bugs and not the just one I was encountering. It could also be pure luck I haven't had the issue since I started doing that. I just wanted to share my thoughts in case it helped the devs pinpoint an issue even though it may not be the only issue.

Most of all I just hope the OP gets his items back.

[Aila]

That's why its worth to send to banking toon as many items as you can, slavelord items are bta, also ppl tend to switch a lot before tr "preparations". So its worth before reincarnation itself to exit game and start anew. Seems switching which causes lag on toons, can cause loose of tomes and maybe items? Just adapt single rule before each tr restart client so game won't be with full of loaded cached info of other toons.

We shouldn't have to move our gear around to avoid this bug, it needs to be fixed plain and simple. We're losing good people over this and if it keeps happening and they don't do anything to help soon there will be no good players left.
I lost one of my favorite guildies over this exact issue months ago. Now it's happening to my favorite person and no one is even trying to help resolve it. It's really sad how bad the customer service has gotten in this game.

[Sam-u-r-eye]

developer crickets

still no one around to help my guildy

[Wizza]

developer crickets

still no one around to help my guildy

I read imTonE got his stuff back, maybe your other guildie will too?

[Sam-u-r-eye]

I read imTonE got his stuff back, maybe your other guildie will too?

Ya he got special treatment after we complained on the forums for 2-3 weeks with a massive thread.
Probably only because Lynn bothered to read and trust what was written.
Given how others here have noted their problems not being resolved, I doubt that my guildy will get support.
I just can't play this game if they're going to make someone wait 2-3 weeks for them to even verify that they messed up, when a financial transaction takes seconds.
I don't care about their excuses. Its just not the kind of place I can participate. I literally can't handle it.

=p

love you guys but I am gonna go try some other games out

[Wizza]

Ya he got special treatment after we complained on the forums for 2-3 weeks with a massive thread.
Probably only because Lynn bothered to read and trust what was written.
Given how others here have noted their problems not being resolved, I doubt that my guildy will get support.
I just can't play this game if they're going to make someone wait 2-3 weeks for them to even verify that they messed up, when a financial transaction takes seconds.
I don't care about their excuses. Its just not the kind of place I can participate. I literally can't handle it.

=p

love you guys but I am gonna go try some other games out

Well it's not like I was commending them. The bug should have been fixed aeons ago, considering how old it is and how game breaking it is. I didn't even know imTone got his stuff back until I read it on discord, because ssg doesn't even advertise when they help players.

Hope he gets his stuff sorted.

[SerPounce]

Trying to figure out workarounds to avoid this isn't "victim blaming" it's simply practical. We take precautions to avoid things that aren't our fault all the time.

Packed inventories seems to be a common factor, as does rushing the process. Moving non-BTC stuff to shared bank/alts, waiting, and restarting the client are all prudent precautions at this point. The losses aren't the "fault" of people who don't do that stuff, but it's still smart to do. It's like you don't ram into a car just because you have the right of way and the collision would be their "fault."

[Clerize]

Trying to figure out workarounds to avoid this isn't "victim blaming" it's simply practical. We take precautions to avoid things that aren't our fault all the time.

Packed inventories seems to be a common factor, as does rushing the process. Moving non-BTC stuff to shared bank/alts, waiting, and restarting the client are all prudent precautions at this point. The losses aren't the "fault" of people who don't do that stuff, but it's still smart to do. It's like you don't ram into a car just because you have the right of way and the collision would be their "fault."

There's at least 2 of us that have suffered some sort of TR/ER glitch that have not rushed the process. While I agree that trying to find a workaround isn't a bad idea, I do not believe that we can actually do that. Like it or not, the game at present revolves around some sort of reincarnation. I do not know of any person that enjoys present process of reincarnating. Making it even more painful isn't going to do anything to help keep people playing the game. The devs need to deal with the issue and we need to stop pretending that we have a 100% work around.

[LT218]

As the saying goes, SSG's silence on these TR issues is deafening...

I'm sure it's a pipe dream, but it would be nice to see the community as a whole stand up for each other and boycott purchasing the upcoming Ravenloft expansion until SSG properly fixes this. Money talks, BS walks.

Sadly, as long as people continue giving them money in spite of issues like this, SSG has very little incentive from a business perspective to an appropriate amount of resources to this instead of something like an expansion. Losing a customer here and there over TR problems pales in comparison to the influx of cash from the sale of a new expansion.

I'll start. I won't buy the new expansion until SSG has fixed this problem for good.

[scipiojedi]

When Lammannia is back up we should test all the factors to the TR process and see which ones cause a glitch - even so much as unplugging your computer right after talking to the glowy orb

[LightBear]

I don't care about their excuses. Its just not the kind of place I can participate. I literally can't handle it.

=p

love you guys but I am gonna go try some other games out

Ahhhh, so this is a goodbye thread in disguise... then two things:
First, Can I have your stuff;
And second, this thread can be closed then.

[chippy]

Ahhhh, so this is a goodbye thread in disguise... then two things:
First, Can I have your stuff;
And second, this thread can be closed then.

This isn't his thread. And the fact that you would just aassume, that the person affected by the bug
quits, and your ok with it shows the problem isn't just with SSG. It's with the DDO community. We should not tolerate this behavoir. We need to rally together and demand that SSG fixes this problem.

[gnarledmaw]

I know people who this process literally takes 2 and a half hours to do.

2 1/2 hours!?!?!? I wish. Firstly it takes at least a week of procrastinating by coming up with things I "really should do" before TR. Often then theres a week or so of RL things that "really need to be done" and alts that need to be played. Then it takes AT LEAST a day of playing Mailboxes & Bankslots to prepare my main. Then 2 1/2 hours to work out the build I want to try because I play to have fun and I dont want the latest FotM. Finally then is 1/2 hour of logging in and out to reincarnate. Then I run all the lower level quests for favor which I consider part of the process, so another day spent there.

[chippy]

UPDATE: Just noticed I lost all my Epic destinies, but weridly, still have karma. Also in game support contacted me and said they are going to look into my gear.
http://imgur.com/a/hpAgg
http://imgur.com/a/Prbpl

[slarden]

UPDATE: Just noticed I lost all my Epic destinies, but weridly, still have karma. Also in game support contacted me and said they are going to look into my gear.
http://imgur.com/a/hpAgg
http://imgur.com/a/Prbpl

I never lost items but having karma while losing all destiny progress is the issue I had a few times as well. That is easy for the devs to fix. They just level you up in all destinies - takes about 15 minutes but they can do it.

It sounds promising...

[JOTMON]

I read imTonE got his stuff back, maybe your other guildie will too?

I've been waiting a year to get my [expletive ] back and some other nub has gotten his stuff.. WT[expletive]