downtime today

[sk3l3t0r]

Just asking, nothing on the launcher, and nothing on the forums.

Login but ALL worlds show offline, also had a server warning earlier when I was logged in. Weekly restart?

[Gleep_Wurp]

Just asking, nothing on the launcher, and nothing on the forums.

Login but ALL worlds show offline, also had a server warning earlier when I was logged in. Weekly restart?

i thought the downtime was wednesdays, but seeing as it has been on a tuesday, wednesday ,thursday........................communication has been less as of late.

[Steelstar]

This is the weekly restart, yes. We strive for the Wednesday slot normally, but with the Mordor launch over on LOTRO yesterday, it shifted to Thursday this week.

[sk3l3t0r]

This is the weekly restart, yes. We strive for the Wednesday slot normally, but with the Mordor launch over on LOTRO yesterday, it shifted to Thursday this week.

Thanks !

[Dragavon]

This is the weekly restart, yes. We strive for the Wednesday slot normally, but with the Mordor launch over on LOTRO yesterday, it shifted to Thursday this week.

It would have been nice if you guys managed to inform people about things like this earlier, like say tuesday in this case.

Because you know, letting people know before it happens is a good thing.

I am not terribly impressed

[HippieBallz]

do we have any eta of an up time for the worlds? should i watch a show or two or just go back to sleep? if its more then a 3 hour down time there go my plans to play before work

[Dragavon]

do we have any eta of an up time for the worlds? should i watch a show or two or just go back to sleep? if its more then a 3 hour down time there go my plans to play before work

I have seen some restart take less than 20 mins, it should take less than an hour, but have also seen it take 2-3 hours sometimes. So difficult to say really

[HippieBallz]

I have seen some restart take less than 20 mins, it should take less than an hour, but have also seen it take 2-3 hours sometimes. So difficult to say really

thanks man ill watch a few shows see if its up after if not ill hit the hay before work

[Porshe]

How about letting ppl know about this downtimes! And if it isn´t 2 much to ask, can u inform an eta aswell. Thank u!

[HippieBallz]

worlds are back and running

[Steelstar]

do we have any eta of an up time for the worlds? should i watch a show or two or just go back to sleep? if its more then a 3 hour down time there go my plans to play before work

I don't believe this should be longer than the average weekly restart; relatively quick.

It would have been nice if you guys managed to inform people about things like this earlier, like say tuesday in this case.

Because you know, letting people know before it happens is a good thing.

I am not terribly impressed

We do strive to have these things posted ahead of time. However, the following is a good rule of thumb for how these things work:

• Most weeks, it will be Wednesday at 9AM Eastern, as per this thread.
• It occasionally needs to happen on Tuesday. When it does, it's usually mentioned in the same thread.
• It occasionally needs to happen on Thursday! If it hasn't happened on Tuesday or Wednesday, it's almost 100% going to happen Thursday.
• If the servers are going down at 9AM between Tuesday and Thursday, chances are reeeeeally high that it's the restart.
• Restart takes about an hour, if we aren't patching something during the same downtime. (We usually aren't, and it's definitely mentioned when we do).
• When the worlds reopen, it will take up to an hour for guild airship amenities to repopulate.

[HippieBallz]

I don't believe this should be longer than the average weekly restart; relatively quick.



We do strive to have these things posted ahead of time. However, the following is a good rule of thumb for how these things work:

• Most weeks, it will be Wednesday at 9AM Eastern, as per this thread.
• It occasionally needs to happen on Tuesday. When it does, it's usually mentioned in the same thread.
• It occasionally needs to happen on Thursday! If it hasn't happened on Tuesday or Wednesday, it's almost 100% going to happen Thursday.
• If the servers are going down at 9AM between Tuesday and Thursday, chances are reeeeeally high that it's the restart.
• Restart takes about an hour, if we aren't patching something during the same downtime. (We usually aren't, and it's definitely mentioned when we do).
• When the worlds reopen, it will take up to an hour for guild airship amenities to repopulate.

yes it was in this tread on the day of the restart. i think the others are talking about the non-existent thread prior to the date of the restart even a 12-6 hour heads up is nice for the players/payers as many of us play before going to work or only have set times we can get on. It would be nice to see when it went down i looked in the service threads for the post about any down time last update there was for 7/27/17 thats a little while ago and none about the weeklys following that date it only takes a few moments to post a quick tread there about a restart so we the players know whats going on its not to much to ask as we cant read your minds about if it will be a tuesday wednesday or thursday. thank you for your understanding and i hope better upkeep on informing the players of down time

[JOTMON]

I don't believe this should be longer than the average weekly restart; relatively quick.



