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  1. #1
    Community Member fehrergon's Avatar
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    Default Doubt about undelete service

    Hey folks.

    In a premium account (with TPs bought a few days ago), how much cost an undelete request?

    There was a page about undelete requests (with Turbine), but its gone right now and I'm not sure if is a free service for those with In-game support or (as i read elsewhere) it cost money.

    Thanks!

  2. #2
    Founder & Hero cdbd3rd's Avatar
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    In game:

    Main Menu > Help > Open a New Ticket.

    From the first drop-down menu, choose "Premium Services".

    A second drop-down menu will appear. "Character Undelete" should be listed there.
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  3. #3
    Community Member fehrergon's Avatar
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    Quote Originally Posted by cdbd3rd View Post
    In game:

    Main Menu > Help > Open a New Ticket.

    From the first drop-down menu, choose "Premium Services".

    A second drop-down menu will appear. "Character Undelete" should be listed there.
    Right. You know if there is any cost?

  4. #4
    Founder & Hero cdbd3rd's Avatar
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    Quote Originally Posted by fehrergon View Post
    Right. You know if there is any cost?
    I don't recall them mentioning a cost, tho like you I'm having trouble finding the original thread/post explaining the Undelete process.

    Since it is just filling out a CS ticket, I'm gonna say there's no cost.


    Found it. Bottom of this page:
    https://www.ddo.com/forums/showthrea...t-Support-FAQs
    Last edited by cdbd3rd; 02-09-2017 at 10:43 AM.
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  5. #5
    Community Member Redgob's Avatar
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    Default

    "Premium services" and no cost? I doubt it very much.

  6. #6
    Community Member fehrergon's Avatar
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    Quote Originally Posted by cdbd3rd View Post
    I don't recall them mentioning a cost, tho like you I'm having trouble finding the original thread/post explaining the Undelete process.

    Since it is just filling out a CS ticket, I'm gonna say there's no cost.


    Found it. Bottom of this page:
    https://www.ddo.com/forums/showthrea...t-Support-FAQs
    Great. Didn't catch it the first time i checked the sticky posts.

  7. #7
    Community Member DANTEIL's Avatar
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    I just recently did a character undelete, and there was no cost. Just submit a GM ticket in-game with all the information about the character they ask for (name, level, server, approx delete date, etc.) and after a few days your character will show up. I have done this once as premium and once as VIP and there is no cost either way.

  8. #8
    Community Member fehrergon's Avatar
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    Quote Originally Posted by DANTEIL View Post
    I just recently did a character undelete, and there was no cost. Just submit a GM ticket in-game with all the information about the character they ask for (name, level, server, approx delete date, etc.) and after a few days your character will show up. I have done this once as premium and once as VIP and there is no cost either way.
    Thanks!

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