Stuck after Reincarnation for about 16 hrs

[PadrePio]

About 16hours ago I opened a ticket because my toon, Iolho (of Thelanis), got stuck in a loading screen after an epic TR. After restarting the client (after about 5 mins in loading screen) I haven't been able to log the character in because says "this character is already in the world".
I imagine the servers are loaded and you guys are busy with the event, but I still think the response time (especially for this kind of issues) should be way faster.
Not to mention the fact that I've been VIP for almost 4 years now, which makes this even more annoying.

Hope to hear from you soon.

Regards.

[Kalatai]

Same thing happened to me two nights ago. I sent in an out of game ticket that night. About 5 hours ago I spent $8 to put in an in game ticket and still haven't heard a reply.

[Greantun]

About 16hours ago I opened a ticket because my toon, Iolho (of Thelanis), got stuck in a loading screen after an epic TR. After restarting the client (after about 5 mins in loading screen) I haven't been able to log the character in because says "this character is already in the world".
I imagine the servers are loaded and you guys are busy with the event, but I still think the response time (especially for this kind of issues) should be way faster.
Not to mention the fact that I've been VIP for almost 4 years now, which makes this even more annoying.

Hope to hear from you soon.

Regards.

Did you get an automated email, and did you reply to that email?

You need to reply to the email to tell CS that it is still a problem.

[PadrePio]

Did you get an automated email, and did you reply to that email?

You need to reply to the email to tell CS that it is still a problem.

Nope, got no email.

(Edit) and ticket is still open (24 hrs and counting)