Hi,

I was emptying out my tr cache recently, and found out that apparently a bunch of my items were destroyed while I was emptying it out, as well as apparently one of my bank slots



What I was doing was putting my items from my tr cache into my bank, dragging fairly quickly because I just wanted to fill it up. I didn't notice items not actually appearing in it until I dragged a heroic otto's box into what looked like an open slot in my bank and then not appearing.

I looked through both tabs of my bank, but ended up not being able to find it. I closed out of the bank and reopened it to see that it said 40/40 slots filled, but there still clearly being a spot open. I tried dragging a [useless] item into it from my inventory and got a message saying that my bank was full.

After looking at my bank account, there are a number of items missing, but three in particular that were worth quite a bit.

There was at least:
1 Heroic Otto's Box
1 Epic Otto's Box
1 Large Ingredient bag with a bunch of old shards/seals, including a ton of desert/von shards and seals

I filed a ticket in game and the GM closed it automatically and said that it required further investigation. I have no idea how many items were lost in this, but I would really like reimbursement for the 2 boxes at least. If the bag can't be recovered.... well there are a number of complete SSS items in there and it is literally priceless.

How long should I expect to wait before hearing a response from whoever is higher up than the GMs? I just want whatever items I lost back, but the three above are by far the most important