Lag after data centre move

[Holymunchkin]

Hey folks!

1. What time it happened
2. What server you are on
3. what is your ISP
4. What are you seeing lag wise (hitching, freezing, rubber banding, etc)
5. Are these being seen by everyone in your party
6. results of a tracert and pathping

1. Has been pretty steady over weekend
2. Ghallanda
3. Frontier
4. all of the above
5. yes. whenever mobs spawn, a quest completes, or an objective advances we are seeing massave "hitches"
6.

[mikarddo]

Hey folks!

Thanks for everyone who has been posting tracerts and various other information in order to help out!

That said, in order to help us help you even more, when you experience lag please assemble and post (or PM to me) the following list of information!

1. What time it happened
2. What server you are on
3. what is your ISP
4. What are you seeing lag wise (hitching, freezing, rubber banding, etc)
5. Are these being seen by everyone in your party
6. results of a tracert and pathping

Thanks!

1. 15-60 mins ago trying 4 times to play Defiler of the Just.
2. Ghallanda
3. Doesnt matter - everyone in the raid (thats 20ish people during those 4 attempts) got the very same lag at the very same time.
4. Freezing from 5-120 seconds at a time. Rubberbanding. Hitching. *Everyone* in the raid at the same time!
5. Yes, by everyone in the raid and its a PUG so this is people from all over the world.
6. Didnt bother nor will I. The problem is either with your server or very close to it - so its not local to my connection at all.

Fix this soon - people are very much skipping playing DDO and raids in particular so if this isnt fixed soon there may be noone left to play with once the smoke clears...

[lyrecono]

The lag is rampant and frustrating.
Rubber banding all over the place.

The past couple of years i have joked in parties that good players can run elite and the only reason we farmed past lives was because we needed to deal with the lag, that joke turned into a reality when 3 players rage quited the quest after dying due to lag and running of the web strands.

i have already told my guild leader i wouldn't be doing EE and Le quests&raids when 2 guild members told the guild that they were leaving DDo for a few weeks until the lag is resolved.

If turbine keeps this up they will loose people...fast

[Theolin]

Hey folks!

Thanks for everyone who has been posting tracerts and various other information in order to help out!

That said, in order to help us help you even more, when you experience lag please assemble and post (or PM to me) the following list of information!

1. What time it happened
2. What server you are on
3. what is your ISP
4. What are you seeing lag wise (hitching, freezing, rubber banding, etc)
5. Are these being seen by everyone in your party
6. results of a tracert and pathping

Thanks!

1) all weekend
3) khyber
3) comtastic
4) most

• hitching mostly when soloing
• freezing when in party

5) yes
6) posted above somewhere

... in general this weekend was really really bad, I saw lag pretty close to all the time worst was trying to raid,
in the raids it was almost constant hitching from start to finish, since I was using a thrower, on average I getting registering hits on 1/2 or so of the animations
then one raid got really bad .... Saturday about 8pm eastern +/- (Hound LN)

started off with what was the norm since the DC move with hitching, after about 3 disconnects from folks trying to make it to the raid we finally got everyone inside & started. about 1 minute into the raid the whole thing just froze up, nobody could do anything, we could still party chat & voice, but character movement / attack / anything else was not happening. about 5 minutes into the freeze toons started to die, took about 3 more minutes before I died, after I died the mobs that were on me started attacking the guy who had disconnected about 5 minutes before, they kept attacking him for about 5 more minutes before he "died" by then everyone else was dead. still had lag inside the raid. which is unusual. (I so wish I could do videos easy on my machine to show this)

Typically when I have seen / had crippling lag it "fixes" itself once everyone is dead, the last week that has not happened

I will generalize what I have noticed

before - lag would hit sporadically mostly during server prime time and mostly during raids with occasional happenings at other times

• raids: lag spikes happen random & not constant can usually finish
  
• party quests: occasional lag sometimes crippling where everyone dies, someone always takes damage, sometimes someones death clears it up
  
