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  1. #1
    Community Member
    Join Date
    Jun 2013
    Posts
    191

    Default Updating credit card details?

    Received new credit card in mail and activated it. Only change is the expiry date. Can't see where to update details on turbine myaccount page (only shows 'edit nickname' or 'cancel subscription').

    Following instructions from http://support.turbine.com/link/port...payment-method but account page does not show ''payment method button'.

    I updated account details to give 5 digit zip code (I'm in Australia).

    Subscription renewal is due tomorrow.

  2. #2
    Community Member
    Join Date
    Apr 2010
    Posts
    3

    Default

    Quote Originally Posted by Nhennan View Post
    Received new credit card in mail and activated it. Only change is the expiry date. Can't see where to update details on turbine myaccount page (only shows 'edit nickname' or 'cancel subscription').

    Following instructions from http://support.turbine.com/link/port...payment-method but account page does not show ''payment method button'.

    I updated account details to give 5 digit zip code (I'm in Australia).

    Subscription renewal is due tomorrow.
    Similar issue here - don't recall what CC used to pay turbine. Have new CC want to check what is current and possibly change to different account before my next renewal.

    USA based account. Going to myaccount.turbine.com/home.php shows as described above.

  3. #3
    Community Member
    Join Date
    Jan 2010
    Posts
    0

    Default

    It's possibly done now through the in-game store page. I took a quick look and didn't see a way to access existing payment info though (I'm not VIP).
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  4. #4
    Community Member
    Join Date
    Apr 2010
    Posts
    3

    Thumbs up Solution - updating credit card details

    I got a reply back from Turbine support.

    As Thalone indicated above, it is done from the store.

    From customer support:
    "If you want to remove a credit card from the ingame store, simply click your username in the upper right corner of the store, then click 'My Payment Accounts'. You should be able to remove the card from there."

    The 'My Payment' selection will show which CC is being used, and also has buttons to add/delete CC accounts. I would hope adding an account would allow selection of that account for payments.

    I didn't explore further since the info provided answered the question that I had.

    I accessed the store from the server login page "Buy Account Upgrades" without actually loading a character into the game.

  5. 09-14-2016, 05:51 PM


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