My Account Demoted (was Premium now F2P)

[ringoh]

My account was premium yesterday but today it is now on free to play. Is there a way to fix this it is really bumming me out and messing up my ability with the auction house.

[Enoach]

It appears Premium has a time limit at least according to the WIKI http://ddowiki.com/page/Premium_Account

$1.00 – 15 days
$14.99 – 30 days
$30.00 – 90 days
$60.00 – 180 days
$100.00 – 365 days

[Drwaz99]

It appears Premium has a time limit at least according to the WIKI http://ddowiki.com/page/Premium_Account

$1.00 – 15 days
$14.99 – 30 days
$30.00 – 90 days
$60.00 – 180 days
$100.00 – 365 days

That's for Customer Service help. I'm 99.9% sure that once you're premium, you're always premium.

[ringoh]

Yea it still hasn't been fixed yet. I can only hope theyll get to me I already put in a ticket

[Gorthindrel]

It happened to me too now this December. I filed a ticket in January but still no respons or fix. Several characters "locked out" due to character slot limit, basically no use in playing most lower characters since I'm at gold limit and so on. This has stopped me from playing since it occured.

[Arkat]

It happened to me too now this December. I filed a ticket in January but still no respons or fix. Several characters "locked out" due to character slot limit, basically no use in playing most lower characters since I'm at gold limit and so on. This has stopped me from playing since it occured.

Despite the fact this is a necro'ed thread, I will try to explain what happened in January.

In January, the special two-year VIP subscription that many people took advantage of back in 2019 ran out.

When your special VIP subscription ran out, your account was reverted back to what you were before you took the special offer.

If you only had 4 character slots (and didn't pay for any extra over these last two years), your account was reverted back to four slots. You also now only have access to the content you had access to two years ago (unless you bought some content like expansions, or you used the "ddofreequests" code last summer/fall).

If you want access to all your character slots and content you had before January, you'll either need to buy them one-by-one or pay for a VIP subscription.