• solo quests: very rarely
  
• death: usually 'fixes' the lag

now - small lag almost all the time, even during slow server times, grouping its like playing a stop animation movie, raids have been much worse

• Raids: every raid I have run has had constant lag & at times crippling lag death & non completion
  
• party Quest: have had noticeable lag (hitching) throughout the entire time inside, occasional hang ups for 5-30 seconds usually no damage taken
  
• solo quests: some lag here and there in all quest
  
• death: has not 'fixed' the lag

EDIT:
As something additional I have noticed, is that when I log out, I usually do up the 1 hour ship buffs just before so I am ready to go when logging in, they used to run down 1-10 minutes, since the move they run down 30-60 minutes. not sure what is going on there but it is very different. Log off from the ships hold.

[Amundir]

Anyone tried using a proxy yet to change up their net path? Just curious.

[bracelet]

Hey folks!

Thanks for everyone who has been posting tracerts and various other information in order to help out!

That said, in order to help us help you even more, when you experience lag please assemble and post (or PM to me) the following list of information!

1. What time it happened
2. What server you are on
3. what is your ISP
4. What are you seeing lag wise (hitching, freezing, rubber banding, etc)
5. Are these being seen by everyone in your party
6. results of a tracert and pathping

Thanks!

1. All weekend
2. Orien
3. Comcast
4. Prison of Planes duo, HE: locked up almost completely -would stutter step every 15 to 30 s. Had to quit client. Stuck in "Cleaning up old connection" for several minutes.
Several other quests, level 14-15,duo, HE: strange new kind of lag I have never seen before. Monsters would still fight and do damage, very smoothly, I could even move around, but spells and melee attacks just did nothing. Being able to move around when this happens is something I have never seen before. The lack of damage would last for several seconds, then just go away, and everything would be fine again for a few minutes.
5. Yes. Both of us saw the same behavior.
6. Sorry no trace routes. Except for the Prison of the Planes episode, I do think you are looking at network issues though. It feels like packet loss to me.

I have a friend that likes to raid. Every night he wants me to join his groups. I am turning him down right now. I have heard first hand that they are abominable lag nightmares in every respect. I have no doubt that this is extremely detrimental to player retention, you guys need to get this fixed.

[IronClan]

Lag seems considerably improved today compared to last night/entire weekend/any other time since data center move.

A ray of hope?

bank AH and mail snap open like they never did pre move
no lag in public so far
AH populates pages without waiting
long delay before seeing damage register on mobs is gone today at least so far
did a full VON5-6 with only occasional snaps or frozen in place lag
the air vent blast off on going south was as lag free as I've ever experienced since I've been playing
did spies after this to test air vents... client actually snapped to current location (usually a little glitchy) but better than in past

maybe I am setting myself up for disappointment but today is not as bad in my personal experience more time will tell. I need to get some toons on Shroud timer

[biggin]

Lag seems considerably improved today compared to last night/entire weekend/any other time since data center move.

A ray of hope?

bank AH and mail snap open like they never did pre move
no lag in public so far
AH populates pages without waiting
long delay before seeing damage register on mobs is gone today at least so far
did a full VON5-6 with only occasional snaps or frozen in place lag
the air vent blast off on going south was as lag free as I've ever experienced since I've been playing
did spies after this to test air vents... client actually snapped to current location (usually a little glitchy) but better than in past

maybe I am setting myself up for disappointment but today is not as bad in my personal experience more time will tell. I need to get some toons on Shroud timer

Mine was the exact opposite. Had bad lag in Spies, where I have never seen it before, but we got through it.

Went to Thunderholme for some easy slayers and *WHAM*, never made it to 30 kills, completely lagged out for everyone, 15 minutes of stutter, rubberbanding, could attack mobs but no damage, people started dinging left and right. ESC/Quit, ef it.

[Marewood]

Hey folks!

Thanks for everyone who has been posting tracerts and various other information in order to help out!

