Item min. level changes bought in shard auction require you to give back my shards

[Enoach]

The image is interesting especially since the change occurred more then 72 hours ago (auctions not lasting longer then that) and because items I had in my TR cache (wasn't using the mace this life) were updated.

So I seem to have misunderstood being upset about items you already had changing, because you were attempting to show they are still in the AHSH today unchanged (or at least so until you win them).

So back to my argument on perspective a person would receive 0 benefit if the idea was to use them starting at level 1.

I personally have not noticed this on Khyber, but it has been more then 72 hours since I looked through the AHSH

[altazar]

So, some crow for people.

[After 4 hrs of waiting for an in-game help request, I got some useful information I thought I would share]

DM "The items were not changed because they were bugged, that is misinformation; They were just changed."

Later, about the lack of proper notification and my RFE for the shard auction house handling this better [filtering out items as needed without server code changes/reboots].

DM "The developers have been talking about the change for many months, in fact it was something changed due to feedback from players.'
"

[Jasparion]

So, some crow for people.

[After 4 hrs of waiting for an in-game help request, I got some useful information I thought I would share]

DM "The items were not changed because they were bugged, that is misinformation; They were just changed."

Later, about the lack of proper notification and my RFE for the shard auction house handling this better [filtering out items as needed without server code changes/reboots].

DM "The developers have been talking about the change for many months, in fact it was something changed due to feedback from players.'
"

The first bit is an unusual excuse, possibly because they are not allowed to talk about bugs. The second part is absolutely correct. Anyone taking advantage of an obvious exploit got what they deserved.

[altazar]

The first bit is an unusual excuse, possibly because they are not allowed to talk about bugs. The second part is absolutely correct. Anyone taking advantage of an obvious exploit got what they deserved.

What? I can't hear you behind that wall of hypocrisy Jasparion....

Jasparion: "I had a Con 10, Speed X item which I sold for 1,500 AS."

https://www.ddo.com/forums/showthrea...=1#post5996760

You do see how you are painting your character to everyone else, don't you?

You also bypassed the real issue. DDO claims there was no bug They claim they changed it because of user feedback. Ignores my point, DDO didn't protect people on the shard auction house. Those that claim, "should of know it was a bug" - now know, "not true. no bug."

Also, the items are still on the auction house as ML1. They claim, they will refund on those if asked BUT - they will have to verify the auction house bid/purchase. They say, they only can see that log for three days. Today, I learned, you have to seat online and wait for 4 hours to get a DM to reply. Tell me... is that a customer satisfaction game plan or a company that knows, they are the only party that makes real money on shards?

[Jasparion]

What? I can't hear you behind that wall of hypocrisy Jasparion....

Jasparion: "I had a Con 10, Speed X item which I sold for 1,500 AS."

https://www.ddo.com/forums/showthrea...=1#post5996760

You do see how you are painting your character to everyone else, don't you?

You also bypassed the real issue. DDO claims there was no bug They claim they changed it because of user feedback. Ignores my point, DDO didn't protect people on the shard auction house. Those that claim, "should of know it was a bug" - now know, "not true. no bug."

Also, the items are still on the auction house as ML1. They claim, they will refund on those if asked BUT - they will have to verify the auction house bid/purchase. They say, they only can see that log for three days. Today, I learned, you have to seat online and wait for 4 hours to get a DM to reply. Tell me... is that a customer satisfaction game plan or a company that knows, they are the only party that makes real money on shards?

I sold an item which someone wanted. I do that quite often. Caveat Emptor.

I also end up vendoring a lot of items which dont end up selling.

Which server AS has no ML items for sale?

And you are lucky you get a GM. In my timezone they got rid of them. We get no game support at all.

[altazar]

Which server AS has no ML items for sale?

Doing a search ONLY for "buy-out" items:

All servers [US] except Wayfinder and Orien had at least one item.

[Uska]

So, some crow for people.

[After 4 hrs of waiting for an in-game help request, I got some useful information I thought I would share]

DM "The items were not changed because they were bugged, that is misinformation; They were just changed."

Later, about the lack of proper notification and my RFE for the shard auction house handling this better [filtering out items as needed without server code changes/reboots].

DM "The developers have been talking about the change for many months, in fact it was something changed due to feedback from players.'
"

Dupe

[Uska]

So, some crow for people.

[After 4 hrs of waiting for an in-game help request, I got some useful information I thought I would share]

DM "The items were not changed because they were bugged, that is misinformation; They were just changed."

Later, about the lack of proper notification and my RFE for the shard auction house handling this better [filtering out items as needed without server code changes/reboots].

DM "The developers have been talking about the change for many months, in fact it was something changed due to feedback from players.'
"

So you say. Those items were bugged they changed items in the past because they were to good for their level and when they did they affected people who had them equipped until they took them off. They were bugged is all I will believe until I see a GM, a dev or someone I trust say otherwise not someone saying a GM told them.

[florestan]

Doing a search ONLY for "buy-out" items:

All servers [US] except Wayfinder and Orien had at least one item.

Sorry to hear you never got any customer service. I couldn't believe these were still out there so I checked and sure enough there were a few on the Khyber shard exchange last night. No ML and they'd probably stay that way until the character TR'd and that process nerfed them. Instead of just fixing these items going forward we still have it where there are multiple levels of duplicity that are misrepresenting what these items are and taking real money for it. Except of course for the lovely people who don't buy shards and suppprt the game because they can earn a bunch by tricking their fellow players into buying things that go bust.

[altazar]

Sorry to hear you never got any customer service.

Just to be clear, a DM did finally reach me and when they did they were responsive and overall excellent. All my issues/disagreements from the discussion were things outside of their control.

* 4 hour response time -> management/staffing issue
* refund/credit policy -> handed down by management
* only 3 days of auction logs -> dev issue
** "bad items" still on auction ->dev/PM issue
** if bad item bought, customer would have to get ahold of DM in the three day window so they can verify purchase to issue refund -> management policy
* Statement that, "Items weren't bugged, they were changed due to customer feedback" -> not sure if they were feed that line or that's what everyone really believes internally

Been in IT [linux/unix admin] for over twenty years, IMO - DM's are nothing but front line technical support staff members. I have enough experience to feel their pain and sympathize.

My DM escalated my request as I asked, now I'll learn how well or not their escalation team actually works or not. No response as of yet - 24hrs later.

[cdbd3rd]

...

My highest priority, as a customer, is to see them fix the root problem to the shard auction house. I want to know that they intend to fix the auction house where DM's/staff can remove bugged items from showing up there prior to a server patch being rolled out. The importance here is how fast they can respond to bugged items and preventing their customers from being "ripped off". Getting my shards back - or a portion of them - is a much lower secondary concern at this point. At this point, it's a third - my second is their lack of response to this thread or my help [bug] ticket I submitted.....

I, as simply a lurking reader of this thread, appreciate the tone of this one paragraph more than the posts of the first page.

Being very few of these items left on the various ASAHs, I could support the suggestion that one of the QA folks do a quick pass thru the ASAHs and do what they can to cancel/replace the bugged items still up for sale.


Lastly, if you turned in a "bug report" ticket, those don't usually get any direct response from CS, as the ticket form even says there somewhere. I see where you did get an escalation thru the GMs, so good luck with that.

[altazar]

Lastly, if you turned in a "bug report" ticket, those don't usually get any direct response from CS, as the ticket form even says there somewhere. I see where you did get an escalation thru the GMs, so good luck with that.

No word back yet from escalation.

On Argon, there's still one item on shard auction [with buyout allowed].