Purchased both MotU and Shadowfell and MotU product key isn't working

[lunah69]

Hello,

I have bought both expansion packs today and have managed to redeem the code for Shadowfell but when i enter the motu code i get "Disposable digital good has already bought". I have checked in game and i have received the Shadowfell goods and 1000 points, so that worked well. I have submitted a ticket but is there anything else i can do?

Thank you

[Impaqt]

Hello,

I have bought both expansion packs today and have managed to redeem the code for Shadowfell but when i enter the motu code i get "Disposable digital good has already bought". I have checked in game and i have received the Shadowfell goods and 1000 points, so that worked well. I have submitted a ticket but is there anything else i can do?

Thank you

Silly question I suppose, but you didnt specify.


Do you already own MotU? have you checked to make sure the content isnt already unlocked?

[lunah69]

There are no silly quesitions

I have bought both MotU and Shadowfell, received 2 codes. The one for Shadowfell i have managed to redeem and the motu one gave me that error "Disposable digital good has already bought". I didn't buy anything, just the code which i cannot redeem because it says it already has been used. But not by me

[lunah69]

It isn't in the purchase history either, the Shadowfell goods are. I also received an email that the code had been redeemed successfully.

Sorry if i made any typo's. English isn't my main language

[lunah69]

Apparently it's happening more often, 4 of us on the forums already, with the same problem. I guess that should give us some sort of hope! I'm eagerly waiting for some sort of reply from customers service but nothing so far....

[fevets69]

Apparently it's happening more often, 4 of us on the forums already, with the same problem. I guess that should give us some sort of hope! I'm eagerly waiting for some sort of reply from customers service but nothing so far....

Yes, the exact same thing happened to me. Why is it impossible to get any customer service... both Turbine CS and DDO Customer service seem to be nonexistent as neither has replied to any of my numerous requests fro help since last Friday the 14th.

[DrgnMstr92]

Yeah, it happened to me on the 27th. I was really embarrassed when I told my guildmates, "Yep, I got it now," only to get locked out of the King's Forest. I gave them everything I could, and even added the code I received today. Hopefully it won't take them 2 to 3 weeks to get it fixed...