Support and +20 heart failure.

[EazyWeazy]

I have a bladeforged character that I used a +20 Heart of Wood on this weekend. I wanted to go back to pure 20 Paladin. I wasn't able to change out all my character classes and ended up with an 18/2 Pali/Arti split. Grr...

So, I put in a ticket with support, first thing Saturday Morning... wait around for a few hours and finally update the ticket that I'd be on another character, but still online, and same server. 5 hours after I first put in the ticket, I get a response that my ticket has been closed due to not being online. Stupid and super frustrating, but I open a 2nd ticket, restating the issue, stating that the first shouldn't have been closed, and requesting help again. The 2nd ticket gets placed in a "waiting queue" sometime while I was asleep. An improvement, I guess.

The note states that I have to be online on that character to get help, but that a GM will assist when they see me online. So, I log my character in while I'm doing other stuff today. I'm 6 hours in and no response, no tell, no contact at all.

So I guess the question is what the heck?!?!? What does it take to get support for a paying sub these days? Sit around on a broken character doing literally nothing for days on end until someone gets around to addressing it? I spent 5 hours on the first ticket on Saturday and another 3 hours before I gave up on the 2nd ticket that same day. Now I'm 6 hours in today and still nothing. Its so frustrating.

[AlcoArgo]

Yes, you do have to be online to get in game support as support is tied to your character.

What were you trying to LR out of? First guess is you ran into the 3 character class limit.

[EazyWeazy]

I was trying to dump the Arti levels, and was able to, but not for the first 2 taken. I think you're right, but thought a +20 would allow me to do this. Either way, I'm now 12+ hours of in-game time on the same character waiting for a response to tickets. Its really frustrating especially when paying for a sub and I can't get any help.

[Impaqt]

I was trying to dump the Arti levels, and was able to, but not for the first 2 taken. I think you're right, but thought a +20 would allow me to do this. Either way, I'm now 12+ hours of in-game time on the same character waiting for a response to tickets. Its really frustrating especially when paying for a sub and I can't get any help.

If you hit the 3 class limit, its not a bug. Its a known limitation of hearts and you just need to do another LR with a +3 to get rid of the last 2 levels.