Opening DDO Store crashes client to desktop

[PermaBanned]

If a company is going to stop supporting something, seems logical they would, you know, tell their customers about it.

Unlike {seemingly} many of our forumites, I'm not employed in the software world nor am I anything close to being a "computer guru" - if anything, I'm whatever the opposite of a guru is.

^That^ said, I've been playing and fiddling with computers for entertainment purposes since I was running Windows for Workgroups 3.1 on my 486 DX2. It has always been my understanding that when OS providers (most notably Apple & Microsoft) stop supporting outdated versions of their OS then supplemental software providers (ie Turbine, Adobe, Blizzard, etc) generally follow suit. I don't recall any other game providers making official announcements that "support for OS {variant here} will be stopping because {the OS provider} will stop supporting it." It always just sort of seemed to be s.o.p. that when an OS became outdated people still using it were on their own and it was no longer an obligation for current software providers to maintain backwards compatibility.

I know DDO left their minimum requirements unaltered for ages, but those min requs include more bad info than just the minimum OS. For instance, the min requs also claim only a single core 2.6gz P4 with 1 single gig of ram is sufficient - lol having just upgraded from exactly that (ok, I had 2 gig of ram) I can tell you those hardware min requs are also completely insufficient for the game. Why no rage over that as well?

Is it a "general rule" that software companies (and in particular/especially game providers) will always update their min requs post launch, and Turbine's simply been shrugging off that standard practice? Or is the "general rule" more along the lines of "stay modern or take your chances?" My observation has always been the latter. Are all yalls experiences & observations different?

[irnimnode]

I wonder if the store will be operational when Lamannia comes back online?

[Micki]

This is a windows XP-related issue that came up when they did some work to remove awesomium processes from the store. I think Cordovan said they're working on it.

Since Microsoft ended support on Windows XP, it is a security risk to use this OS. Turbine should recommend all their users to upgrade. Offering support at all to an End of Life OS is pretty much shooting oneself in the foot.

P.S. I say this because I recommended the company I work for that we also end support on Windows Xp machines, and we have.

[cdbd3rd]

XP was a great OS in it's time. I miss it, too.

To those still clinging to it for whatever reason: Google your way to any tech site you trust and see what they have to say about continuing to use XP now.

They will pretty much unanimously say something along the lines that XP users are dancing through a mine field.

[SgtSarros]

http://gadgetfreakz.net/2016/04/09/w...rd-popular-os/


It's used more then windows 8, as well as windows 8.1. It's used more then Vista. It's used more then all MAC OS's combined. Windows 10 itself is only marginally used more then windows XP.


Many of us don't have a computer that's capable of running windows 10. And to the many people who I've seen post ( especially on facebook ) saying that by running an XP machine you are encouraging the spread of viruses and malware on the internet.. I keep my computer malware free, and run regular anti-virus checks.

It was a great system, and for my needs it works. When over a third of what you use your computer for is MS word and similar products.. switching from windows XP to windows 10 is not going to make microsoft word load faster, nor is the state of the art DirectX engine going to make it look any more impressive.

[Lerincho]

They will pretty much unanimously say something along the lines that XP users are dancing through a mine field.

Tango? Salsa? The Charleston? The Carlton?

[J-2]

As I have only been here for 1 year, judging you by your cadance would not be recommended at this time.

Assuming an update occurs every 120 days, and assuming the first fix does not work properly, it would logically and mathematicaly lead me to a conclusion that this will not be resolved until U32 with an approximate date in October, or about 180 days from now. As this is day 48, that would be day 225.

If its logically sound to assume that 1 person per day would have spent $100 dollars in the store they are currently unable to use, that leaves Turbine losing $4,800 dollars thus far. On day 225, that would become $22,500.

If you guys can take the hit, so be it, but I would think you would have a bit more sense of urgency here, at least enough to estimate an ETA or to provide a workaround for the interim.

[Lerincho]

They already answered you in two separate threads, fix for this issue will be in U31. Don't like that answer, then leave already.

[J-2]

so when is update 31?
And kindly stop telling me to leave Mr. Players Council representative.

[Lerincho]

so when is update 31?
And kindly stop telling me to leave Mr. Players Council representative.

Reading comprehension fail again. 2015 Player Council, not current and I represent myself no one else. Is there any part of that sentence you do not understand?

Update 31 will be out within the next month judging by the past as Cordovan stated.

[J-2]

So then, maybe what he should have said was ...
"They found a fix for the problem. It is a bug, and a solution for it will be implemented in U31, which will be unrolled around mid may."

How difficult is that?

So now, will the minimum requirements be changed back to winXP?

[Lerincho]

So then, maybe what he should have said was ...
"They found a fix for the problem. It is a bug, and a solution for it will be implemented in U31, which will be unrolled around mid may."

How difficult is that?

So now, will the minimum requirements be changed back to winXP?

You did not answer my question. Considering the number of times that you have tried to belittle me and insult me, I deserve my question to you to be answered.

[PermaBanned]

As I have only been here for 1 year, judging you by your cadance would not be recommended at this time.

If in that year you learned about the DDOWiki, you could logically (and correctly) assume there's information on there (on the "Modules and Updates" page; the first/top result when googling: "DDO update release schedule"). This would provide immediate insight into the cadence Cord referenced, which is essentially that we've had 4 updates per year @ ~3month intervals.

Assuming an update occurs every 120 days, and assuming the first fix does not work properly, it would logically and mathematicaly lead me to a conclusion that this will not be resolved until U32 with an approximate date in October, or about 180 days from now. As this is day 48, that would be day 225.

If its logically sound to assume that 1 person per day would have spent $100 dollars in the store they are currently unable to use, that leaves Turbine losing $4,800 dollars thus far. On day 225, that would become $22,500.

If you guys can take the hit, so be it, but I would think you would have a bit more sense of urgency here, at least enough to estimate an ETA or to provide a workaround for the interim.

Thats a lot of assuming. I'd be highly surprised if the losses from this are that high.

So then, maybe what he should have said was ...
"They found a fix for the problem. It is a bug, and a solution for it will be implemented in U31, which will be unrolled around mid may."

How difficult is that?

"Bug" may not be an accurate description of the problem. Looks & sounds a whole lot more to me like when they made some changes to the store to stay compatible with modern tech standards,, they lost some comparability with older, outdated & no longer supported tech. That doesn't sound like a bug so much as a natural consequence of using older outdated tech.

So now, will the minimum requirements be changed back to winXP?

Not likely, but since you're so fond of mentioning those system requirements... You did notice the disclaimer that's been there as long as I can remember which states that the minimum requirements may change with time?

[Vyrzain]

Thanks for addressing this issue.

Tested today and the DDO Store in not crashing XP.

[Claver]

Thanks for addressing this issue.

Tested today and the DDO Store in not crashing XP.

Yes thank you.

I promptly spent $100 to go purchase two Epic Ottos boxes.

I realize it took man power to fix this. I suspect the revenue stream from xp users like me will pay for that time in the long run.