Purchased both MotU and Shadowfell and MotU product key isn't working

[lunah69]

Hello,

I have bought both expansion packs today and have managed to redeem the code for Shadowfell but when i enter the motu code i get "Disposable digital good has already bought". I have checked in game and i have received the Shadowfell goods and 1000 points, so that worked well. I have submitted a ticket but is there anything else i can do?

Thank you

[Impaqt]

Hello,

I have bought both expansion packs today and have managed to redeem the code for Shadowfell but when i enter the motu code i get "Disposable digital good has already bought". I have checked in game and i have received the Shadowfell goods and 1000 points, so that worked well. I have submitted a ticket but is there anything else i can do?

Thank you

Silly question I suppose, but you didnt specify.


Do you already own MotU? have you checked to make sure the content isnt already unlocked?

[lunah69]

There are no silly quesitions

I have bought both MotU and Shadowfell, received 2 codes. The one for Shadowfell i have managed to redeem and the motu one gave me that error "Disposable digital good has already bought". I didn't buy anything, just the code which i cannot redeem because it says it already has been used. But not by me

[lunah69]

It isn't in the purchase history either, the Shadowfell goods are. I also received an email that the code had been redeemed successfully.

Sorry if i made any typo's. English isn't my main language

[lunah69]

Apparently it's happening more often, 4 of us on the forums already, with the same problem. I guess that should give us some sort of hope! I'm eagerly waiting for some sort of reply from customers service but nothing so far....

[fevets69]

Apparently it's happening more often, 4 of us on the forums already, with the same problem. I guess that should give us some sort of hope! I'm eagerly waiting for some sort of reply from customers service but nothing so far....

Yes, the exact same thing happened to me. Why is it impossible to get any customer service... both Turbine CS and DDO Customer service seem to be nonexistent as neither has replied to any of my numerous requests fro help since last Friday the 14th.

[lunah69]

Yes, the exact same thing happened to me. Why is it impossible to get any customer service... both Turbine CS and DDO Customer service seem to be nonexistent as neither has replied to any of my numerous requests fro help since last Friday the 14th.

I think it may be because of the Easter weekend. I'm hoping to get some sort of reply today. This is really bad. Not just the fact that fubar codes are handed out, after paying real money, but more the fact no-one is replying to our emails/tickets. Really rediculous. If it is that hard to offer help in the weekends we shouldn't be able to buy stuff during the weekends

[Boladan2]

Yeah i submitted my ticket about this issue on the 8th... so a week before easter and still have not heard anything, Don't think easter was the issue the entire time.

[Delbish]

Yeah i submitted my ticket about this issue on the 8th... so a week before easter and still have not heard anything, Don't think easter was the issue the entire time.

On the Turbine Market website are links to a Contact Us page, which I also used the day all this started, with the Product Codes not working. I received a response from Digital River, Inc. claiming they do not handle this sort of issue, saying I needed to contact Turbine Technical Support about this issue. They provided a Turbine Tech Support phone number with limited EST hours. I've tried calling it, and so far just get busy signals every time. So I would not bother using the Contact US page on the Turbine Market site, as their host can't do anything for you. I was not even aware Digital River was handling that site until the response.

And yet another 24 hours of no response to my ticket on Standing Stone Games Help site at all... That's a 5 day old ticket with nada... Not even VIP status gets you any kind of priority CS response...

Zip

[lunah69]

On the Turbine Market website are links to a Contact Us page, which I also used the day all this started, with the Product Codes not working. I received a response from Digital River, Inc. claiming they do not handle this sort of issue, saying I needed to contact Turbine Technical Support about this issue. They provided a Turbine Tech Support phone number with limited EST hours. I've tried calling it, and so far just get busy signals every time. So I would not bother using the Contact US page on the Turbine Market site, as their host can't do anything for you. I was not even aware Digital River was handling that site until the response.

And yet another 24 hours of no response to my ticket on Standing Stone Games Help site at all... That's a 5 day old ticket with nada... Not even VIP status gets you any kind of priority CS response...

Zip

This is frustrating.. i have tried waking them up on the facebook page but the message hasn't been read yet. I have used PayPal. At least we have some sort of insurance i think? If the product doesn't get delivered they can do something for you i think. I just want to get what i have payed for!!