That said, in order to help us help you even more, when you experience lag please assemble and post (or PM to me) the following list of information!

1. What time it happened
2. What server you are on
3. what is your ISP
4. What are you seeing lag wise (hitching, freezing, rubber banding, etc)
5. Are these being seen by everyone in your party
6. results of a tracert and pathping

Thanks!

So one week of a full mess and you are still at the point of gathering information? All the items you are asking for have been answered repeatedly in this and in other threads.

I suggest:
1) read that
2) log into the game and play a raid to see for yourselves whats going on (as already suggested by others).


Since you don't seem to bother to crawl through this thread I will summarize what has been posted so far and what is my ingame experience:


1. What time it happened
happens all through the day - worst are high load times usually EST evenings
2. What server you are on
Argo
3. what is your ISP
Totally unrelated to ISP - see posts and tracerts in this thread
4. What are you seeing lag wise (hitching, freezing, rubber banding, etc)
All of the above - freezes up to 2 minutes in raids
5. Are these being seen by everyone in your party
YES
6. results of a tracert and pathping
So you suggest ppl to host yet another raid and when a lagwipe is coming - switch out of the game, open a dosbox and cast yet another tracert for you? NO - sorry im not your QA.
But if it helps: I did that before and tracert and ping times are totally unrelated to lag. That is, I get the same pings over all hops including the last two that home on the Turbine IP regardless whether a lagspike is on or not.

[Glenalth]

Yo, I'm gonna help you:

Lag happens ALWAYS and IN EVERY SERVER and by EVERYONE.

Pretty much. And the more people and effects you get together, the worse it gets. It even spreads to party members that aren't even in the instance.

[SilkofDrasnia]

So one week of a full mess and you are still at the point of gathering information? All the items you are asking for have been answered repeatedly in this and in other threads.

I suggest:
1) read that
2) log into the game and play a raid to see for yourselves whats going on (as already suggested by others).


Since you don't seem to bother to crawl through this thread I will summarize what has been posted so far and what is my ingame experience:


1. What time it happened
happens all through the day - worst are high load times usually EST evenings
2. What server you are on
Argo
3. what is your ISP
Totally unrelated to ISP - see posts and tracerts in this thread
4. What are you seeing lag wise (hitching, freezing, rubber banding, etc)
All of the above - freezes up to 2 minutes in raids
5. Are these being seen by everyone in your party
YES
6. results of a tracert and pathping
So you suggest ppl to host yet another raid and when a lagwipe is coming - switch out of the game, open a dosbox and cast yet another tracert for you? NO - sorry im not your QA.
But if it helps: I did that before and tracert and ping times are totally unrelated to lag. That is, I get the same pings over all hops including the last two that home on the Turbine IP regardless whether a lagspike is on or not.

This.

[Ebondevil]

Hey folks!

Thanks for everyone who has been posting tracerts and various other information in order to help out!

That said, in order to help us help you even more, when you experience lag please assemble and post (or PM to me) the following list of information!

1. What time it happened
2. What server you are on
3. what is your ISP
4. What are you seeing lag wise (hitching, freezing, rubber banding, etc)
5. Are these being seen by everyone in your party
6. results of a tracert and pathping

Thanks!

1. Constant, no specific time, just seems like it's permanent and the game is as a result unplayable. Tried playing the new anniversarry quest last night, was amazed I managed to complete it despite lag from 1 second delay on everything I did to freezing solid for a minute at a time.
2. Khyber
3. Virgin Media in the UK 152 Mb broadband (soon to be upgraded)
4. 1 second delay on EVERYTHING, with frequent cases where the game will freeze for indeterminate periods of time.
5. I run Solo or teamed with an Alt, so couldn't say.
6. PM'd tracert to Cordovan. Pathping fails attempting the first hop.

[IronClan]

Mine was the exact opposite. Had bad lag in Spies, where I have never seen it before, but we got through it.

