What the Heck?

[FranOhmsford]

What happened to my VIP Devs?

[cru121]

I heard these kind of issues get resolved promptly these days.

[FranOhmsford]

I heard these kind of issues get resolved promptly these days.

I've been VIP for half a decade with no issues - Money goes out every month until today when suddenly I'm no longer VIP - I've checked the bank and it's not a problem my end so SSG?? Why am I no longer VIP?

[Loromir]

Make sure your credit card is not expired or maxed out.

[FranOhmsford]

Make sure your credit card is not expired or maxed out.

I've been VIP for half a decade with no issues - Money goes out every month until today when suddenly I'm no longer VIP - I've checked the bank and it's not a problem my end so SSG?? Why am I no longer VIP?

Yours is post #4 posted at 13.57 UK time.

the one I've just linked is post #3! posted at 12.07 UK time. {Almost 2 hrs earlier}.

[Steve_Howe]

Yours is post #4 posted at 13.57 UK time.

the one I've just linked is post #3! posted at 12.07 UK time. {Almost 2 hrs earlier}.

Oh come on Fran, you know reading is hard for some folks on the DDO Forums.

[Loromir]

Oh come on Fran, you know reading is hard for some folks on the DDO Forums.

Well...he is from England and being American, I didn't understand his accent.

[Steve_Howe]

well...he is from england and being american, i didn't understand his accent.

Lol! Nice.

[FranOhmsford]

Where's my VIP SSG?



Why has it been stopped?

How do I restart it? Turbine Account doesn't work anymore!

[Loromir]

Where's my VIP SSG?



Why has it been stopped?

How do I restart it? Turbine Account doesn't work anymore!

Send a private message to CS_ALKAID. She seems to get things done.

[zwiebelring]

Perfect time to focus on one toon and join the hunger... I mean grind games .

I wonder if this works the other way as well, like suddenly VIP for no reason^^.

[Greantun]

Send a private message to CS_ALKAID. She seems to get things done.

What does it say when you go to the DDO store, under the account information?

[cdbd3rd]

Where's my VIP SSG?
...
Why has it been stopped?
How do I restart it? Turbine Account doesn't work anymore!

Have you submitted a ticket yet?

Well...he is from England and being American, I didn't understand his accent.

*Grin* Well played.

[Steve_Howe]

nt

[Inanout]

Went to my secondary account and Bam, premium.
VISA card valid in all ways.
Second VIP was not really needed.
Was happy to let it it ride.
If my main account does same thing, Maybe it is an omen.
Take our money when we want to give it to you.

[FranOhmsford]

Went to my secondary account and Bam, premium.
VISA card valid in all ways.
Second VIP was not really needed.
Was happy to let it it ride.
If my main account does same thing, Maybe it is an omen.
Take our money when we want to give it to you.

Unfortunately we cannot process your payment at this time!

I've tried multiple times and even on another card!

I've been fobbed off by customer support stating that my credit card had been declined which having spoken to the bank NO IT HADN'T!

Now I've gotta wait till at least monday and probably longer for customer support to get back to me because they're busy with LotRO's expansion!


I was going to do some Saga farming this weekend but I do not own Gianthold and no I'm not paying extra for Gianthold when I SHOULD BE VIP!

I can't play any of my Warlocks - Which btw incl. my crafter on Sarlona!

And I don't own a Mobile Phone so cannot use PayPal!



No wonder DDO is losing Players if you won't take our money!