"Character Already In World", cannot access my Main on Khyber after +5 Lesser

[jakeelala]

I submitted a ticket to support.turbine.com. Is this still happening? I really hope I don't lose ED's or Tomes or anything.

I tried to do a +5 Lesser Reincarnation and the game hung loading into Korthos after character creation process.

Thanks,

[jakeelala]

Also I just got the following automated email response which was disturbing, and I am not sure how to proceed.

"Thank you for contacting Turbine In-Game Support. This automated email has been sent to let you know that we have received your support request and to also forward some relevant information based on the support request details you selected:

We apologize, but we are only able to review and investigate with specificgame play questions or issues when tickets are submitted through the ticket system within the game. To submit a Help request while logged into the game, please follow these directions:
- Open the Help Menu by clicking on the “Esc” button.
- Click the “New Ticket” button.*
- Select the most appropriate types and explain your inquiry or issue.

Your inquiry will then be reviewed by a GM, who will chat with you. (Please note that if you log out, the GM will not be able to chat.)

* Please note that if there is no “New Ticket” button on the Help Menu then your account is not currently eligible for In-Game support. You may obtain eligibility by becoming a VIP member or purchasing Turbine Points. If your account is not eligible, you may request advice from other players in the general chat channels or on the forums. You may also submit a Bug Report to provide feedback about a specific location that may cause players to be stuck; please note that Bug Reports are not a request for immediate assistance or support and will not receive a response.

As we cannot assist with specificgame play questions or issues submitted from support.turbine.com, this ticket will be closed without further response. If you have other questions, please submit a new web inquiry to the appropriate department by visiting support.turbine.com.

Thank you,
The Turbine In-Game Support Team"

[Loromir]

Also I just got the following automated email response which was disturbing, and I am not sure how to proceed.

"Thank you for contacting Turbine In-Game Support. This automated email has been sent to let you know that we have received your support request and to also forward some relevant information based on the support request details you selected:

We apologize, but we are only able to review and investigate with specificgame play questions or issues when tickets are submitted through the ticket system within the game. To submit a Help request while logged into the game, please follow these directions:
- Open the Help Menu by clicking on the “Esc” button.
- Click the “New Ticket” button.*
- Select the most appropriate types and explain your inquiry or issue.

Your inquiry will then be reviewed by a GM, who will chat with you. (Please note that if you log out, the GM will not be able to chat.)

* Please note that if there is no “New Ticket” button on the Help Menu then your account is not currently eligible for In-Game support. You may obtain eligibility by becoming a VIP member or purchasing Turbine Points. If your account is not eligible, you may request advice from other players in the general chat channels or on the forums. You may also submit a Bug Report to provide feedback about a specific location that may cause players to be stuck; please note that Bug Reports are not a request for immediate assistance or support and will not receive a response.

As we cannot assist with specificgame play questions or issues submitted from support.turbine.com, this ticket will be closed without further response. If you have other questions, please submit a new web inquiry to the appropriate department by visiting support.turbine.com.

Thank you,
The Turbine In-Game Support Team"

Unbelievable....and now there is no phone number to call.

[SSG_Alkaid]

I gotchu'.

Lemme know the name of the character having the issue and the server that you play on so that I can make it better. You can also send it as a PM if you don't want to supply that info here. Whichever!

[jakeelala]

I gotchu'.

Lemme know the name of the character having the issue and the server that you play on so that I can make it better. You can also send it as a PM if you don't want to supply that info here. Whichever!

Thanks man, got an email this morning they had fixed it and so far I'm up and running.

[jakeelala]

I gotchu'.

Lemme know the name of the character having the issue and the server that you play on so that I can make it better. You can also send it as a PM if you don't want to supply that info here. Whichever!

I spoke too soon...At the Life Shaper I cannot take Epic ED feats, I assume because my XP was wiped out. However, I am level 30 and have triple epic completionist (3x all epic past lives) making it impossible for me to have zero ED xp. I've submitted an in game ticket, is there anything else I should do?

Thanks,

[SSG_Alkaid]

Great! It also looks like +Sparker was able to assist you with your EDs, so you should be good to go!

[jakeelala]

Great! It also looks like +Sparker was able to assist you with your EDs, so you should be good to go!

He/She did thank you. They were awesome and very helpful.