Please note, I apologize if this is the incorrect forum to ask this.

My problem: I would like to transfer one character over to a new server, every attempt (I've tried a couple times), I receive the following email, personal information has been removed.


==============================
Greetings, <accountname> !

Your World Transfer is complete! Below is the information for your transfer on 7/10/2017 12:39:03 PM:


FROM WORLD: <from world>
TO WORLD: <destination world>


Other details:
Character <character name> did not transfer.

#D7578
We encountered an error during your transfer.
==============================

I have sent in a request for support, but have not received any assistance, so far.

The steps that I've done: The character in question is not in any guild. I have enough DDO points. The transfer character does have a full bank space and back packs, as I'm consolidating characters onto the destination world. I have plenty of character slots on the destination world.

I'm at a bit of a loss, is there something I'm missing? A post that I didn't see concerning transfer services being offline, or such? Any help would just be really really appreciated. Thank you.

Confused, old-returning player.