DDO.com Data Center Migration - Tuesday, March 15th

[Cordovan]

UPDATE: We ran into an issue on Tuesday that prevented us from completing this work. We will need to put the forums offline again for a few hours on Thursday, starting at 9:00 AM Eastern. Thanks!

We are in the process of preparing to move DDO.com to our new data center. What this means for you is that sometime around 9:00 AM Eastern (-5 GMT) on Tuesday, March 15th we will temporarily close the forums to posting, so that we can copy the data over to the new data center, do some checks on it, and then reopen the forums to posting. It's possible the web site may be unavailable for a while as this work is being done.

When the web site is reopened, you should simply see the ability to post in the forums, and that's that. However, some Internet Service Providers may take some time for the new DNS information to propagate, so if you run into an issue, you can clear your browser cache, or, if you are technically savvy enough to want to do it, open up a command prompt on your computer and type ipconfig /dnsflush. This would be something you could choose to do after we reopen the web site on Tuesday. Eventually, all ISPs will have updated their DNS information, so regardless of whether you take these steps, things should "just work".

We'll keep you updated.

[Frogger1234]

... after we reopen the web site on Monday ...

I hope you really meant Tuesday.

[Cordovan]

I hope you really meant Tuesday.

Yes, copy/paste fail.

[UurlockYgmeov]

Beware the Ides of March! :P

[Eternal_Newbie]

.../.. things should "just work".

We'll keep you updated.

As good as Thelanis works since datacenter move...

Be Prepared to handle huge forum lags and ask us to change our browsers that will be the obvious cause...

I troll rarely but really bored by all these lags that go worst and worst....

[Phoenix-daBard]

ipconfig /dnsflush

You got that backwards. It should be ipconfig /flushdns

[Basura_Grande]

Will we get lag on the forums now to?

[Nigel137]

Will we get lag on the forums now to?

Yeah the new data center was a REALLY bad move for in game performance. I really didn't have unusual lag until this past week. Now I have had to learn to live with random lag deaths and hope they don't fail the quest for my group too often. It is near unplayable.

[TonkaBabe]

I don't post here ever, nor have I complained much about the poor play issues and down time in all the years I have played this game (here since beta so don't let the join date fool you, I left for a bit and came back) and I cannot help but to say this is DUMB. Can't even play anymore because of the ridiculous lag issues. Just for your info it is not "our" computers or providers, It's yours. PLEASE FIX IT ASAP. Do you even know what the problem is??? My days of paying for this are going to end real soon if this keeps up to much longer.

Thank you for letting me rant once
Tonya (*****y Mad!)

[Nonesuch2008]

I don't post here ever, nor have I complained much about the poor play issues and down time in all the years I have played this game (here since beta so don't let the join date fool you, I left for a bit and came back) and I cannot help but to say this is DUMB. Can't even play anymore because of the ridiculous lag issues. Just for your info it is not "our" computers or providers, It's yours. PLEASE FIX IT ASAP. Do you even know what the problem is??? My days of paying for this are going to end real soon if this keeps up to much longer.

Thank you for letting me rant once
Tonya (*****y Mad!)

*Nods head in honor of first post

I just wish it could have been under better circumstances. Nonetheless, welcome to you.

[Powerhungry]

I don't post here ever, nor have I complained much about the poor play issues and down time in all the years I have played this game (here since beta so don't let the join date fool you, I left for a bit and came back) and I cannot help but to say this is DUMB. Can't even play anymore because of the ridiculous lag issues. Just for your info it is not "our" computers or providers, It's yours. PLEASE FIX IT ASAP. Do you even know what the problem is??? My days of paying for this are going to end real soon if this keeps up to much longer.

Thank you for letting me rant once
Tonya (*****y Mad!)

Been playing for several years as vip. Occasionally a raid would fail due to lag.
Since the data center move, every raid I have run (DoJ, MoD, FotP and Deathwyrm) has lag failed - every one, every time.
You have made your game all but unplayable.
The issue is not on our end. We could play it before. You changed something and now the lag is horrendous.
I've been trying since then move to get my 40th FotP completion so I can TR and have been unable to do so (still at 39).

[Slanesh22]

I don't post here ever, nor have I complained much about the poor play issues and down time in all the years I have played this game (here since beta so don't let the join date fool you, I left for a bit and came back) and I cannot help but to say this is DUMB. Can't even play anymore because of the ridiculous lag issues. Just for your info it is not "our" computers or providers, It's yours. PLEASE FIX IT ASAP. Do you even know what the problem is??? My days of paying for this are going to end real soon if this keeps up to much longer.