Went to Thunderholme for some easy slayers and *WHAM*, never made it to 30 kills, completely lagged out for everyone, 15 minutes of stutter, rubberbanding, could attack mobs but no damage, people started dinging left and right. ESC/Quit, ef it.

that sucks was hoping they did some tweaks today, and that was what I was seeing, I'll chalk my experience up to small sample size today. will play more tonight.

[-Avalon-]

Hey folks!

Thanks for everyone who has been posting tracerts and various other information in order to help out!

That said, in order to help us help you even more, when you experience lag please assemble and post (or PM to me) the following list of information!

1. What time it happened
2. What server you are on
3. what is your ISP
4. What are you seeing lag wise (hitching, freezing, rubber banding, etc)
5. Are these being seen by everyone in your party
6. results of a tracert and pathping

Thanks!

1. At any given moment, in any context. I have had lag even when I walked into House C after telling LoB I will choose my own path. Took me a good ten minutes, and a restart of client, to get to the marketplace. To my knowledge, only 3-5 people in House C at that time (from what I could tell).
2. Ghallanda
3. Wind stream DSL
4. All of the Above, but mostly freezing/rubber-banding.
5. Do you one better, my guild uses team speak, ALL of us get hit at the same time 95% of the time, including the above House C incident.
6. Don't have a copy, but always under 90 ms at each hop.

Honestly, the issue is NOT with the customers, but with something on YOUR end, the more you ask us for stuff like this without reading through and seeing we've already done this testing, the more it will p**s off the customers, because we know it's something fishy on your end, and it seems like you are giving us empty platitudes, ignoring our comments, and blaming the issue on our side of the equation. I beg you to stop doing this, take it seriously, and truly analyze your end of things. Get it fixed quick while you still have customers.

[maddong]

Why don't you guys just have Severlin go play from home during the work day. Monitor his characters. When he has lag he calls you guys up on the phone and you look at the data live.

If he doesn't have a high level character just give him some otto's boxes to get him to level 30 and have him lead pick up group raids.

That should find the lag pretty quick, right?

[Nonesuch2008]

All of these traces may soon be a moot point.

https://www.ddo.com/forums/showthrea...ot-come-to-you

It might be enlightening to do before and after traces for comparison, though.

[Varthalos]

Hey folks!

Thanks for everyone who has been posting tracerts and various other information in order to help out!

That said, in order to help us help you even more, when you experience lag please assemble and post (or PM to me) the following list of information!

1. What time it happened
2. What server you are on
3. what is your ISP
4. What are you seeing lag wise (hitching, freezing, rubber banding, etc)
5. Are these being seen by everyone in your party
6. results of a tracert and pathping

Thanks!

1) Since the server change over it lags basically any time you are doing anything other than just sitting still in a quest not engaged with mobs. Lag seems to increase proportional with how many people are in a quest and how much stuff we are pulling and or doing in the quest. If I slowly inch along in a quest solo never pulling more than a pack at a time the lag tends to be minimal. If I'm grouped lag gets worse, if I'm solo and pulling big packs or in quests where mobs just spawn in larger numbers naturally it lags more (to the point that the game is unplayable). If I'm in a raid with lots of players and mobs it gets totally unplayable.

2)Khyber

3)Shaw (in Canada)

4)Generally hitching and rubber banding in most quests until things get bad then it's not uncommon to see full freezes for 20 or more seconds.

5)When I'm lagging everyone in my party is lagging, I always ask and it's always everyone.

6) Several times I've done tracerts and pathpings but i'm not going to post them at this time.

It seems clear that more load on the server is what causes more lag, the more people in a quest the more mobs we pull the more lag. I'm not sure if the bottle neck is the server itself or some network issue but it needs to get fixed asap.

I know that in its current form the game is unplayable to me and come Monday if things are no better I'll be adding my name to the list of VIPs who have cancelled their subscriptions.

[Drwaz99]

Hey folks!

Thanks for everyone who has been posting tracerts and various other information in order to help out!

