Hello. My account was premium for years. I don`t exactly remember when i upgraded it to premium, but it was long time ago.
Now, how things happened:
I have few quite old 500 TP codes which i wanted to use to add some points to my account. As it`s not loger possible to add them in game i wanted to try on my profile at https://myaccount.turbine.com. After i logged in i couldn`t find such an option to add any TP codes. Dialog window where i used to add them in the past just dissapeared. But what is worse, after that try, my account demoted from premium to free and now i don`t have access to all my characters on it.
I have submitted a ticket on http://support.turbine.com but no idea how long it takes this way.

1. Could you fix it pretty please.
2. How can i add TP codes to my account ?