Thank you for letting me rant once
Tonya (*****y Mad!)

Same for me. If you want to shut down DDO then do so and don't scare people away by running the game servers on a raspberry pi cluster while still charging the same subscription price. I'm out until this gets fixed.

[mna]

...
When the web site is reopened, you should simply see the ability to post in the forums, and that's that. However, some Internet Service Providers may take some time for the new DNS information to propagate, so if you run into an issue, you can clear your browser cache, or, if you are technically savvy enough to want to do it, open up a command prompt on your computer and type ipconfig /dnsflush. This would be something you could choose to do after we reopen the web site on Tuesday. Eventually, all ISPs will have updated their DNS information, so regardless of whether you take these steps, things should "just work".

...or if you have a caching DNS locally, such as on your router, you may need to manually flush that using some other method.

BTW, do remind your backend folks that some of the caches and "unofficial slaves" (that ISPs occasionally may have, despite that not being exactly nice or appropriate... but it makes things work better for them, so...) only automatically flush themselves on expiry and not refresh. (Yes, another problem once encountered at work. Then again, it was years ago and I hope those servers would've been fixed or replaced since, but...)

And since you currently seem to have a short refresh & retry but a 4-week expiry, well, I hope I'm somehow getting a cached version that'll hit expiry by Tuesday.

$ host -t soa ddo.com
ddo.com has SOA record ns01.ddo.com. root.ddo.com. 2102003108 300 900 2419200 10800

(These days, end-users being affected by this should be quite unlikely but not impossible.)

[boogeiyman]

Maybe yall wanna smooth out the game's migration before starting off on the next project, I have just had like 10 failed login attempts to the game...and my experience in game the last 24 hours has been horrible with what has for me been the worst lagging experience in DDO.

[Kompera_Oberon]

...or if you have a caching DNS locally, such as on your router, you may need to manually flush that using some other method.

There will no doubt be a lot of manual flushing occurring, using one of several methods. Urinal, bowl, commode, W.C., lavatory, potty, latrine, head, etc.

[Nonesuch2008]

Slightly weird behavior so far, I had to re-authenticate credentials four times just now. Otherwise, looks OK.

[JOTMON]

We are in the process of preparing to move DDO.com to our new data center. What this means for you is that sometime around 9:00 AM Eastern (-5 GMT) on Tuesday, March 15th we will temporarily close the forums to posting, so that we can copy the data over to the new data center, do some checks on it, and then reopen the forums to posting. It's possible the web site may be unavailable for a while as this work is being done.

When the web site is reopened, you should simply see the ability to post in the forums, and that's that. However, some Internet Service Providers may take some time for the new DNS information to propagate, so if you run into an issue, you can clear your browser cache, or, if you are technically savvy enough to want to do it, open up a command prompt on your computer and type ipconfig /dnsflush. This would be something you could choose to do after we reopen the web site on Tuesday. Eventually, all ISPs will have updated their DNS information, so regardless of whether you take these steps, things should "just work".

We'll keep you updated.

soo....
any follow up update on work to resolve the current lag on the new data servers that is currently worse than the lag on the old data servers....
This move was supposed to make things better for players .. wasn't it?....
..Currently we have suspended all raid night activity due to unplayable lag at all difficulties....
...Waiting to hear from Devs about tweaks and adjustments to improve quality of play..

[Dimwhit1]

I've gotta jump in here, too. Since the move, Thelanis has definitely been lagging a lot more than before. I'd rather see that fixed than further migrations.

[Nyata]

I've gotta jump in here, too. Since the move, Thelanis has definitely been lagging a lot more than before. I'd rather see that fixed than further migrations.

pretty much imagine they don't have a choice there. Because I would not kee two contracts up and running just to keep the forums on a seperate server. probably don't even have the option to chose to do it, because the old contract likely already expires / was cancelled for a certain date.

[Sarzor]

soo....
any follow up update on work to resolve the current lag on the new data servers that is currently worse than the lag on the old data servers....
This move was supposed to make things better for players .. wasn't it?....
..Currently we have suspended all raid night activity due to unplayable lag at all difficulties....
...Waiting to hear from Devs about tweaks and adjustments to improve quality of play..

You misunderstand. It's supposed to be a less expensive option, not a better option.

The game is nearly unplayable since the move. Sure, it costs less, but maybe the hope is for some player loss to drive down the lag?