That said, in order to help us help you even more, when you experience lag please assemble and post (or PM to me) the following list of information!

1. What time it happened
2. What server you are on
3. what is your ISP
4. What are you seeing lag wise (hitching, freezing, rubber banding, etc)
5. Are these being seen by everyone in your party
6. results of a tracert and pathping

Thanks!

1. 830PM EST
2. Argo
3. Comcast
4. Completely frozen in in Epic Normal TOEE pt 2. Rubber banding and hitching all the way thru air node and finally at the end of water and have been frozen for 5 min. Typing this while still frozen. Before this (about 7pm EST) I completely froze on the run thru the beginning of Tempest Spine on ELH. Entire party of 10 froze at first fire ele's and eventually wiped. Decided to solo after that.
5. I am solo.
6. Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\*****>tracert gls.ddo.com

Tracing route to gls.ddo.com [198.252.160.23]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms *******
2 9 ms 8 ms 10 ms *******
3 9 ms 10 ms 11 ms ******
4 11 ms 10 ms 11 ms te-0-3-1-3-sur01.paradise.nm.albuq.comcast.net [68.86.182.81]
5 11 ms 11 ms 15 ms be-6-ar02.albuquerque.nm.albuq.comcast.net [68.86.182.121]
6 11 ms 11 ms 17 ms be-200-ar01.albuquerque.nm.albuq.comcast.net [68.86.182.21]
7 20 ms 19 ms 25 ms be-33654-cr01.1601milehigh.co.ibone.comcast.net [68.86.95.237]
8 24 ms 21 ms 22 ms be-11719-cr02.denver.co.ibone.comcast.net [68.86.86.77]
9 18 ms 25 ms 19 ms hu-0-11-0-5-pe02.910fifteenth.co.ibone.comcast.net [68.86.84.170]
10 20 ms 19 ms 19 ms dvr-edge-13.inet.qwest.net [72.164.247.149]
11 61 ms 61 ms 62 ms ewr-cntr-11.inet.qwest.net [205.171.17.2]
12 59 ms 59 ms 63 ms 206.103.215.50
13 61 ms 59 ms 59 ms 63.236.3.130
14 60 ms 59 ms 61 ms 10.192.216.4
15 59 ms 65 ms 63 ms 198.252.160.23
16 64 ms 58 ms 59 ms 198.252.160.23

Trace complete.

The above tracert was competed while frozen in game. I really hope you guys are taking this seriously, because it seems you are not. I say that because you (Turbine) have a habit dismissing most complaints as trolling and/or "knee jerk" reactions; I can assure you, this is neither and it's very serious.

And one post from one person essentially asking the same thing you did last week does not instill confidence or ease nerves. Also, to see the EP making jokes in another thread while refusing to even acknowledge this is very insulting. It's time someone got their act together and started treating us like paying customers and not just random names on the internet. I think now of all times is when you need answer and not complete silence, which is the status quo here on the forums.

[rezo]

Lag...what is good for??
1.) Party wipes
2.) Blaming it for really bad playing skills
3.) Piking " I'm stuck and it's very lagie
4.) Venting on the forums about something
5.) Taking a break for game
6.) Can tell your better half you need a new computer " Just look at my game!! See!!!"
7.) Can make some really fun screen shots

[IronClan]

All of these traces may soon be a moot point.

https://www.ddo.com/forums/showthrea...ot-come-to-you

It might be enlightening to do before and after traces for comparison, though.

not sure what you thought was enlightening about that. different game in a much different stag of troubleshooting their issues.

The simple fact that they are still foundering in widespread lag issues points a big fat finger in the direction of this data center move having been a down grade, probably a cost cutting measure like the last one.

Their are scant few things that can explain how a game with 1/100th of the player base of 4 years ago can be MORE laggy than back then. shrinking their hosting costs via downgrading bandwidth and packet priority as their player bases shrink and they slowly leave the MMO business for mobile toy games is becoming the most plausible scenario.