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  1. #1
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    Nov 2016
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    Default Can't claim puchased expansions.

    I just purchased the expansions for the Shadowfell and The Underdark (added Underdark to the purchase once I selected Shadowfell) I only received one key however. What's more I cannot figure out how to enter this key, I follow the link to my account and there doesn't seem to be a place to type it in.... all it lists is my subscription information.

  2. #2
    Community Member Hobgoblin's Avatar
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    Sep 2007
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    Default

    Quote Originally Posted by TherumancerX View Post
    I just purchased the expansions for the Shadowfell and The Underdark (added Underdark to the purchase once I selected Shadowfell) I only received one key however. What's more I cannot figure out how to enter this key, I follow the link to my account and there doesn't seem to be a place to type it in.... all it lists is my subscription information.
    i think they changed it to ingame

    and you put code in there

  3. #3
    Community Member Tscheuss's Avatar
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    Default

    Quote Originally Posted by TherumancerX View Post
    I just purchased the expansions for the Shadowfell and The Underdark (added Underdark to the purchase once I selected Shadowfell) I only received one key however. What's more I cannot figure out how to enter this key, I follow the link to my account and there doesn't seem to be a place to type it in.... all it lists is my subscription information.
    In-game store (Ctrl-S), then click on Redeem Code in the upper part of the UI.

    Double-check your e-mail.
    1776 Growing Liberty for Centuries 2022

  4. #4
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    Default

    Quote Originally Posted by Hobgoblin View Post
    i think they changed it to ingame

    and you put code in there
    Yes. The in-game DDO Store has a Redeem Code tab. Same tab one can use to redeem the weekly free sample.

  5. #5
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    Nov 2016
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    Default

    That worked, thanks a lot!

  6. #6
    Community Member Tscheuss's Avatar
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    Quote Originally Posted by TherumancerX View Post
    That worked, thanks a lot!
    1776 Growing Liberty for Centuries 2022

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