We do strive to have these things posted ahead of time. However, the following is a good rule of thumb for how these things work:

• Most weeks, it will be Wednesday at 9AM Eastern, as per this thread.
• It occasionally needs to happen on Tuesday. When it does, it's usually mentioned in the same thread.
• It occasionally needs to happen on Thursday! If it hasn't happened on Tuesday or Wednesday, it's almost 100% going to happen Thursday.
• If the servers are going down at 9AM between Tuesday and Thursday, chances are reeeeeally high that it's the restart.
• Restart takes about an hour, if we aren't patching something during the same downtime. (We usually aren't, and it's definitely mentioned when we do).
• When the worlds reopen, it will take up to an hour for guild airship amenities to repopulate.

a message on the login startup screen would go a long way to alleviating annoyances..

a simple .. servers restarted at 'time' due to regular maintenance.

I logged in today not knowing there was a server restart.. and had no ship amenities.
I am on an empty virgin big ship with the option to buy and place amenities even though we own every amenity and the cargohold was recently updated..
So.. first thought bugged ship instance.. exit and renter guildship.. nope.. change toons..nope , load non guilded toon and reload guilded toon.. nope.. restart client..nope.. still empty..
was about to submit a ticket but checked the forums first and saw this thread...
Now I am left guessing how long the restart was and how long before the ammenties reload (assuming the hour after restarted servers) before I know if the guildship is working properly again.

[PermaBanned]

I don't believe this should be longer than the average weekly restart; relatively quick.



We do strive to have these things posted ahead of time. However, the following is a good rule of thumb for how these things work:

• Most weeks, it will be Wednesday at 9AM Eastern, as per this thread.
• It occasionally needs to happen on Tuesday. When it does, it's usually mentioned in the same thread.
• It occasionally needs to happen on Thursday! If it hasn't happened on Tuesday or Wednesday, it's almost 100% going to happen Thursday.
• If the servers are going down at 9AM between Tuesday and Thursday, chances are reeeeeally high that it's the restart.
• Restart takes about an hour, if we aren't patching something during the same downtime. (We usually aren't, and it's definitely mentioned when we do).
• When the worlds reopen, it will take up to an hour for guild airship amenities to repopulate.

Some of us have noticed that when it's not going to be on a Wednesday, y'all tend to give us a "head's up" about it (in advance even). When there's no prior announcement to the contrary, some of us just plan around the regularly scheduled down time and thus don't generally happen to notice that it didn't happen - and then become either curious or concerned that something just may be wrong because it appears to be an unpland downtime the day after the restart.

This is the weekly restart, yes. We strive for the Wednesday slot normally, but with the Mordor launch over on LOTRO yesterday, it shifted to Thursday this week.

Having said all that, thank you for popping by and letting us know it is just the regular restart vs a surprise "hot fix," Cove issue or whatever else.

[Grandern_Marn]

you guys should look at the person responsible for getting the word out, and reveiw him/her and then replace said employee. far to often lack of communication has been an issue for ddo. i always get a chuckle when someone blows the copy/paste on release notes and either gets it totally wrong or important stuff is omitted because someone didn't proof read their post before submitting it.

Says the person who doesn't proof read their own post...

[Saekee]

a message on the login startup screen would go a long way to alleviating annoyances..

a simple .. servers restarted at 'time' due to regular maintenance.

no need! People will log into the official forums in a state of confusion, see unofficial threads, and then scroll down several unhappy posts (not a bad thing, right?) and find the dev post detailing the proper info lol

[zehnvhex]

I don't believe this should be longer than the average weekly restart

Out of curiosity, why have you guys never updated the launcher so that you ~can~ change the message in case of servers being down for maintenance? It seems like such a simple fix but there's got to be more to it.

If you guys hit the same time slot for maintenance every week that would be one thing but it seems like every other week there's 'something' going on and it becomes either Tuesday or Thursday instead.

I mean, even changing the default error message to say "Servers down for maintenance" instead of "Internal Error" would be a start...

[zehnvhex]

And all that could have been prevented if someome over SSG had put a downtime message in the launcher.

You'd think it'd be that easy. I imagine their community manager is just a wee bit overworked with the LOTRO stuff (you know, what keeps them in business) that we're more of an afterthought.

I mean...

Half the pages on the website haven't been fixed/updated in forever:

https://www.ddo.com/en/game/adventure-packs

Many of the linked fansites have had...redesigns:

http://ddodestiny.info/

The Steam site is a leeeeetle bit out of date (To be fair, the 9 update gap was a dark time for DDO):

http://steamcommunity.com/app/206480/allnews/

Whenever Cordovan goes on vacation we don't get a chronicle and have to guess what the weekly sales/bonus/free items are.

And so on.

[Pyed-Pyper]

Maybe....but using some simple logic...most intelligent people could discern...this is just the weekly restart.

Hmm simple logic. Using simple logic in combination with past experience might lead someone to believe that their ship was bugged, might lead someone to submit a ticket or request a bug fix in the fix this thread.

Doing the right thing the first time is rarely the most costly course of action, regardless of the cost of doing the right thing the first time.

[jfgddo]

I have looked on FB and checked several sites, ( which server sites all say worlds are open but they are not for me) There is no posts about any scheduled downtimes for today mention anywhere. So whats going on exactly?