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  1. #1
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    Default Banned for no reason.

    I have reason to believe I've either been banned or hacked, how can I know for sure?

  2. #2
    Community Member
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    Default

    What happens when you try to login?

  3. #3
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    Default

    Quote Originally Posted by GeoffWatson View Post
    What happens when you try to login?
    error 0x80004005

    tried 2 different computers, same thing. It's like the account never existed.

  4. #4
    Traveler of the Skies
    Minotaur Annihilator
    Frogger1234's Avatar
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    Quote Originally Posted by Tonyann View Post
    error 0x80004005

    tried 2 different computers, same thing. It's like the account never existed.
    If your account were hacked, I would expect your login to fail, just like it does if you mistype your password.
    I think you are supposed to get some kind of notification email if you get banned.

    It might be a problem somewhere in your DDO installation or on your computers. A web search on "DDO error 0x80004005" turned up some support links like these:

    http://support.turbine.com/link/port...rer-0x80004005
    http://support.turbine.com/link/port...ine-to-connect

    I've had reasonable success submitting technical support tickets. You can submit an out-of-game ticket here

  5. #5
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    Default

    Quote Originally Posted by Frogger1234 View Post
    If your account were hacked, I would expect your login to fail, just like it does if you mistype your password.
    I think you are supposed to get some kind of notification email if you get banned.

    It might be a problem somewhere in your DDO installation or on your computers. A web search on "DDO error 0x80004005" turned up some support links like these:

    http://support.turbine.com/link/port...rer-0x80004005
    http://support.turbine.com/link/port...ine-to-connect

    I've had reasonable success submitting technical support tickets. You can submit an out-of-game ticket here

    but I can log any other account on my PC, makes no sense that it's the client being picky or drivers missing or anything...

  6. #6
    Traveler of the Skies
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    Frogger1234's Avatar
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    Quote Originally Posted by Tonyann View Post
    but I can log any other account on my PC, makes no sense that it's the client being picky or drivers missing or anything...
    If you think you account has been hacked, you could try resetting your password.

    If you think you may have been banned, you could try a PM to Cordovan and ask if that is the case.

    If you think it is something else, you could put in a support ticket.

    From your thread title, it appears that you know you've been banned, rather than that you are trying to figure out a strange login problem.

  7. #7
    Community Member Tscheuss's Avatar
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    Quote Originally Posted by Tonyann View Post
    error 0x80004005

    tried 2 different computers, same thing. It's like the account never existed.
    Is that the same account you are using for forum?
    If not, can that account login to forum?
    1776 Growing Liberty for Centuries 2022

  8. #8
    The Mad Multiclasser Failedlegend's Avatar
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    Quote Originally Posted by Tonyann View Post
    error 0x80004005

    tried 2 different computers, same thing. It's like the account never existed.
    Any chance your playing on a mac?
    Quote Originally Posted by Cordovan
    There is little value in getting into an edition debate; as with anything, we create what we believe works best for DDO.

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