Lag Reduction and Mailbox Limits: Last Call!

[Cordovan]

As you may know, we recently implemented a system in DDO that limits your mailbox inbox to 50 mails. This was done to start addressing an issue where exceptionally-large inboxes were causing lag due to character data bloat. When we implemented this system, we asked everyone to voluntarily reduce their inboxes, and the system itself began preventing people from sending mail or posting things in the Auction Houses if they had more than 50 mails.

We appreciate everyone's efforts to address this issue. Remember that we won't see a lag reduction until players have smaller mailbox inboxes, so it's been up to you to help improve things by reducing your inbox. We're now at the stage when we need to take the next step. We have a command that allows us to prune inboxes down to fifty mails, and we will soon be running that command starting with the characters that have the largest inboxes (we have a couple that are literally in the thousands...) Consider this your LAST CALL. Please get your inbox down to 50 mails if you are above this limit and are concerned about losing anything in your inbox.

As of Wednesday, July 20th here's the player count of folks with 50+ mails in their inbox:

Argonnessen: 273
Cannith: 245
Ghallanda: 311
Orien: 216
Khyber: 219
Sarlona: 300
Thelanis: 307
Wayfinder: 45

Total: 1916

Some of these may be folks who are no longer playing the game, or who haven't logged in in a very long time, but we know some of these numbers include active players, so we're putting out this final call to voluntarily reduce your inbox size if you have more than 50 mails prior to running a command that will automatically prune things. Thank you!

[Steve_Howe]

Anticipating much drama in the coming days...can't wait!

[skorpeon]

Anticipating much drama in the coming days...can't wait!

I have not been able to log in for a couple of weeks, and have not been playing the last couple of months. Thing is I have just got back from caring for my brother after an op. So is there a way that you do the action only after a person has logged in again?


I am not even sure I have a big mail box anyway I am premium so I think my mail box is limited anyway?

Is it a VIP feature or am I underestimating the size of my mail?

Anyway I may have to beg to log in tomorrow (While my wife packs for the family holiday!) yeah thats probably not going to happen is it! :-(

[Qhualor]

If you haven't done so already, I would put this last call on social networks and launcher.

[JackLV]

It is going to get loud

[dunklezhan]

Aye, get it on the Launcher. Make a you tube video about this and this along to reach subscribers. And so on!

[Enoach]

Knowing that each character has their own mailbox, and while if you listen to forums it makes it sound like people only run one character. My question is, is that number Players or is that number Characters?

If it is Characters, then I would say that number does not seem very high (except for the comment where some of these have 1K+ mails that just sounds nutty)

..{Understandable reason}

Anyway I may have to beg to log in tomorrow (While my wife packs for the family holiday!) yeah thats probably not going to happen is it! :-(

I get your reasons. A short term solution - Do this when everyone is asleep. This could be late at night or early in the morning. Make sure you give yourself a 2 hour window just in case. If you choose the early morning and find you don't need to worry then you can grab a shower, get/make coffee and be the one that makes sure everyone else gets up in time. If you choose late night, you are going on holiday so being a little sleep deprived will not stick out

[Cordovan]

This is in the launcher and on social media. We will be starting by being selective, targeting accounts we know are active, but at some point we're going to have to get to everyone.

[Cordovan]

Knowing that each character has their own mailbox, and while if you listen to forums it makes it sound like people only run one character. My question is, is that number Players or is that number Characters?

If it is Characters, then I would say that number does not seem very high (except for the comment where some of these have 1K+ mails that just sounds nutty)

I believe it's characters. Agreed! Most folks have already done the work if they needed to, but we're down to needing to take the next step.

[rsking]

i'm suprised no one had made a pun on the year yet so I will...

1916: a time when nascar was still trying to figure out what direction it was going

[sudzz]

Mail is supposed to time out on delivery of a message after 3 weeks, the people that have thousands of mail messages just where are these coming from? As VIP I can post30-40 items to AH and another 20 to ASH so assuming I put maximum numbers into both for minimum 8 hours and don't take anything out of mail responses 3 periods of 8 hours in a day * 21 days in three weeks * 60 items is 3,780 items assuming none sell. If folk are using this as some sort of storage area to this extreme then start deleting the inboxes of older than 3 weeks messages, if folk worry about losing items in this way they will stop using the mail system for an unintended bank purpose and things will level out on a 50 limit sooner.

