MoTU product Key not working

[Dragonhiglord]

Why is standing stones so bad at customer service? At the very least address the issue, let people know you are working on it, and give some sign of "good faith" that you understand that this is unacceptable. A phone number would go a long way.

3 of us in the same situation, bought shadowfell along with menace. Shadow works, the account will not allow you to enter the code for menace as it says this account already has this content.

Another suggestion is give the GM power to fix things, or replace the gm with an auto message "sorry for your inconvenience, please refer to help.standingstonegames.com and we will get back to you within 30 to 60 days.

[EndOfAnEra]

I am bumping this thread back to the top of the list.

[CrazzyJ0234]

I bought a key too, and its doing the same thing. I bought it on May first and if I don't get it by the end of the month I'm suing. I'm very disappointed. Customer service like this in 2017 is disgustingly unprofessional.

[Rtopa]

Why is standing stones so bad at customer service? At the very least address the issue, let people know you are working on it, and give some sign of "good faith" that you understand that this is unacceptable. A phone number would go a long way.

3 of us in the same situation, bought shadowfell along with menace. Shadow works, the account will not allow you to enter the code for menace as it says this account already has this content.

Wish I had seen this before I bought Shadowfell. I already had MOTU and it works, but Shadowfell doesn't.

[jaybud]

Wish I had seen this before I bought Shadowfell. I already had MOTU and it works, but Shadowfell doesn't.

Purchased MoTU may 5 2017 and I am unable to enter my product key receiving the same message,"product has already bought' with no response to the ticket I entered . 23 days is wayyyyyyyy too long. They need to at least reply to your ticket.

[lunah69]

Purchased MoTU may 5 2017 and I am unable to enter my product key receiving the same message,"product has already bought' with no response to the ticket I entered . 23 days is wayyyyyyyy too long. They need to at least reply to your ticket.

I'm on day 20 now. Apart from one short message, about bumping a ticket # that wasn't even mine, i have heard nothing.

[kkoliver]

this is disgusting...still a problem as of 5/21/2017...

Standing Stone Games unfortunately needs to be reported to the BBB...

Update: and now its done

[seasa]

MOTU key not working SCAMMMMMED

[beeeef]

I purchased MOTU on Apr 22 and got the same error following their instructions. Sent them an email on the same day querying the error message "Disposable digital good has already bought" - no acknowledgement or response as yet.

Agree with lunah69 - issues can be fixed but some kind of acknowledgement would be appreciated. At least it would then show that they take their customers seriously and don't just take their money.

Will update this thread if I learn anything.

I promised an update if my issue was resolved - so here it is.
After a month waiting and several prompts for an update I had heard nothing, so I decided to forward the email query to every support/email reference I could get my hands on.
My initial query went to the email listed in the purchase (contact@standingstonegames.com) who NEVER replied. I had a response within 30 mins when I emailed ssg-support@standingstonegames.com and resolution within 10 hours, so I recommend using that contact address for anyone who hasn't.

So, no explanation - but resolution. When I next logged into DDO, in the General chat box it reported:
(Loot): The following is now in your inventory: Menace of the Underdark: Basic Reward.


I wonder whether it has to do with the initial MoTU offer being a download, whereas it now applies to an account. I also noticed I had to register a different account to make the purchase, so perhaps it doesn't it when you attempt to use the code with a different account.

Good luck to others in the same boat/airship.
Keep left.

[sephiroth1084]

Has this been resolved for anyone else? I have friends who I would love to run through MotU, but I've recommend they hold off on buying it thanks to this nonsense.

[SaintPhillip]

Has this been resolved for anyone else? I have friends who I would love to run through MotU, but I've recommend they hold off on buying it thanks to this nonsense.

I JUST bought it. I figured since I knew about the problem and knew it could take a month to get resolved- I would be fine waiting if I had to.

I had zero issues. Applied right away, no hassle, no problem- Went and got my epic choice thingy immediatley and it immediately applied my DDO points.

Thats my experience for what its worth- I knew there were issues and I was going to just deal with it- But thankfully didnt have to.