[fevets69]

On the Turbine Market website are links to a Contact Us page, which I also used the day all this started, with the Product Codes not working. I received a response from Digital River, Inc. claiming they do not handle this sort of issue, saying I needed to contact Turbine Technical Support about this issue. They provided a Turbine Tech Support phone number with limited EST hours. I've tried calling it, and so far just get busy signals every time. So I would not bother using the Contact US page on the Turbine Market site, as their host can't do anything for you. I was not even aware Digital River was handling that site until the response.

And yet another 24 hours of no response to my ticket on Standing Stone Games Help site at all... That's a 5 day old ticket with nada... Not even VIP status gets you any kind of priority CS response...

Zip

I actually got an auto response from them today for my ticket from last Friday saying they are looking into my issue (same as Yours) so maybe they are finally on it

[lunah69]

I actually got an auto response from them today for my ticket from last Friday saying they are looking into my issue (same as Yours) so maybe they are finally on it

Ooo nice, that's more than what i have got Hopefully it will get sorted soon now. Pitty it is an auto response...

[Delbish]

Ooo nice, that's more than what i have got Hopefully it will get sorted soon now. Pitty it is an auto response...

Ditto... I haven't gotten one response from them yet on my ticket... Only response I ever got was the automated e-mail when I opened the ticket in the first place... Not sure what their deal is... And saying their looking into it, although that is a cryptic placeholder response, at least someone actually responded in your ticket... Many of us haven't got that at all... At this time I just want them to refund my money or apply the product codes to my account... It takes all of about 5 minutes max to do either of those two choices... Which is what boggles my brain on the length of time for responses to Purchasing Issues...

Zip

[lunah69]

Ditto... I haven't gotten one response from them yet on my ticket... Only response I ever got was the automated e-mail when I opened the ticket in the first place... Not sure what their deal is... And saying their looking into it, although that is a cryptic placeholder response, at least someone actually responded in your ticket... Many of us haven't got that at all... At this time I just want them to refund my money or apply the product codes to my account... It takes all of about 5 minutes max to do either of those two choices... Which is what boggles my brain on the length of time for responses to Purchasing Issues...

Zip

And yet another day has passed without hearing from CS. Nothing.

[Delbish]

And yet another day has passed without hearing from CS. Nothing.

Same... I just sent another PM to someone else at SSG, in hopes of getting some sort of response... It's extremely disheartening to basically be ignored by a company who's game you enjoy, a company perfectly willing to take your money, but not willing to provide adequate Customer Support Service... I can only rationalize that they are either so bogged down with stuff from the transition, or they just don't read the forums or look at the tickets all that often...

[Delbish]

Same... I just sent another PM to someone else at SSG, in hopes of getting some sort of response... It's extremely disheartening to basically be ignored by a company who's game you enjoy, a company perfectly willing to take your money, but not willing to provide adequate Customer Support Service... I can only rationalize that they are either so bogged down with stuff from the transition, or they just don't read the forums or look at the tickets all that often...

While I was out running chores, someone from support finally got to my ticket and applied my codes... I'm good to go now... Best of luck to the rest of you...

[lunah69]

Same... I just sent another PM to someone else at SSG, in hopes of getting some sort of response... It's extremely disheartening to basically be ignored by a company who's game you enjoy, a company perfectly willing to take your money, but not willing to provide adequate Customer Support Service... I can only rationalize that they are either so bogged down with stuff from the transition, or they just don't read the forums or look at the tickets all that often...

It's disgraceful... I'm about to contact paypal The reasons you mention go through my mind as well but it's a lack of respect to their players/customers. There is NO excuse in my opinion. I will wait a few more days and if i haven't heard from them then i will hand it over to paypal. (I'd hate to but what other options do they let us? None?) Keep me posted

[Boladan2]

While I was out running chores, someone from support finally got to my ticket and applied my codes... I'm good to go now... Best of luck to the rest of you...

How many days was your ticket open for before they got to you?

[lunah69]

How many days was your ticket open for before they got to you?

I have the same question. I haven't heard from them yet either. For me it has been a week now.

[fevets69]

While I was out running chores, someone from support finally got to my ticket and applied my codes... I'm good to go now... Best of luck to the rest of you...

Im on day 9 with no response and still no MotU access