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  1. #1
    Community Member Tscheuss's Avatar
    Join Date
    Jan 2012
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    Default New pack paid for but not delivered.

    I purchased Against the Slave Lords ~20 minutes ago, but it was not delivered/unlocked. The TP was deducted, and the transaction is listed my account history, but the pack still shows in the store, and I still have the Get Now logo in the LFM. I did try relog and restart to no avail.

    *sets out coffee, Red Bull, Skittles, and doughnuts for the CS summoning ritual*

    Update: It looks like it finally came through. It no longer shows as for sale, and I have a normal LFM for it, now.
    Last edited by Tscheuss; 09-25-2016 at 04:20 AM. Reason: Update
    1776 Growing Liberty for Centuries 2022

  2. #2
    Manager, Customer Service SSG_Alkaid's Avatar
    Join Date
    May 2014
    Posts
    162

    Default

    I do respond to PMs, but please note that I can get backed up. If you need immediate assistance, please refer to the links below!
    ---
    To request support from a Customer Service Agent, please visit help.standingstonegames.com
    Contact us on Twitter @DDOUnlimited

  3. #3
    Community Manager
    Cordovan's Avatar
    Join Date
    Nov 2010
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    Default

    There was an issue with one of our third-party service providers over the weekend that led to a 20-30 minute delay in delivering items purchased from the DDO Store. This issue has now been resolved, and anyone who made a purchase during the affected time frame (Saturday evening Eastern) should now have the item in their inventory.
    Have fun, and don't forget to gather for buffs!
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    For Support: https://help.standingstonegames.com



  4. #4
    Intergalactic Space Crusader
    Treasure Hunter
    Livmo's Avatar
    Join Date
    Apr 2013
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    0

    Default Doh! Good one! (_8(l)

    Quote Originally Posted by CS_Alkaid View Post
    ASCII Homer


    (_8(l)

  5. #5
    Community Member Tscheuss's Avatar
    Join Date
    Jan 2012
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    0

    Default

    Thank you all for your responses, and Turbine...


    DON'T SCARE ME LIKE THAT!!!
    1776 Growing Liberty for Centuries 2022

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