As you may know, we recently implemented a system in DDO that limits your mailbox inbox to 50 mails. This was done to start addressing an issue where exceptionally-large inboxes were causing lag due to character data bloat. When we implemented this system, we asked everyone to voluntarily reduce their inboxes, and the system itself began preventing people from sending mail or posting things in the Auction Houses if they had more than 50 mails.

We appreciate everyone's efforts to address this issue. Remember that we won't see a lag reduction until players have smaller mailbox inboxes, so it's been up to you to help improve things by reducing your inbox. We're now at the stage when we need to take the next step. We have a command that allows us to prune inboxes down to fifty mails, and we will soon be running that command starting with the characters that have the largest inboxes (we have a couple that are literally in the thousands...) Consider this your LAST CALL. Please get your inbox down to 50 mails if you are above this limit and are concerned about losing anything in your inbox.

As of Wednesday, July 20th here's the player count of folks with 50+ mails in their inbox:

Argonnessen: 273
Cannith: 245
Ghallanda: 311
Orien: 216
Khyber: 219
Sarlona: 300
Thelanis: 307
Wayfinder: 45

Total: 1916

Some of these may be folks who are no longer playing the game, or who haven't logged in in a very long time, but we know some of these numbers include active players, so we're putting out this final call to voluntarily reduce your inbox size if you have more than 50 mails prior to running a command that will automatically prune things. Thank you!

[Uska]

I have not been able to log in for a couple of weeks, and have not been playing the last couple of months. Thing is I have just got back from caring for my brother after an op. So is there a way that you do the action only after a person has logged in again?


I am not even sure I have a big mail box anyway I am premium so I think my mail box is limited anyway?

Is it a VIP feature or am I underestimating the size of my mail?

Anyway I may have to beg to log in tomorrow (While my wife packs for the family holiday!) yeah thats probably not going to happen is it! :-(

That would defeat the purpose of it since they said some are people that haven't logged in a long time who almost might never again so they would continue to generate lag and mail boxes got bugged so even VIP was going way over the limit and mail wasn't self deleting as it should have been after the timer had expired.

I would suggest just popping in quickly and checking

[losian2]

I have not been able to log in for a couple of weeks, and have not been playing the last couple of months. Thing is I have just got back from caring for my brother after an op. So is there a way that you do the action only after a person has logged in again?


I am not even sure I have a big mail box anyway I am premium so I think my mail box is limited anyway?

Is it a VIP feature or am I underestimating the size of my mail?

Anyway I may have to beg to log in tomorrow (While my wife packs for the family holiday!) yeah thats probably not going to happen is it! :-(

The mail was always supposed to be limited but wasn't properly working.

The problem with waiting until logging in is.. well.. if there are 1900 some people with huge boxes, and only 200 ever login again.. that doesn't really alleviate the problem.

It sucks, but I dunno what people expect with this kind of stuff. The devs are already being browbeat over fixing a long standing bug, and I get it that it's frustrating, but these kinds of limitations exist for a reason, and the ongoing abuse of male for storage, however innocuous, is something that needs to be fixed and they've been great at giving lots of heads up and warnings.

[Andu_Indorin]

... and we will soon be running that command starting with the characters that have the largest inboxes (we have a couple that are literally in the thousands...)

Thousands? Thousands?!?

[mikarddo]

Sounds good. Go for it.

[Enoach]

The mail was always supposed to be limited but wasn't properly working.

The problem with waiting until logging in is.. well.. if there are 1900 some people with huge boxes, and only 200 ever login again.. that doesn't really alleviate the problem.

It sucks, but I dunno what people expect with this kind of stuff. The devs are already being browbeat over fixing a long standing bug, and I get it that it's frustrating, but these kinds of limitations exist for a reason, and the ongoing abuse of male for storage, however innocuous, is something that needs to be fixed and they've been great at giving lots of heads up and warnings.

This is a good point, except the Known amount of characters with 50+ is a Known.

These could be:

• Player that has not logged in
• Shelved Character of an Active Player
• Bank Character of an Active Player

I agree I like the communication they have provide is great and outside of not reading any of the media or listening to Guild/Friends would be the only reason you don't know about this happening.

However, if this was working with the expiration from AH emails the issue may not be as big as it is today.

[Thar]

As you may know, we recently implemented a system in DDO that limits your mailbox inbox to 50 mails. This was done to start addressing an issue where exceptionally-large inboxes were causing lag due to character data bloat. When we implemented this system, we asked everyone to voluntarily reduce their inboxes, and the system itself began preventing people from sending mail or posting things in the Auction Houses if they had more than 50 mails.

We appreciate everyone's efforts to address this issue. Remember that we won't see a lag reduction until players have smaller mailbox inboxes, so it's been up to you to help improve things by reducing your inbox. We're now at the stage when we need to take the next step. We have a command that allows us to prune inboxes down to fifty mails, and we will soon be running that command starting with the characters that have the largest inboxes (we have a couple that are literally in the thousands...) Consider this your LAST CALL. Please get your inbox down to 50 mails if you are above this limit and are concerned about losing anything in your inbox.

As of Wednesday, July 20th here's the player count of folks with 50+ mails in their inbox:

Argonnessen: 273
Cannith: 245
Ghallanda: 311
Orien: 216
Khyber: 219
Sarlona: 300
Thelanis: 307
Wayfinder: 45

Total: 1916

Some of these may be folks who are no longer playing the game, or who haven't logged in in a very long time, but we know some of these numbers include active players, so we're putting out this final call to voluntarily reduce your inbox size if you have more than 50 mails prior to running a command that will automatically prune things. Thank you!

perhaps it's time to upgrade the mail system to hold more than one item per mail....

[ColdBrewer]

As you may know, we recently implemented a system in DDO that limits your mailbox inbox to 50 mails. This was done to start addressing an issue where exceptionally-large inboxes were causing lag due to character data bloat. When we implemented this system, we asked everyone to voluntarily reduce their inboxes, and the system itself began preventing people from sending mail or posting things in the Auction Houses if they had more than 50 mails.

We appreciate everyone's efforts to address this issue. Remember that we won't see a lag reduction until players have smaller mailbox inboxes, so it's been up to you to help improve things by reducing your inbox. We're now at the stage when we need to take the next step. We have a command that allows us to prune inboxes down to fifty mails, and we will soon be running that command starting with the characters that have the largest inboxes (we have a couple that are literally in the thousands...) Consider this your LAST CALL. Please get your inbox down to 50 mails if you are above this limit and are concerned about losing anything in your inbox.

As of Wednesday, July 20th here's the player count of folks with 50+ mails in their inbox:

Argonnessen: 273
Cannith: 245
Ghallanda: 311
Orien: 216
Khyber: 219
Sarlona: 300
Thelanis: 307
Wayfinder: 45

Total: 1916

Some of these may be folks who are no longer playing the game, or who haven't logged in in a very long time, but we know some of these numbers include active players, so we're putting out this final call to voluntarily reduce your inbox size if you have more than 50 mails prior to running a command that will automatically prune things. Thank you!

Dauntless Cordovan,

I understand that this mailbox revision needs to happen to de-bloat the system, but please tell us exactly how much time do players (In my case, on Sarlona) have to finish clearing the mailboxes across their account before the system will disintegrate the items stored within? I have been pruning my mailboxes across my various characters since the initial announcement, but I still need a day or two to finish cleaning house. I fear that when I get home and log in tonight, my old (6 year +) mail will be gone forever. As always, thanks for the community updates Cordovan!

[Thar]

Mail is supposed to time out on delivery of a message after 3 weeks, the people that have thousands of mail messages just where are these coming from? As VIP I can post30-40 items to AH and another 20 to ASH so assuming I put maximum numbers into both for minimum 8 hours and don't take anything out of mail responses 3 periods of 8 hours in a day * 21 days in three weeks * 60 items is 3,780 items assuming none sell. If folk are using this as some sort of storage area to this extreme then start deleting the inboxes of older than 3 weeks messages, if folk worry about losing items in this way they will stop using the mail system for an unintended bank purpose and things will level out on a 50 limit sooner.

two points:

Email system should be large enough to hold AH items from both auctions and a handful of misc emails.

If people are using this for storage then perhaps more bank space is needed.

[Zzevel]

Anyway I may have to beg to log in tomorrow (While my wife packs for the family holiday!) yeah thats probably not going to happen is it! :-(

Step 1: Get up in the middle of the night to go to the loo
Step 2: Come back to bed an hour later
Step 3: Celebrate the hording of a ton of thins that are outdated if you haven't been on for months; there is no profit



While you are in the mail code can you add a couple of digits to the number of coins you can mail to someone? At least 3